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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1089 reviews)
80

Reviews of Mary A Carter

CP
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Cheryl P.
Midlothian, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
Every time I bring in my car for service I get the best customer service. Every question is answered and they don't treat me as if I don't know what I'm talking about. Super friendly.
SARA P. from Hiley Hyundai of Burleson responded on 03/22/2022 05:42 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.

Sara Potts
Hiley Hyundai
Service Manager

SARA P. from Hiley Hyundai of Burleson responded on 03/22/2022 05:42 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
RW
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Ruth W.
Burleson, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
excellent service consultant
mary carter went above and beyond to make my experience exceptional
SARA P. from Hiley Hyundai of Burleson responded on 03/14/2022 06:01 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
JP
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James P.
Wht Settlemt, TX
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hiley Hyundai Burleson
Have the best service department. Mary is one of the greatest service advisors that I have ever had to deal with. Very knowledgeable and helpful when we bring our vehicles in. Doesn't give you the run around and doesn't try to upsale you on services that you don't need. I only take my vehicles here.
SARA P. from Hiley Hyundai of Burleson responded on 02/28/2022 04:52 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
KK
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Kelvin K.
Keene, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Above & Beyond
The staff were attentive and understood my needs. I had communicated and they sent a video of my vehicle explaining my repairs.
SARA P. from Hiley Hyundai of Burleson responded on 02/25/2022 05:21 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager
 

Employees worked with
MC
Mary A Carter
MA
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Marvin A.
Burleson, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent experience again
The service department is outstanding. We have 3 Hyundais, Hiley has always taken excellent care of them.
SARA P. from Hiley Hyundai of Burleson responded on 02/16/2022 07:31 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Repair early appointment
My car had to have repair to the axle, ordered part it comes in and I made my appointment to work with my work schedule… Mary was awesome and totally understand that I need to come home and sleep. So I could go back to work at the hospital. She asked several times is this time ok to call to get your car back to you… then to top it off the service director came to my house and picked me up and drove me to the dealership…. Car was done , got some sleep and back to work like it was nothing no big deal…. Big deal to me and my patients. Thank you girls.. you rule this dealership!!!
SARA P. from Hiley Hyundai of Burleson responded on 02/07/2022 01:43 PM

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.




Sara Potts
Service Director
817-945-9900 Ext 4109
spotts@hileyburleson.com

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding Service
Service department has always taken good care of our family vehicles.
SARA P. from Hiley Hyundai of Burleson responded on 01/26/2022 06:49 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
ES
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Emily S.
Cleburne, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional service
The women who helped us at the service desk were phenomenal. Very kind and helped us get our vehicle looked at quickly. The technician sent a thorough video explaining the issue. We received our car back in a timely manner. Will be servicing my vehicle with them in the future.
SARA P. from Hiley Hyundai of Burleson responded on 01/15/2022 08:12 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need.


Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Arlington, TX
2018 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/13/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Slow
2 hours for oil change. Shouldn’t take that long with appointment.
SARA P. from Hiley Hyundai of Burleson responded on 01/13/2022 04:01 PM

I am sorry that you are disappointed that your service took so long. From the beginning to end of a service, they usually take about 1.5 hours. This includes doing the service itself, a multipoint inspection, a customer video, topping off all fluids, checking all tire pressure, filling as needed and a car wash. It looks like you got a video showing everything on your car looking like its in great condition. Again, I am sorry that your service took longer than you planned but I hope you come back to see us again. 


Sara Potts 
Service Manager
Hiley Hyundai
817.945.9900 Ext 4109

Employees worked with
MC
Mary A Carter
Verified Customer
Grand Prairie, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional Service
Kind, detailed, honest, went above and beyond.
SARA P. from Hiley Hyundai of Burleson responded on 01/10/2022 11:23 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
SJ
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Samantha J.
Fort Worth, TX
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service!
I went for an oil change. Made an appointment online. I was greeted quickly. I was told the wait would be a little longer because some techs had called in sick. However, they still did my oil change in an hour! The technician sent a video of the underside of my car, something I’ve never seen before. It was awesome! When I asked for an area to plug in my phone I was allowed to use an empty office which gave me privacy to make a few calls. The woman who helped me was very nice and accommodating. I will definitely go back to this location!
SARA P. from Hiley Hyundai of Burleson responded on 01/01/2022 03:17 PM

Glad to hear that you enjoyed our ammenities and that they were convenient for you!! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need. We look forward to seeing you at your next service! 

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
friendly people
great team of associates
SARA P. from Hiley Hyundai of Burleson responded on 01/01/2022 03:14 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
TR
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Terry R.
Hurst, TX
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
exceptional service
Everyone here is very professional
SARA P. from Hiley Hyundai of Burleson responded on 12/23/2021 03:29 PM

 

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Dallas, TX
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Wonderful service
I gladly drive from Dallas to Burleson for service. They are lovely, service is quick and efficient.
SARA P. from Hiley Hyundai of Burleson responded on 12/23/2021 09:08 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts

Hiley Hyundai

Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great customer service
Awesome customer service.
SARA P. from Hiley Hyundai of Burleson responded on 12/20/2021 12:56 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
JR
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Janice R.
Midlothian, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quality
I love the service at this dealership.
SARA P. from Hiley Hyundai of Burleson responded on 12/01/2021 03:31 PM

Thank you for sharing your feedback! We’re so glad to hear that your service was a great experience for you! We’ve been working hard on improving the communication between ourselves and the customer and we hope that this has been reflected in your experience. Our team is always trying to make sure that our customers have a great understanding and knowledge of what is going on with their, so we are happy to know that’s what happened for you! If you have any questions, please feel free to reach out!

 

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
HB
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Henry B.
Burleson, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hiley Hyundai
Excellent in every single way. They are fabulous.
SARA P. from Hiley Hyundai of Burleson responded on 11/30/2021 04:42 PM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
JP
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James P.
Wht Settlemt, TX
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Highly recommended Hiley Hyundai in Burleson
Our service advisor Mary is absolutely all about customer service. Anytime we bring our vehicles in for service she always keeps us informed on everything. I also like the fact that the service mechanic does a video to inform customer on what the will be doing and any other issues that might need some attention. Absolutely recommend Hiley Hyundai in Burleson.
SARA P. from Hiley Hyundai of Burleson responded on 11/29/2021 08:01 AM

Thank you for the feedback!! We look forward to seeing you at your next service! Glad you had a great experience with Mary! 

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Service Department is always efficient and professional.
SARA P. from Hiley Hyundai of Burleson responded on 11/29/2021 07:59 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
CP
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Christina P.
Joshua, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Santa Fe was having oil consumption issues
I LOVE my Santa Fe so when it started having an oil consumption issue I took it back to Hiley in Burleson... Mary and the rest of the staff were great and worked to get my issue resolved. After the needed testing had been done and Hyundai was provided evidence that it was in fact an issue they replaced and repaired and held true to the warranty! Still LOVE my Santa Fe!!!
SARA P. from Hiley Hyundai of Burleson responded on 11/29/2021 07:59 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
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