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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

Reviews of Mary A Carter

Verified Customer
Cleburne, TX
2022 PALISADE
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/24/2022
verified customerVerified Customer
5
Category: Service
Plus and Minus
I was invited by the service tech to download the provided link so that I could watch the service being done on my Hyundai Pallisade Calligraphy but could not download. However, this as a good gesture.
When I returned to pickup my vehicle I was sent a video of the service job with the announcement that both the cabin air filer and engine air filter needed to be changed. I checked the pictures per the video and both filters were not that dirty and validated that fact further. Please note that at time of service my vehicle had less than 10,000 miles.
When it came time to check out, I mentioned to the service tech that I would need for her to validate that the required service had been completed if asked by the extended warranty company of which the Hyundai dealership had sold to me. I was told that this was not her job. I called the number anyway in front of this service tech in case there were any questions so that she too could hear and validate the discussion and associated token number.
The tech stated that they had never heard of this before. I suggest that Hyundai train their service techs more thoroughly in this area and in customer service.
Employees worked with
MC
Mary A Carter
RN
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RYAN N.
Dallas, TX
2022 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2022
verified customerVerified Customer
9
Category: Service
Quick and ahead of time
I arrived almost a half hour before my scheduled appointment and they took in and got me on my way efficiently. Mary was awesome.
Employees worked with
MC
Mary A Carter
RS
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RUSS S.
Arlington, TX
2015 GENESIS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2022
verified customerVerified Customer
10
Category: Service
Personal care
The work was completed in a professional manner and the people help you take care of your car as if it were their own. For several reasons, such as the availability and cost of new cars, this is important today as people are keeping their cars longer than in the past.
Employees worked with
MC
Mary A Carter
DS
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DEBRA S.
Burleson, TX
2017 SANTA FE SPORT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2022
verified customerVerified Customer
10
Category: Service
Excellent
Great customer service. Kept me informed on my car.
Employees worked with
MC
Mary A Carter
MF
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MARY F.
Burleson, TX
2021 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2022
verified customerVerified Customer
10
Category: Service
Service dept
My service writer is Mary who I have all the faith in the world on. She is hard working honest and I will only go to her and have since I bought a hundai and this is my third car
Employees worked with
MC
Mary A Carter
MK
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Margaret K.
Burleson, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Came on for oil change and inspection.
They took my car immediately . Mary kept me informed thru the entire wait. She was very friendly and helpful. Will take my car back for any needed.service.
Employees worked with
MC
Mary A Carter
MP
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Micajah P.
Fort Worth, TX
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Review
Mary is the best and went above and beyond to take care of me! I am very thankful for everything she has done for me!! She’s made this process very easy and I cannot thank her enough!!
SARA P. from Hiley Hyundai of Burleson responded on 03/31/2022 12:28 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Crowley, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Great service
Mary made checkin quick and pickup without any surprises
SARA P. from Hiley Hyundai of Burleson responded on 03/28/2022 04:13 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
MZ
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Merna Z.
Burleson, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Mary Carter did a wonderful job
The service I received at Hiley hyundai was amazing. Mary Carter attended to my issue pretty quickly. The driver's seat was ripping at the seams and she took care of the matter within a week.
SARA P. from Hiley Hyundai of Burleson responded on 03/28/2022 09:23 AM

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Sara Potts
Hiley Hyundai
Service Manager
Employees worked with
MC
Mary A Carter
RP
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Rodney P.
Fort Worth, TX
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Tire shopping.
Mary is great, explained the differences on the tires, which helped me with my decision.
SARA P. from Hiley Hyundai of Burleson responded on 03/28/2022 09:22 AM

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Sara Potts
Hiley Hyundai
Service Manager
Employees worked with
MC
Mary A Carter
SD
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Stefany D.
Joshua, TX
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service!!
I took my car to Mary and told her I just needed an oil change and she made sure they checked everything for me. I’m not really good about cars or have much knowledge with them (whoops) but they sent me a very descriptive video explaining to me every little thing they did to my car and why. Mary was also super sweet and makes sure your car gets done and gets back to you soon. Definitely would go back and have her help me again ?
SARA P. from Hiley Hyundai of Burleson responded on 03/25/2022 02:17 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
KM
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Kirsten M.
Cleburne, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very satisfied
Dropping the car off for work was very pleasant. Mary checked us in and was very helpful. The sales person we had purchased from also came by to say hello
SARA P. from Hiley Hyundai of Burleson responded on 03/22/2022 05:45 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
CP
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Cheryl P.
Midlothian, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Every time I bring in my car for service I get the best customer service. Every question is answered and they don't treat me as if I don't know what I'm talking about. Super friendly.
SARA P. from Hiley Hyundai of Burleson responded on 03/22/2022 05:42 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.

Sara Potts
Hiley Hyundai
Service Manager

SARA P. from Hiley Hyundai of Burleson responded on 03/22/2022 05:42 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
RW
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Ruth W.
Burleson, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
excellent service consultant
mary carter went above and beyond to make my experience exceptional
SARA P. from Hiley Hyundai of Burleson responded on 03/14/2022 06:01 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
JP
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James P.
Wht Settlemt, TX
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hiley Hyundai Burleson
Have the best service department. Mary is one of the greatest service advisors that I have ever had to deal with. Very knowledgeable and helpful when we bring our vehicles in. Doesn't give you the run around and doesn't try to upsale you on services that you don't need. I only take my vehicles here.
SARA P. from Hiley Hyundai of Burleson responded on 02/28/2022 04:52 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
KK
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Kelvin K.
Keene, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Above & Beyond
The staff were attentive and understood my needs. I had communicated and they sent a video of my vehicle explaining my repairs.
SARA P. from Hiley Hyundai of Burleson responded on 02/25/2022 05:21 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager
 

Employees worked with
MC
Mary A Carter
MA
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Marvin A.
Burleson, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent experience again
The service department is outstanding. We have 3 Hyundais, Hiley has always taken excellent care of them.
SARA P. from Hiley Hyundai of Burleson responded on 02/16/2022 07:31 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Repair early appointment
My car had to have repair to the axle, ordered part it comes in and I made my appointment to work with my work schedule… Mary was awesome and totally understand that I need to come home and sleep. So I could go back to work at the hospital. She asked several times is this time ok to call to get your car back to you… then to top it off the service director came to my house and picked me up and drove me to the dealership…. Car was done , got some sleep and back to work like it was nothing no big deal…. Big deal to me and my patients. Thank you girls.. you rule this dealership!!!
SARA P. from Hiley Hyundai of Burleson responded on 02/07/2022 01:43 PM

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.




Sara Potts
Service Director
817-945-9900 Ext 4109
spotts@hileyburleson.com

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Outstanding Service
Service department has always taken good care of our family vehicles.
SARA P. from Hiley Hyundai of Burleson responded on 01/26/2022 06:49 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
ES
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Emily S.
Cleburne, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional service
The women who helped us at the service desk were phenomenal. Very kind and helped us get our vehicle looked at quickly. The technician sent a thorough video explaining the issue. We received our car back in a timely manner. Will be servicing my vehicle with them in the future.
SARA P. from Hiley Hyundai of Burleson responded on 01/15/2022 08:12 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.


Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
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