Mary A Carter

Mr Fonseca, Thank you for brining your vehicle back in to correct the issue. We look forward to seeing you next time!

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Good morning.  I am trying to reach you by phone to see what we can do to make up for your delays on your July 3rd visit to our store.

Please call me on the number below and allow us to correct this situation.  

Thank you in advance.

Mr. Aplin, 

I apologize about the experience.  The diagnosis however, was correct.  Your extended warranty company provided a used transmission as a replacement, and the used transmission also had a mechanical issue.  After the the extended warranty paid for the original repair, the extended warranty company made the decision to have you take the vehicle somewhere else.  Unfortunately, the request from your extended warranty company, and the parts they send, are out of our control.  I hope they get it resolved for you. 

Good morning Beverly.  I'm sorry to hear you feel you had issues with all the aspects of your service visit.  

I left you a voice mail this morning and would like to discuss with you further at your convenience.  

Kind regards, 

Good afternoon Tyler.  I appreciate the time on the phone today.  We look forward to seeing you Monday.  Thank you for giving us the opportunity to make things right for you.  

Good afternoon Chris.  I apologize that you feel your issues were not resolved.  Although I was not part of the conversation on your daughter's vehicle, my understanding was the problem could not be duplicated.  A complimentary brake fluid exchange was provided to bleed the brake system as a possible solution.  Hyundai does not allow us to perform a repair when there is not a known mechanical issue.  If you feel your daughter's car is still having an issue, then I have not been made aware. 

This is also the first that I am hearing of the seat having grease on it.  That is totally unacceptable.  If you wish, I would be happy to make arrangements for a complimentary full detail.  You can contact me at your convenience. 

Good morning.  Unfortunately, we have no control over our hold music, but I will be happy to pass this information on to the proper people.  

Good afternoon Stephen.  It was a pleasure speaking with you.  I apologize for the misunderstanding.  After our conversation, I hope you have a better understanding.  

We appreciate you choosing Hiley Hyundai for your service needs and look forward to exceeding your expectations for many years to come.  

Kind regards, 

Good afternoon.  It was a pleasure speaking with you this weekend.  Thank you for working with us.  We look forward to seeing you next Saturday.  

Good afternoon.  

Thank you very much for your time on the phone today.  I appreciate your feedback and Mary and I value your business.  

I apologize for the experience that you received.  I understand that you have already spoken with Mary and explained the issue with the tire pressure.  With seeing so many clients, we sometimes have to be reminded when there is a special circumstance. 

I appreciate you taken the time to visit with Mary and for your understanding. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Good morning.  I apologize for the misunderstanding. Mary and I would like to sit down and visit with you about this situation.  I've never met you and have only spoken to you on one occassion over the phone.  After 16 years of service in this industry, my word and reputation are much more valuable than $200.00.  I'm sure that we can get this sorted out. 
Mary or I will contact you later this morning to discuss further.

Kind regards,

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. I'm sorry to hear we did not provided the level of service you deserve. We will follow up with you by phone in the next few days.  Please do not hesitates to call me if I could be of any assistance.

 

Thank you for taking the time to write a review. We are very sad to hear we did not provided you the level of service you deserved, we will look into it to make sure this will not happen in the future. I assure you customer satisfaction is our number one goal. We will contact you by phone in the next few days.

I would to start by apologizing for the inconvenience, I am very sad to hear that we did not provide you with the level of service you deserved. I assure you customer satisfaction is our number one goal. I have tried to reach you by phone, I would like the opportunity to speak with you to resolve this issue. One again I apologize for the inconvenience, I look forward to hear from you.

We are very concerned to hear that you did not have a good experience and would value your feedback so that we can work to ensure you are receiving the highest level of service possible. Please reach out to us at your convenience and thank you for your time.

Thank you for completing our survey.  I was concerned with your satisfaction based on your survey scoring and am trying to reach you to see what we can do to improve your visit with us here at Hiley Hyundai of Burleson.

Please contact me at your earliest convenience.

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900