Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,375 Reviews)

ReScore Reviews™ (38)

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


ST
Susan T.
Pittsburgh, PA
2009 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017 Category: Service
Hyundai staff are plesent and helpful, service is timely
I have used this service since buying my car.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/29/2017

Hello Susan,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

MM
Mary M.
Pittsburgh, PA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2017 Category: Service
good customer service
good location
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/28/2017

Hello Mary,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

RW
Richard W.
Pittsburgh, PA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/25/2017 Category: Service
Afternoon appointments
If you make a waiting appointment for the afternoon make sure you talk to a service advisor to see if the work can be done before closing. Otherwise you will have to leave the car overnight. Ask them if they will actually start on it in the afternoon because if not there's no sense leaving it overnight.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/28/2017

Hello Richard,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

PT
PAUL T.
2016 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/24/2017 Category: Service
not clean but efficent
been customer for many years and this last service was not up too your past
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/25/2017

Hello Paul,
Thank you for taking the time to complete this survey and providing your feedback. I do apologize that this visit wasn't as good as ones in the past and I am sorry about the condition of your vehicle. The steering wheel is unacceptable and I will have a conversation with the technician about that. The car was unfortunately we do not have a wash on the premises however we do wash cars on special request so in the future just let us know and we will make sure to get it washed. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

DD
David D.
Pittsburgh, PA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017 Category: Service
Professional service
Yes
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/25/2017

Hello David,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

FP
Frank P.
Pittsburgh, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017 Category: Service
quick
I expected to be there most of the day while I had my brakes checked, oil change and tire rotation and when I signed in I was told it would be a wait. I was out in under 1 1/2 hours. My brakes were worked on as well.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/24/2017

Hello Frank,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

PA
Pamela A.
Pittsburgh, PA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017 Category: Service
Good Service
Fast, friendly and knowledgeable.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/24/2017

Hello Pamela,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Verified Customer
Pittsburgh, PA
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017 Category: Service
Great service.
Yes
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/23/2017

Hello,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

DP
DIANA P.
2015 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2017 Category: Service
Diana Pifer
Service Representative is always friendly and I feel confident with the services that are completed on my vehicle.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/23/2017

Hello Diana,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

BM
Bonnie M.
Pittsburgh, PA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2017 Category: Service
Very efficient
The staff are very knowlegable and respectful.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/22/2017

Hello Bonnie,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Verified Customer
Pittsburgh, PA
2012 Hyundai Elantra
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/21/2017 Category: Service
Kind and Courteous Staff - Expensive Service
I do not usually take my car to the dealership for routine maintenance because I have found that they always overcharge for service. My regular mechanic did not want to make the necessary repairs until he knew that the computer diagnostic in my car didn't simply need a factory upgrade. He even provided information for the dealer's mechanics indicating what the problem was. Not only was I charged for running the diagnostic, but the estimate for the repair was more than $100 to $1200 over the price quoted by my mechanic.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/22/2017

Hello,
Thank you for taking the time to complete this survey and providing your feedback. I do apologize about the fee. The diagnostic fee is a standard fee that we charge for any diagnostic service. Pulling a code in the system is always the end. The code will give you a direction to go into however before just condemning a part the technician does have to check power and ground and multiple other parts before saying that a part is bad and he does need payed for his time. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Verified Customer
Pittsburgh, PA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2017 Category: Service
Excellent
Courteous, thorough
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/21/2017

Hello,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

JW
Judith W.
Pittsburgh, PA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2017 Category: Service
always very accommodating
service appointments are always made to accommodate customer's schedule
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/21/2017

Hello Judith,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

Verified Customer
Pittsburgh, PA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2017 Category: Service
Location
Location.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/17/2017

Hello,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602

DH
Dennis H.
Pittsburgh, PA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2017 Category: Service
Lost lug socket
Was having my tires replaced and could not find the security socket to remove the lug. I called and explained the problem! The service writer was able to assist me, and resolved the problem. Thanks for your quick response.
BENJAMIN M., Service and Parts Director from #1 Cochran Hyundai of South Hills responded on 08/17/2017

Hello Dennis,
Thank you for taking the time to complete this survey and providing your feedback. We truly appreciate your business at #1 Cochran and look forward to seeing you in the future. If you need anything feel free to give us a call. Thank you again

Benjamin Mainwaring
Service and Parts Director
bmainwaring@cochran.com
Office - 412-892-4420
Fax - 412-892-4602