Business Solutions
SureCritic / Crain Hyundai Little Rock / RODERICK GRAY
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RODERICK GRAY

General Manager
Crain Hyundai Little Rock
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(64 reviews)
83

Reviews of RODERICK GRAY

Verified Customer
Little Rock, AR
2021 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/20/2020
verified customer Verified Customer
Category: Sales
Poor customer service
Was not clear about purchase price I.e. told us about medical professional discounts AFTER we agreed on price and then came back to act like those discounts are what got us to the price which was false.
Promised us they would take care of tint that was included by getting vehicle to/from and providing us with car and scheduling an appointment only to be phoned to say we were to go to an address and they would “work us in” taking only 15 minutes without even making sure that day worked for our schedules and the tint place took over an hour.
Talked badly about my car I was trading in as if that was going to help him make a sale? You should not bad mouth what the customer owns.
We wanted to finance our car for 5 years but we were not even given a choice of time frame until after we signed paperwork that said it would be 6 years. And when brought this concern up to salesman, he just shrugged it off saying we can just pay it off sooner.
We were not ever told interest percentage which was strange and had to ask for monthly payment information which should be shown to us upfront.
We have seen commercials regarding 0%APR financing, no payment for 3 months and $1000 off which none of this was offered or applied to our sale.
Felt like we were being judged and disrespected because of our age when he found out we owned a house, owned our cars, were medical professionals, etc as if that is impossible to do
Not Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/24/2020 07:41 AM

Thank you for bringing this to our attention.  We're sorry you had a bad experience. Customer Satisfaction is very importanrt to us.  Please call or email at 501-604-1502 or kimberlystewart@crainteam.net

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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EMMANUEL OLIE
SALES CONSULTANT
SD
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Sara D.
Little Rock, AR
2022 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/21/2022
verified customer Verified Customer
8
Category: Sales
Love the car nit the price
My beautiful little Hyundai venue is perfect for me.
It worked perfectly in the snow and looks great.
The monthly cost is more than I was asking for, but I needed a car.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/22/2022 05:25 AM

Sara,
Thanks for your feedback.  Customer satisfaction is very important to us. I will give you a call latr to discus your concerns.  Kimbrrly Stewart, Customer Realtions Manager 501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/28/2022 06:36 AM

Sara,
Please take a minute to do the rescore survey.  Pleae let me know if there is anything i can help you with.  Kimberly CRM

Employees worked with
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RODERICK GRAY
General Manager
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EMMANUEL OLIE
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2020
verified customer Verified Customer
Category: Sales
Trade In Value
Salesman worked with me to get the trade value I wanted for my car so that I could trade in my vehicle without being so top heavy.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/09/2020 05:44 AM

Thanks so much for your feedback.  Customer Satifaction is very important to us.  If there is anything I can do for you just let me know.  Thank you for your business.  Kimberly Stewart, Customer Relations Mgr.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/23/2020 07:43 AM

Thank you for your feedback.  We have received your concerns and have taken this to our upper management and will use this for us to improve.  Customer Satisfaction is very important to us.  Feel free to call me and discuss any of your concerns at 501-604-1502.  You will receive a rescore survey ( it may appear in Spam box) from Hyundai and this survey is based on me  reaching out to you to resolve your concerns.  Please rescore us and feel to call me at anytime.  Thank you for your business.  Kimberly Stewart, CRM

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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EMMANUEL OLIE
SALES CONSULTANT
Verified Customer
Little Rock, AR
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2020
verified customer Verified Customer
Category: Sales
Friendly Service
Our salesman (Chief) did a good job
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/06/2020 06:18 AM

Thank you fo yur feedback.  Please let me know if there was anything that we could of done to make your experience a 5 star.  Customer Satisfaction is very important to us.  Thank you for your business.  Kimberly Stewart, Customer relations Mgr.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/23/2020 07:49 AM

Thank you for your feedback.  Upper management has looked at your concerns and will use this to help us to improve.  Customer satisfaction is very important to us.  You will receive a rescore survey and on  this survey you will be scoring  me and if I did reach out to you.  Hyundai like to know that we take care of our customers and their concerns.  Please rescore us and feel free to contact (501) 604-1502) me at anytime.  Kimberly Stewart,CRM 

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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EMMANUEL OLIE
SALES CONSULTANT
JU
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Jonathan U.
North Little Rock, AR
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
verified customer Verified Customer
10
Category: Sales
Very Happy
Very polite, patient, and knowledgeable. Helpful with the multitude of questions I had, and the purchasing process was timely and simple.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/16/2022 10:55 AM

Jonathan,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/16/2022 10:56 AM

Jonathan,
Thanks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
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ANTONIO SHAWDERS
SALES CONSULTANT
BS
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Beverly S.
Hot Springs, AR
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
verified customer Verified Customer
10
Category: Sales
Excellent Sales Service
We had an exceptional experience, especially from Mark Madison, our sales rep. We are very happy with our vehicle and believe we got the best trade in value out of all the other dealers we visited.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/02/2022 06:55 AM

Beverly,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/02/2022 06:55 AM

Beverly,
Thanks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
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MARK MADISON
SALES CONSULTANT
JR
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John R.
Little Rock, AR
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customer Verified Customer
10
Category: Sales
Wonderful Experience
Overall experience was awesome, have already returned to dealership for towing package - and as we waited, salesman returned with water and provided answers to the few questions we had.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/28/2022 05:09 AM

John,
Thanks for this great review! 

KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/28/2022 05:09 AM

John,
Thanks for this great business review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/28/2022 05:10 AM

John,
Thanks for this great rating!

Employees worked with
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RODERICK GRAY
General Manager
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AARON FAGEN
SALES CONSULTANT
CS
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Colton S.
Knoxville, AR
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customer Verified Customer
10
Category: Sales
Service
Thank you, Mark for helping me choose the perfect “mom car!” I LOVE it, and appreciate all of your help.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/17/2022 06:58 AM

Colton,
Thanks for this great review!

Employees worked with
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RODERICK GRAY
General Manager
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MARK MADISON
SALES CONSULTANT
RC
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Richard C.
Hot Springs Village, AR
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customer Verified Customer
10
Category: Sales
Very professional.
The sales team at Crain Hyundai and not only professional, but knowledgeable, as well.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/29/2021 04:49 AM

Richard,
Thanks for this great business review!

Employees worked with
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RODERICK GRAY
General Manager
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MARK MADISON
SALES CONSULTANT
BB
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Bonnie B.
Mabelvale, AR
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customer Verified Customer
10
Category: Sales
We were treated fairly and did not feel pressured to buy a vehicle
Our salesman, Mark was courteous and very knowledgeable about all the vehicles. He was very attentive to our needs. I would recommend him to anyone who asked.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/02/2021 05:16 AM

Bonnie,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/02/2021 05:17 AM

Bonnie,
Thanks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
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MARK MADISON
SALES CONSULTANT
Verified Customer
Little Rock, AR
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customer Verified Customer
10
Category: Sales
Great Buying Experience
Mark made the process easy. We came in with an idea of what we wanted and price we wanted to stay around. He worked with us to get the exact vehicle we were looking for.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/19/2021 05:08 AM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/19/2021 05:10 AM

Thaks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
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MARK MADISON
SALES CONSULTANT
EP
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Eric P.
Maumelle, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customer Verified Customer
10
Category: Sales
Easy purchase
Aaron Fagen was a fantastic sales person and Josh Lynn is the bomb!
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/18/2021 05:07 AM

Eric,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/18/2021 05:07 AM

Eric,
Thanks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
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AARON FAGEN
SALES CONSULTANT
Verified Customer
Smackover, AR
2022 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
verified customer Verified Customer
10
Category: Sales
Great Buying Experience
Mark Madison made the whole process easy for me. We did a lot over the phone or online, so when I got there everything was ready for me. I would definitely recommend speaking to him when looking to buy a car.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/17/2021 05:18 AM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/17/2021 05:19 AM

Thanks for this great business rsating!

Employees worked with
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RODERICK GRAY
General Manager
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MARK MADISON
SALES CONSULTANT
NM
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Norma M.
Little Rock, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customer Verified Customer
10
Category: Sales
Mrs.
My experience at Crain Hyundai could not have been better. Everyone was friendly and courteous. The dealership was very clean!
KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/27/2021 11:41 AM

Norma,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/27/2021 11:43 AM

Norma,
Thanks for this great business rating.

Employees worked with
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RODERICK GRAY
General Manager
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MARK MADISON
SALES CONSULTANT
LF
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Lydia F.
Camden, AR
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
10
Category: Sales
Excellent service
The process at Crain Little Rock was seamless. From scheduling our visit to the test drive, we were satisfied. Aaron and Tevin provided exceptional service and made sure each of our needs was met. We were welcomed upon entry and they completed the process without any hesitation due to their knowledge. This was the shortest simplest visit I’ve experienced when buying a car. You will not be disappointed when you visit Crain Hyundai Little Rock.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/18/2021 05:16 AM

Lydia,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/18/2021 05:17 AM

Lydia,
Thanks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
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AARON FAGEN
SALES CONSULTANT
Verified Customer
Bryant, AR
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customer Verified Customer
10
Category: Sales
Happy
Very happy with the help and deal
KIMBERLY L S. from Crain Hyundai Little Rock responded on 09/29/2021 05:19 AM

Bobbie,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 09/29/2021 05:20 AM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 09/29/2021 05:20 AM

Thanks for this great business review!

Employees worked with
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RODERICK GRAY
General Manager
avatar
MARK MADISON
SALES CONSULTANT
PT
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Patrica T.
Redfield, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customer Verified Customer
Category: Sales
Customer experience
The salesman was Awesome. Best experience buying a car. Way to go Crain Hyundai
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/05/2021 05:24 AM

Patrica,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/05/2021 05:25 AM

Patrica,
Thanks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
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AARON FAGEN
SALES CONSULTANT
Verified Customer
Benton, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
verified customer Verified Customer
Category: Sales
Quality products and personnel.
All staff and services are first rate. We are very pleased with our purchase decisions.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/30/2021 10:01 AM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/30/2021 10:01 AM

Thanks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
avatar
AARON FAGEN
SALES CONSULTANT
LJ
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Lorraine J.
Walnut Ridge, AR
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
verified customer Verified Customer
Category: Sales
Salesman
Very nice and helpful salesman
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/23/2021 12:39 PM

Lorraine,
Thabks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/23/2021 12:39 PM

Lorraine,
Thanks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
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AARON FAGEN
SALES CONSULTANT
ED
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Earlcia D.
North Little Rock, AR
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
verified customer Verified Customer
Category: Sales
Amazing
Very easygoing and did more than I asked, such a great place to get a new vehicle..
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/28/2021 12:41 PM

Earlcia,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/28/2021 12:45 PM

Earlcia,
Thanks for this gret business review!

Employees worked with
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RODERICK GRAY
General Manager
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AARON FAGEN
SALES CONSULTANT
Displaying Review 1 - 20 of 64 in total
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