Business Solutions
SureCritic / Hyundai Dealer / Lakeland Hyundai / Samantha Giddens
SG

Samantha Giddens

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

Reviews of Samantha Giddens

DW
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Donna W.
Sarasota, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service dept.
Always honest and upfront. Excellent service management!!
Employees worked with
SG
Samantha Giddens
GS
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Gary S.
Polk City, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customerVerified Customer
8
Category: Service
I am happy now I think that it was mssstake and thank you for taken care of I fell much better now
I want to thank you all for taken care of the problem I fell much better now I will come back to all to get my car service
Employees worked with
SG
Samantha Giddens
SH
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Scott H.
Valrico, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good Quality, but need to return calls
The quality of service, and the caliber of staff is exceptional. I am disappointed, however, that you are so busy, returning phone calls is deemed unnecessary.
Employees worked with
SG
Samantha Giddens
GS
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Gary S.
Polk City, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customerVerified Customer
8
Category: Service
I am happy now I think that it was mssstake and thank you for taken care of I fell much better now
I want to thank you all for taken care of the problem I fell much better now I will come back to all to get my car service
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/18/2021
Service Type: Maintenance
1
Category: Service
Gary stepp
I should have been told in advance of any charge when I call tor the opponent they there would not be any charge
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/20/2021 02:41 PM

I would like to apoligize for your recent service experiance and have attempted to call you. I would like opportunity to resolve any concerns and make this right. Please allow us the opportunity for a brief follow up and I look forward to speaking with you. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
SG
Samantha Giddens
Verified Customer
Polk City, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly service
Friendly service.
Employees worked with
SG
Samantha Giddens
ML
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Michele L.
Lake Wales, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Our new vehicle needed a part which had to be ordered. Dealership gave us a car to use while waiting for part. Took a month, but we final,y have our car. Service manager was extremely nice as was our salesman.
Employees worked with
SG
Samantha Giddens
WS
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Wells S.
Polk City, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
Great Great
Employees worked with
SG
Samantha Giddens
IL
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Irene L.
Lakeland, FL
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2021
verified customerVerified Customer
10
Category: Service
Service Mgr Jessica and Rae wonderful
As noted before Manny who originally called and spoke with me about additional work needs to listen to customers explanations before saying you need work done . I came to pick up my car which was about 10 to 15 mins before closing . Went inside took care of payment for the couple of things I needed done. When I was finished Heidi asked if I saw my car which was parked in holding area I said yes and I went and retrieved my car which I thought was out of the norm due to my car always being brought up to the front like always.
Employees worked with
SG
Samantha Giddens
IL
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Irene L.
Lakeland, FL
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2021
verified customerVerified Customer
10
Category: Service
Service Mgr Jessica and Rae wonderful
As noted before Manny who originally called and spoke with me about additional work needs to listen to customers explanations before saying you need work done . I came to pick up my car which was about 10 to 15 mins before closing . Went inside took care of payment for the couple of things I needed done. When I was finished Heidi asked if I saw my car which was parked in holding area I said yes and I went and retrieved my car which I thought was out of the norm due to my car always being brought up to the front like always.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/14/2021
Service Type: Repair
7
Category: Service
Satisfactory
There were additional things that were brought to my attention which a couple I agreed to be done! But to have $1000.00 additional work that needed to be done was a bit much due to a warranty repair that I was having done to begin with. This was the first time in my 16 years in coming to your facility that I was a little disappointed in the quality of work performed this visit. I understand that we are in trying times but just thought due to having the vehicle for that period of time would have been more satisfactory.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/14/2021 08:56 AM

Thank you for speaking with me and if you need anything please let me know we are here to help  

Employees worked with
SG
Samantha Giddens
BC
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Barbara C.
Plant City, FL
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Reliability
All service advisors are outstanding. They keep you updated on work being done. Also always address issues you may bring up not related to that appoinment.
Employees worked with
SG
Samantha Giddens
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