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TUNDE O'CONNOR

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(687 reviews)
78

Reviews of TUNDE O'CONNOR

JC
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Jeremy C.
Green Cove Springs, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
verified customer Verified Customer
Category: Service
Mrs. Tundy is a very nice person.
No comment
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2021
Service Type: Maintenance
Category: Service
I guess I got screwed
There's nothing else to say, just discussed.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/05/2021 06:03 AM

 Thank you for letting us know you are still having issues with your Elantra and taking the time to speak with Tunde. We stand behind our products and will do everything possible to make sure your are safe and happy. We are committed to exceeding your expectations and we appreciate you allowing us to prove it. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Jacksonville Beach, FL
2017 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Terrible service with appointment
Too long for oil change with appointment
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/05/2019 03:02 PM


 Thank you for sharing your experience with us. Our sincere apologies again for the unexpected technical difficulties we were having during your service visit.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MY
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Manila Y.
Saint Augustine, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
verified customer Verified Customer
Category: Service
The courteous and efficient service.
I have had such prompt and professional service at every visit. I also appreciate the emails reminding me of time for maintenance checkup. My Tucson always looks like it’s brand new when I pick it up.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/26/2019
Service Type: Maintenance
Category: Service
Demetrius
Read my comments
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/29/2019 05:58 AM


 Thank you for taking the time to share your service experience with us and brining this to our attention. Our sincere apologies for the uncharacteristic level of service you received this visit. Tunde, your service consultant will be following up with you.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/30/2019 07:20 AM

 Thank you for taking the time to speak with Tunde and again our deepest apologies for the amount of time it took to complete your services.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
CK
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Carol K.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Stand by your product!!!
FIX THE PROBLEM
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/25/2019 05:21 AM

I am  sorry for the inconvenience this issue has caused 
you. 
Tunde will be in touch with you



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/25/2019 06:03 AM

 Thank you for taking the time to speak with Tunde. Again, our sincere apologies for not being able to correct the design characteristic of the wiper blades. We have escalated this to our Hyundai Representative to make sure Hyundai is aware of your concerns. This survey is for how well Tunde tried to provide you with a 5 star experience and if she did everything she could do to assist you. Once again our apologies for not being able to correct this and if a repair is made available it will be our pleasure to complete it for you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SC
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Sheila C.
Ponte Vedra Beach, FL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019
verified customer Verified Customer
Category: Service
Taking care of previous problems no fixed in virst fisit
This time I was really taken care by Tande and she was the one responsible for me to change my mind and go back to the Saint Augustine dealership. Her kindness and authentic way to show interest and fixing my car problem made the total difference. She gave me the care and service that the manager did not offer me before. Tande went above and beyond to fix my problems in a quick and convenient way!! Thanks to her I went back an be always talking my car there and looking for her!!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2019
Service Type: Repair
Category: Service
Problem NOT fixed
It is not the first time I take
My car for a service in this dealership and I got home having the same problem. At this time it was a Saturday afternoon when called back on Monday morning the manager did not even care to offer me an appointment for
that day. No customer care service at all. I am taking my car to another dealership. These was my second Hyundai vehicle bought in the Saint Augustine dealer, I am not using this dealer anymore and considering buying another brand vehicle on my next purchase due this situation.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/08/2019 05:45 AM


 Thank you for sharing your service experience with us and again my apologies for the wiper washer not working and any inconvenience this has caused you. As we discussed, it would be our pleasure to reinspect it for you and as we do have another part ordered for you, we could do both at the same time. Tunde, your service consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/12/2019 01:30 PM


Thank you for speaking with Tunde today. I hope Tunde was able to provide you with a 5 star service experience this visit as this survey does reflect her service personally. For your inconvenience we have  noted a credit to your account for 2 complimentary oil changes and a tank of fuel. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
JB
gravatar
Jordan B.
Saint Augustine, FL
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2017
verified customer Verified Customer
Category: Service
accomdating
Had issues with service but they are very concerned about there customer service and determined that there customers are satisfied
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2017
Service Type: Repair
Category: Service
Service department needs to be timely
Have had nothing but trouble with this place
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/03/2017 12:57 PM

Thank you for sharing your experience with us. Our deepest apologies for the miscommunication with our technician. Thank you for speaking with us and allowing us to try and make up for any inconvenience we caused. We appreciate your understanding and will address this to make sure it doesn't happen again.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Starke, FL
2015 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2017
verified customer Verified Customer
Category: Service
Window fixed
Much better service this time around. Window is now fixed. Wish I could have gotten fixed sooner.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2017
Service Type: Maintenance
Category: Service
Trying to get window fixed. Been in 5 times in the last 6 months. Still haven't fixed it
Terrible service will taking business else where.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/20/2017 06:53 AM

Thank you for taking the time to speak with Cheryl. Our sincere apologies for the part not coming in correctly and the inconvenience this has caused. Our parts manager has been made aware of this and has expedited the part needed. We appreciate you bringing this to our attention and allowing us to make it right for you. We value you and your time and once again our apologies for the inconvenience.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
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