No worries Mr. G. - we will always strive to make your visit as painless as possible. Thanks!
Office Manager/ Media Specialist
Thank you for being a loyal customer. I am sorry that we have been unable to identify the problem with your vehicle. Steve, the service manager, will be in contact with you to see if we can schedule a convenient time when you could bring your vehicle by and let one of our technicians test drive with you to help us identify the issue. I know that it must be frustrating bringing your vehicle in for a repair and us being unable to identify the problem. Due to all of the electronic controls on vehicles today, intermittent problems can be the most difficult to dianose. I feel confident that if you work with us on this issue we will be able to identify what is causing the issue with your Mountaineer.
Thank YouKevin McCarthy
Owner, 2000 AUTO