Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(249 Reviews)

97% Would Recommend
Latest Review 9 days ago

Reviews


SM
Silumesii M.
Houston, TX
Ram 2500
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2019 Category: Service
Silumesii said the service was horrible and they overcharged him. He would not recommend for reasons stated.

DT
David T.
Texas
Toyota Tundra
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2018 Category: Service
David said the service was pretty poorly done. The people broke the new wheel bearing in the process and they did not have the proper equipment and the knowledge to do this. They should have told him this and he would have taken his vehicle to another facility. He was charged $200 labor and when he went back, they told him they did not want to touch the vehicle. He would like the manager to rectify this.

ST
Salvador T.
Katy, TX
Dodge Pickup
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/28/2017 Category: Service
Salvador said he went to this business to replace the engine on his vehicle. He said they did not replace the manifold, instead they cleaned it with an oil cleanser and said it was new. They were not honest with him. He went back the next day, and they replaced it.
5 Speed A., owner from 5 Speed Auto Repair responded on 06/29/2017

Thank you Salvador for allowing install the engine into your truck. We apologize for the misunderstanding regarding the manifold, but we did not clean the old one off with oil cleaner. We did in fact install a new one onto your engine. Let us know if you'd like another copy of the receipt for the new manifold.

Elizabeth Chavez
Owner

JM
Joy M.
Cypress, TX
Honda Accord Sdn
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/11/2018 Category: Service
Joy said he was not satisfied with the service. They did not diagnose the issues with the battery very well.
5 Speed A., owner from 5 Speed Auto Repair responded on 10/01/2018

Thank you for your feedback. We have tried to contact you and have been unsuccessful, we are happy to continue helping you on this matter please contact us so we can go over again on what is needed on your vehicle. 

Elizabeth Chavez
Owner

HC
Holegario C.
Houston, TX
Chevrolet Pickup
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/28/2017 Category: Service
Holegario said he took his vehicle in for a brake job and when he left, it was worse.
5 Speed A., owner from 5 Speed Auto Repair responded on 06/29/2017

Hi Holegario,

We appreciate your business. When we worked on your pickup, we only installed the brake pads you provided. Unfortunately, without a proper diagnostic on the vehicle it's difficult to correct any issue completely. It's common for rotors to be machined or replaced when pads are installed. Let us know if there is anything else that we can do to help.

Have a good 4th of July weekend!!!

Elizabeth Chavez
Owner

SA
Shabirr A.
Cypress, TX
Lexus LS 460
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/16/2019 Category: Service
Shabirr said the business overcharged for an estimate.

CW
Cecilia W.
Houston, TX
Toyota Camry
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/09/2018 Category: Service
Cecilia said the business charged her extra even with her groupons. She said she did not like their hidden fees.

VC
Vicente C.
Cypress, TX
Chevrolet Impala
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/19/2018 Category: Service
Vicente said it took the business 3 days to get the parts, and then the vehicle needed an alignment, which he was not told about ahead of time.

VC
Victor C.
Katy, TX
Nissan Maxima
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/29/2017 Category: Service
Victor said this business tried to tell him what his vehicle needed before they even looked at it. He would not recommend them for service.

GR
Gilberto R.
Cypress, TX
Nissan Quest
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/28/2017 Category: Service
Gilberto said the service took too long, and they told him there were other things wrong with his vehicle that he knew had already been replaced. They looked at it again after he told them that, and then they changed their minds. He will not go there again.

LS
Leonard S.
Cypress, TX
Honda Accord Cpe
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/21/2017 Category: Service
Leonard said the employees provided a good job. It took longer than he expected to get a quote for the service.

KO
Kay O.
Cypress, TX
Dodge Avenger
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/14/2017 Category: Service
Spoke with Kay's husband. He said the technician did not do a good enough job on his vehicle.

AS
Asif S.
Texas
Acura TL
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2019 Category: Service
Asif said the service was quick, prompt and showed good quality.

AJ
Arthur J.
Cypress, TX
Dodge Grand Caravan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2019 Category: Service
Arthur said he went to this business for an inspection and this was his first visit there.

NG
Nadisha G.
Katy, TX
Mazda Mazda6
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2019 Category: Service
Nadisha said her overall experience was good. It was very time consuming.

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