Mary A Carter

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

I will be calling you shortly

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Thank you for completing our survey.  I was concerned with your satisfaction based on your survey scoring and am trying to reach you to see what we can do to improve your visit with us here at Hiley Hyundai of Burleson.

Please contact me at your earliest convenience.

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and reach out to you to see what we can do to make this right.  

Best Regards,

Greg Bernard
Service Manager
Hiley Hyundai Of Burleson

Thank you for allowing us the opportunity to make things right.

Look forward to see you again in the future.

I apologize for the way this was handled.  We will speak with the advisor and technician. I will be contacting you today.  

We appreciate you choosing Hiley Hyundai of Burleson and look to earn your trust going forward. 

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Good morning.  I am trying to reach you by phone to see what we can do to make up for your delays on your July 3rd visit to our store.

Please call me on the number below and allow us to correct this situation.  

Thank you in advance.

Good morning Kay,

Thank you for the informative response. I will be in contact with you about this service very soon. Thank you for your time.

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Good morning Robert.  I apologize that we did not bring your car to the service drive for you.  The service porter or the service advisor should have brought your vehicle to the service drive to keep you out of the rain.  

As for the tire, we do our best to stock as many tires as we can, however, if we do not have a tire in stock, we will not get them until the next day or later depending on where the tire is sourced from. 
For this reason, that is why we provide our clients with complimentary service loaners.   

Good afternoon Tyler.  I appreciate the time on the phone today.  We look forward to seeing you Monday.  Thank you for giving us the opportunity to make things right for you.  

Good afternoon Theodis.  My apologies that our service department was unavailable on Saturday.  We had suffered a power outage and were without power until later Saturday evening.  We were up and running this morning and suffered another power outage around 9am.  It has been a rough couple of days.  

I understand that you have spoken with Mary and we greatly appreciate your understanding.  

Good evening Ronda.  I very happy to hear that you love your Hyundai and from your survey it appears that everything went fine.  

So, I don't understand the 3 Star survey that you gave Mary, the advisor.  If this was done in error, I certainly understand.  Hyundai allows me to send a re-score.  If this one done in error, and you wish to give a 5 star review, please resubmit the new survey by midnight tonight.  

You are welcome to call me with any questions or concerns.  

Buenas tardes, Rafael. Fue un placer hablar con usted hoy. Le agradecemos que trabaje con nosotros y elija Hiley Hyundai. Me disculpo por no haber limpiado su vehículo adecuadamente y estaremos encantados de compensarlo a su conveniencia.

Good morning Victor.  I apologize that the interior had smudges on them.  I will be happy to have the vehicle cleaned and detailed for you.  

I will call you later this morning to make arrangements for you. 

Good morning.  Unfortunately, we have no control over our hold music, but I will be happy to pass this information on to the proper people.  

Good afternoon Stacie.  It was a pleasure speaking with you.  I look forward to seeing you on Saturday and I assure you we will remedy the heating issue to the rear vents.  

Kind regards, 

Good afternoon.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come.