Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

656 Reviews

99% Would Recommend
99% Business Response
Latest Review 9 days ago

Reviews


GM
Gary M.
Rockledge, FL
Chevrolet Aveo
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/21/2018 Category: Service
Gary said he appreciated his vehicle being serviced in a timely manner. He stated he was disappointed the oil change cost more than the coupon he had led him to believe. He wanted to use another coupon for a different service. The staff told him that he could not use two coupons during one visit. He also mentioned he was appalled that he had to pay three dollars to dispose of one gallon of oil. He said he will never return to this business.
This review was collected via phone interview by Customer Research Inc.
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 03/22/2018

First let me say thank you for your appreciation for our prompt servicing of your car. We are sorry that you misunderstood the coupons that you had brought with you. We do try to mark clearly on the oil coupons that there is a standard disposal fee and of course tax is applied. To address the issue of not being able to use multiple coupons, the extra coupon that you wanted to apply stated plainly that it could not be used with any other coupon. Once again, our apologies for misunderstanding and we wish you well with future services.

Kary Spina
Office Manager/ Media Specialist
321-259-2000

AS
ALEKSANDRA S.
Melbourne, FL
Toyota RAV4
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/20/2017
2000 Auto
Great as always!
Kary S., Office Manager/ Media Specialist from 2000 Auto responded on 02/20/2017

You are what makes us great! We love to see you come in, thank you!!

Kary Spina
Office Manager/ Media Specialist
321-259-2000