MC

Mary A Carter

Hiley Hyundai of Burleson

Overall Rating

4.8

(1101 reviews)

79

Reviews of Mary A Carter

Verified Customer

Arlington, TX

2018 Hyundai Santa Fe Sport

01/13/2022

Service Type: Maintenance

Verified Customer

7

Category: Service

Slow

2 hours for oil change. Shouldn’t take that long with appointment.

SARA P. from Hiley Hyundai of Burleson responded on 01/13/2022 04:01 PM

I am sorry that you are disappointed that your service took so long. From the beginning to end of a service, they usually take about 1.5 hours. This includes doing the service itself, a multipoint inspection, a customer video, topping off all fluids, checking all tire pressure, filling as needed and a car wash. It looks like you got a video showing everything on your car looking like its in great condition. Again, I am sorry that your service took longer than you planned but I hope you come back to see us again.

Sara Potts
Service Manager
Hiley Hyundai
817.945.9900 Ext 4109

Employees worked with

Verified Customer

Grand Prairie, TX

2014 Hyundai Santa Fe Sport

01/10/2022

Service Type: Repair

Verified Customer

10

Category: Service

Exceptional Service

Kind, detailed, honest, went above and beyond.

SARA P. from Hiley Hyundai of Burleson responded on 01/10/2022 11:23 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

SJ

Samantha J.

Fort Worth, TX

2017 Hyundai Santa Fe

01/01/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Great service!

I went for an oil change. Made an appointment online. I was greeted quickly. I was told the wait would be a little longer because some techs had called in sick. However, they still did my oil change in an hour! The technician sent a video of the underside of my car, something I’ve never seen before. It was awesome! When I asked for an area to plug in my phone I was allowed to use an empty office which gave me privacy to make a few calls. The woman who helped me was very nice and accommodating. I will definitely go back to this location!

SARA P. from Hiley Hyundai of Burleson responded on 01/01/2022 03:17 PM

Glad to hear that you enjoyed our ammenities and that they were convenient for you!! Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need. We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

Verified Customer

Burleson, TX

2020 Hyundai Santa Fe

01/01/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

friendly people

great team of associates

SARA P. from Hiley Hyundai of Burleson responded on 01/01/2022 03:14 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

TR

Terry R.

Hurst, TX

2022 Hyundai Santa Cruz

12/23/2021

Service Type: Repair

Verified Customer

9

Category: Service

exceptional service

Everyone here is very professional

SARA P. from Hiley Hyundai of Burleson responded on 12/23/2021 03:29 PM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

Verified Customer

Dallas, TX

2021 Hyundai Kona

12/22/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Wonderful service

I gladly drive from Dallas to Burleson for service. They are lovely, service is quick and efficient.

SARA P. from Hiley Hyundai of Burleson responded on 12/23/2021 09:08 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts

Hiley Hyundai

Service Manager

Employees worked with

Verified Customer

Burleson, TX

2017 Hyundai Santa Fe Sport

12/20/2021

Service Type: Repair

Verified Customer

10

Category: Service

Great customer service

Awesome customer service.

SARA P. from Hiley Hyundai of Burleson responded on 12/20/2021 12:56 PM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

JR

Janice R.

Midlothian, TX

2021 Hyundai Sonata

12/01/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Quality

I love the service at this dealership.

SARA P. from Hiley Hyundai of Burleson responded on 12/01/2021 03:31 PM

Thank you for sharing your feedback! We’re so glad to hear that your service was a great experience for you! We’ve been working hard on improving the communication between ourselves and the customer and we hope that this has been reflected in your experience. Our team is always trying to make sure that our customers have a great understanding and knowledge of what is going on with their, so we are happy to know that’s what happened for you! If you have any questions, please feel free to reach out!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

HB

Henry B.

Burleson, TX

2020 Hyundai Santa Fe

11/30/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Hiley Hyundai

Excellent in every single way. They are fabulous.

SARA P. from Hiley Hyundai of Burleson responded on 11/30/2021 04:42 PM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

JP

James P.

Wht Settlemt, TX

2012 Hyundai Azera

11/24/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Highly recommended Hiley Hyundai in Burleson

Our service advisor Mary is absolutely all about customer service. Anytime we bring our vehicles in for service she always keeps us informed on everything. I also like the fact that the service mechanic does a video to inform customer on what the will be doing and any other issues that might need some attention. Absolutely recommend Hiley Hyundai in Burleson.

SARA P. from Hiley Hyundai of Burleson responded on 11/29/2021 08:01 AM

Thank you for the feedback!! We look forward to seeing you at your next service! Glad you had a great experience with Mary!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

Verified Customer

Burleson, TX

2016 Hyundai Sonata

11/23/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Great Service

Service Department is always efficient and professional.

SARA P. from Hiley Hyundai of Burleson responded on 11/29/2021 07:59 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

CP

Christina P.

Joshua, TX

2017 Hyundai Santa Fe Sport

11/23/2021

Service Type: Repair

Verified Customer

9

Category: Service

Santa Fe was having oil consumption issues

I LOVE my Santa Fe so when it started having an oil consumption issue I took it back to Hiley in Burleson... Mary and the rest of the staff were great and worked to get my issue resolved. After the needed testing had been done and Hyundai was provided evidence that it was in fact an issue they replaced and repaired and held true to the warranty! Still LOVE my Santa Fe!!!

SARA P. from Hiley Hyundai of Burleson responded on 11/29/2021 07:59 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

Verified Customer

Weatherford, TX

2020 Hyundai Sonata

11/19/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Awesome customer service

Great customer service!

SARA P. from Hiley Hyundai of Burleson responded on 11/19/2021 09:19 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

Verified Customer

Fort Worth, TX

2021 Hyundai Sonata

11/16/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Fast and convenient

?

SARA P. from Hiley Hyundai of Burleson responded on 11/17/2021 01:05 PM

Thank you for the feedback!! We look forward to seeing you at your next service!
Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

Verified Customer

Midlothian, TX

2020 Hyundai Santa Fe

11/16/2021

Service Type: Maintenance

Verified Customer

7

Category: Service

Oil change

Regular oil changes take almost two hours because they don’t have enough personnel but seeing as it’s free with the purchase of my new vehicle I can’t complain too much.

SARA P. from Hiley Hyundai of Burleson responded on 12/01/2021 04:07 PM

Thank you for sharing your feedback! I am concerned that there was an issue with your service. I appologize that your service took longer than expected. If there is something that I can do, please reach out to me and I will see what I can do to make it right. Thank you!

Sara Potts
Hiley Hyundai
Service Manager
817-945-9900 EXT 4109

Employees worked with

Verified Customer

Venus, TX

2020 Hyundai Venue

ReScore Review™

11/06/2021

Verified Customer

10

Category: Service

My problem was taken care of

I had an issue and it has been taken care of quickly.

Employees worked with

Verified Customer

Venus, TX

2020 Hyundai Venue

ReScore Review™

11/06/2021

Verified Customer

10

Category: Service

My problem was taken care of

I had an issue and it has been taken care of quickly.

Original Review

11/02/2021

Service Type: Maintenance

0

Category: Service

Not happy

I was not happy with the price after being told it would be something else

MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 11/03/2021 06:14 AM

We are very concerned that you are not satisfied with your visit to our store. I will look into this and we will reach out to you to see what we can do to make this right.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

SARA P. from Hiley Hyundai of Burleson responded on 11/19/2021 09:21 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with

Verified Customer

Fort Worth, TX

2015 Hyundai Sonata

ReScore Review™

10/30/2021

Verified Customer

10

Category: Service

Excellent customer service

The service department is awesome!!, thanks to Mary for all your hard work and taking time to explain everything.

Employees worked with

Verified Customer

Fort Worth, TX

2015 Hyundai Sonata

ReScore Review™

10/30/2021

Verified Customer

10

Category: Service

Excellent customer service

The service department is awesome!!, thanks to Mary for all your hard work and taking time to explain everything.

Original Review

10/29/2021

Service Type: Maintenance

9

Category: Service

Car is not fixed yet

Good customer service but the car is not fixed yet!

MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/29/2021 11:48 AM

I will be calling you shortly

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

Employees worked with

PR

Paul R.

Cedar Hill, TX

2022 Hyundai Tucson

10/24/2021

Service Type: Repair

Verified Customer

10

Category: Service

Great service!

Overall great service. The folks at Hiley are very prompt and professional.

MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/25/2021 06:05 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/25/2021 06:11 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com

Employees worked with

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