ReScore Reviews™ (3)
Thank you for your support Sean. We strive to get everyone in and out and it was I that promised you we would have it done sooner than we did. I know your repair was a quick job, and i really did try to squeeze it in sooner. I almost did it myself at one point, lol. Emergencyies are some times the hardest repairs to fit in when you already have a line of customers and repairs lined up. I should have updated you better and I am sorry for failing you there. I can and will do better.
As a small business we rely primarily on word of mouth to let people know about us. We always appreciate your help getting our name out there and letting people know what we do. If you would be so kind as to leave a review on Facebook @
or Google @
or Yelp @
we would surely appreciate it. We will also enter you in a drawing for each review. Thanks Again Sean.
Im so sorry about your experience here Hank. I can imagine you didnt feel like a valued customer, and I assure you that we value every customer and appreciate you giving us an opportunity to earn your business. I hope that you give us another opportunity in the future and I will personally ensure that you receive the service you and all of our customers deserve.Samuel Strother
Thanks for trusting A&D repair with your auto repair needs. Give us a positive Google revue and we will enter you in a drawing to win a 50.00 gift card to Findley
Ciara we always strive for satisfied customers and to get things done right the first time, but when we dont we are here to make it right, please call or bring it back in we will gladly make it right and get your car fixed.
You may find it suprising that we charge for our services Tom, but in fact we do. We did make it clear that we would even before you brought your vehicle in. I assure you this is a common business practice anywhere you go. (Please see definition of: business). The nature of our business is inspection, diagnosis and repair of automotive vehicles, and we charge for those services. Our mechanic spent over an hour inspecting your vehicle, and I spent the more than half that writing estimates, for which you decided to do nothing with. This is the key reason we do charge for those services. That comes to around $17/hr. I challenge you to find a more competitive automotive labor rate. And if you would like something for less we do however have free coffee in the lobby. Thank you for your patronage
I am sorry for the delay in repairs or your motor home, I assure you david I am as frustrated as you are, finding parts for a 30 year old vintage motorhome can seem futile at times. I hope you understand that we have dedicated literally over a hundred hours in technician labor and my own to come up with ways to fix parts that cant be found. We also have different mechanics who specialize in different areas of your coach and scheduling the multitude of repairs being done at a reasonable cost can be difficult. We are back to work on your motorhome now. And I hope that you will find it was woth the extra time to get it done right. Thank you for your patronage, Sam Strother
I am sorry your experience at A&D did not meet your expectations. I probably failed to explain to you who we are at A&D and what we are about. As with everything in life, you can always get it cheaper. But we strive to provide top quality parts and service backed by a industry leading 2 year 24,000 mile warranty on all of our services. And because you have NEVER used our services, other than to get a FREE estimate, you may not realize that.
I would love to provide the services of our ASE and state certified master mechanics at a rate the "other" places do. I would love to provide our top quality parts for the same price of inferior products. I would also like to order an expertly prepared grade A rib-eye at McDonald's. In the case of your truck, I couldn't even get the premium stainless steel pipe you requested for the price you claim to have gotten. Most of our customers prefer to pay a little more for better quality. I must have misunderstood our conversation and your request to have a quality parts installed right.
I hope to have the opportunity in the future to show you what we are about here at A&D. Please Call me if you have any more questions or anything I can help you with.