Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

531 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 4 days ago

Reviews


MS
Michael S.
Haslett, MI
Buick Enclave
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Michael said he did not like the fact that the warranty was going to be added without his permission.
This review was collected via phone interview by Customer Research Inc.

BS
Bill S.
East Lansing, MI
Toyota Matrix
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2018 Category: Service
Bill said the work took longer than expected.
This review was collected via phone interview by Customer Research Inc.

ES
Erik S.
Haslett, MI
Chrysler Town & Country
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2018 Category: Service
Erik said the staff did a good job diagnosing his vehicle and they are all easy to work with.
This review was collected via phone interview by Customer Research Inc.

KG
Karl G.
Williamston, MI
Dodge Grand Caravan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2018 Category: Service
Karl said he had a good experience.
This review was collected via phone interview by Customer Research Inc.

SO
Stewart O.
East Lansing, MI
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2017 Category: Service
Stewart said the staff members do a good job. They always try to find and fix the problem quickly.
This review was collected via phone interview by Customer Research Inc.
Sam S., Service Manager from A & D Repair responded on 01/11/2018

Thank you for your patronage Stew. We appreciate the business and would love for you to tell others about your experience at 

Google @
https://www.google.com/maps/place/A+%26+D+Repair/@42.775494,-84.402911,15z/data=!4m7!3m6!1s0x0:0x4c22c37cb1b7600f!8m2!3d42.775494!4d-84.402911!9m1!1b1

or Facebook @
https://www.facebook.com/pg/aanddrepair/reviews/

or Yelp @
https://www.yelp.com/writeareview/biz/kizu_22GPI5P7Cqg_8zpAw?return_url=%2Fbiz%2Fkizu_22GPI5P7Cqg_8zpAw

we will enter you in a drawing to win a $50 gift card as well. 
Thank you again Stew

Samuel Strother
Service Manger
517-339-6007

GH
George H.
Haslett, MI
Chevrolet Silverado 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
George said he recommends this facility.
This review was collected via phone interview by Customer Research Inc.
Sam S., Service Manager from A & D Repair responded on 01/11/2018

It was a pleasure to serve you George, thank you for your kind words. As a small business we rely primarily on word of mouth to let people know about us. We always appreciate your help getting our name out there and letting people know what we do. If you would be so kind as to leave a review on Facebook @
https://www.facebook.com/pg/aanddrepair/reviews/
or Google @
https://www.google.com/maps/place/A+%26+D+Repair/@42.775494,-84.402911,15z/data=!4m7!3m6!1s0x0:0x4c22c37cb1b7600f!8m2!3d42.775494!4d-84.402911!9m1!1b1
or Yelp @
https://www.yelp.com/writeareview/biz/kizu_22GPI5P7Cqg_8zpAw?return_url=%2Fbiz%2Fkizu_22GPI5P7Cqg_8zpAw
we would surely appreciate it. We will also enter you in a drawing for each review. Thanks Again George.

Samuel Strother
Service Manger
517-339-6007

WK
William K.
East Lansing, MI
Toyota Matrix
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2017 Category: Service
William said they did everything they were supposed to do, and they did a good job on it.
This review was collected via phone interview by Customer Research Inc.
Sam S., Service Manager from A & D Repair responded on 01/11/2018

It was a pleasure to serve you William, thank you for your kind words. As a small business we rely primarily on word of mouth to let people know about us. We always appreciate your help getting our name out there and letting people know what we do. If you would be so kind as to leave a review on Facebook @
https://www.facebook.com/pg/aanddrepair/reviews/
or Google @
https://www.google.com/maps/place/A+%26+D+Repair/@42.775494,-84.402911,15z/data=!4m7!3m6!1s0x0:0x4c22c37cb1b7600f!8m2!3d42.775494!4d-84.402911!9m1!1b1
or Yelp @
https://www.yelp.com/writeareview/biz/kizu_22GPI5P7Cqg_8zpAw?return_url=%2Fbiz%2Fkizu_22GPI5P7Cqg_8zpAw
we would surely appreciate it. We will also enter you in a drawing for each review. Thanks Again William.

Samuel Strother
Service Manger
517-339-6007

JS
Jeff S.
Perry, MI
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2017 Category: Service
Spoke with Chang. At first she did not hear back from the business for a week and she had to put pressure on them for two weeks to complete the work. Once the work was completed the business had done a fantastic job and she was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.
2e8e165bf358599ea9656f56ff33aa98?s=28
Christopher J. from A & D Repair responded on 11/28/2017

Thank you Mr.Scheffler i do appreciate your business and the time you have taken to give us a review as for the time we had your motor-home i do apologize about that and hope to make up for that inconvenience next time thanks again and have a great day 


TK
Tiffany K.
Lansing, MI
Chrysler Town & Country
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017
Very accommodating with details like drop off, pick up and loaner car.
A&D repaired my vehicle same day even tough i popped in unexpectedly .
Sam S., Service Manager from A & D Repair responded on 12/15/2017

It was a pleasure to serve you Tiffany, thank you for your kind words. Let me know whjat I can do to get that last star ;) As a small business we rely primarily on word of mouth to let people know about us. We always appreciate your help getting our name out there and letting people know what we do. If you would be so kind as to leave a review on Facebook @
https://www.facebook.com/pg/aanddrepair/reviews/
or Google @
https://www.google.com/maps/place/A+%26+D+Repair/@42.775494,-84.402911,15z/data=!4m7!3m6!1s0x0:0x4c22c37cb1b7600f!8m2!3d42.775494!4d-84.402911!9m1!1b1
or Yelp @
https://www.yelp.com/writeareview/biz/kizu_22GPI5P7Cqg_8zpAw?return_url=%2Fbiz%2Fkizu_22GPI5P7Cqg_8zpAw
we would surely appreciate it. We will also enter you in a drawing for each review. Thanks Again Tiffany.

Samuel Strother
Service Manger
517-339-6007

MM
Mike M.
Haslett, MI
Chevrolet TrailBlazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Mike said the gentleman who helped him was nice. He gave him a quote one day, and called the next day to change it. He has been using this business for years, and he will continue to use them because they got the job done He said he wishes he would have been given the right quote the first time.
This review was collected via phone interview by Customer Research Inc.
Sam S., Service Manager from A & D Repair responded on 10/17/2017

It was a pleasure to serve you Mike, thank you for your kind words. As a small business we rely primarily on word of mouth to let people know about us. We always appreciate your help getting our name out there and letting people know what we do. If you would be so kind as to leave a review on Facebook @
https://www.facebook.com/pg/aanddrepair/reviews/
or Google @
https://www.google.com/maps/place/A+%26+D+Repair/@42.775494,-84.402911,15z/data=!4m7!3m6!1s0x0:0x4c22c37cb1b7600f!8m2!3d42.775494!4d-84.402911!9m1!1b1
or Yelp @
https://www.yelp.com/writeareview/biz/kizu_22GPI5P7Cqg_8zpAw?return_url=%2Fbiz%2Fkizu_22GPI5P7Cqg_8zpAw
we would surely appreciate it. We will also enter you in a drawing for each review. Thanks Again Mike.

Samuel Strother
Service Manger
517-339-6007

ES
Erik S.
Haslett, MI
Chrysler Town & Country
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2017 Category: Service
Erik said the staff did a great job. He had a very good experience. They did a good job and they worked well with him laying out the options for him.
This review was collected via phone interview by Customer Research Inc.
Sam S., Service Manager from A & D Repair responded on 10/17/2017

It was a pleasure to serve you Erik, thank you for your kind words. As a small business we rely primarily on word of mouth to let people know about us. We always appreciate your help getting our name out there and letting people know what we do. If you would be so kind as to leave a review on Facebook @
https://www.facebook.com/pg/aanddrepair/reviews/
or Google @
https://www.google.com/maps/place/A+%26+D+Repair/@42.775494,-84.402911,15z/data=!4m7!3m6!1s0x0:0x4c22c37cb1b7600f!8m2!3d42.775494!4d-84.402911!9m1!1b1
or Yelp @
https://www.yelp.com/writeareview/biz/kizu_22GPI5P7Cqg_8zpAw?return_url=%2Fbiz%2Fkizu_22GPI5P7Cqg_8zpAw
we would surely appreciate it. We will also enter you in a drawing for each review. Thanks Again Erik.

Samuel Strother
Service Manger
517-339-6007

JS
James S.
Owosso, MI
Ford RV Cutaway
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2017 Category: Service
James said the business was nice. The price was a little high and they were a little unorganized.
This review was collected via phone interview by Customer Research Inc.

MV
Maria V.
East Lansing, MI
Jeep Liberty
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2017 Category: Service
Maria said they do a good job but the cost for the labor was over 50 percent of her bill.
This review was collected via phone interview by Customer Research Inc.

SF
Sam F.
Laingsburg, MI
Ford
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2017 Category: Service
Sam said this business was very helpful. There were a few little things they should of caught, but it was nothing major.
This review was collected via phone interview by Customer Research Inc.

DY
Daniel Y.
Perry, MI
Dodge Ram Wagon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2017 Category: Service
Daniel said his situation was complicated. The staff at this business were awesome throughout the whole process.
This review was collected via phone interview by Customer Research Inc.
Sam S., Service Manager from A & D Repair responded on 05/23/2017

Thank you for your support Daniel. As a small business we rely primarily on word of mouth to let people know about us. We always appreciate your help getting our name out there and letting people know what we do. If you would be so kind as to leave a review on Facebook @
https://www.facebook.com/pg/aanddrepair/reviews/
or Google @
https://www.google.com/maps/place/A+%26+D+Repair/@42.775494,-84.402911,15z/data=!4m7!3m6!1s0x0:0x4c22c37cb1b7600f!8m2!3d42.775494!4d-84.402911!9m1!1b1
or Yelp @
https://www.yelp.com/writeareview/biz/kizu_22GPI5P7Cqg_8zpAw?return_url=%2Fbiz%2Fkizu_22GPI5P7Cqg_8zpAw
we would surely appreciate it. We will also enter you in a drawing for each review. Thanks Again Daniel.

Samuel Strother
Service Manger
517-339-6007

TS
Tom S.
Laingsburg, MI
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2017 Category: Service
Tom said his experience was good but there was a bit of a delay in getting his trailer back.
This review was collected via phone interview by Customer Research Inc.
Sam S., Service Manager from A & D Repair responded on 05/23/2017

Thank you for your support Tom. As a small business we rely primarily on word of mouth to let people know about us. We always appreciate your help getting our name out there and letting people know what we do. If you would be so kind as to leave a review on Facebook @
https://www.facebook.com/pg/aanddrepair/reviews/
or Google @
https://www.google.com/maps/place/A+%26+D+Repair/@42.775494,-84.402911,15z/data=!4m7!3m6!1s0x0:0x4c22c37cb1b7600f!8m2!3d42.775494!4d-84.402911!9m1!1b1
or Yelp @
https://www.yelp.com/writeareview/biz/kizu_22GPI5P7Cqg_8zpAw?return_url=%2Fbiz%2Fkizu_22GPI5P7Cqg_8zpAw
we would surely appreciate it. We will also enter you in a drawing for each review. Thanks Again Tom.

Samuel Strother
Service Manger
517-339-6007

SO
Stewart O.
East Lansing, MI
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2017 Category: Service
Stewart said he needs to return to this business because something is still not right with his vehicle.
This review was collected via phone interview by Customer Research Inc.

MN
Mark N.
Troy, MI
Pontiac Vibe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2017 Category: Service
Mark said it took longer than he expected for this business to complete the service.
This review was collected via phone interview by Customer Research Inc.
Sam S., Service Manager from A & D Repair responded on 04/26/2017

Mark, I'm sorry we did not meet your expectations. I did check and you arived at our facility at 2:00 on a very busy Friday afternoon with no apointment, in the middle of a trip, with an emergency in need of a tire and a wheel. We had you on the road at 3:27 for only $80 after repairing your wheel and replacing your tire. We dropped what we were doing because you had an emergency. I appologize for not setting an expectation for how much time it would take to repair your vehicle. I hope the rest of your trip went well and no one else held you up. ;)
Thank you for choosing A&D Repair. 

Samuel Strother
Service Manger
517-339-6007

CH
Corrin H.
Perry, MI
Ford Taurus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017 Category: Service
Corrin said the business found out what was wrong with his vehicle. They also called him and let him know what the problem was before doing anything on his vehicle.
This review was collected via phone interview by Customer Research Inc.

TE
Tammy E.
Bath, MI
Chevrolet Equinox
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2017
Body Work= A-OK
First time I have used A&D for bodywork. I have used them for mechanical issues in the past. They did a great job, estimate was right on target, communication was wonderful. Would go to them again...hopefully I don't need to for bodywork!!!
Sam S., Service Manager from A & D Repair responded on 04/12/2017

Thank you for your support Tammy. As a small business we rely primarily on word of mouth to let people know about us. We always appreciate your help getting our name out there and letting people know what we do. If you would be so kind as to leave a review on Facebook @
https://www.facebook.com/pg/aanddrepair/reviews/
or Google @
https://www.google.com/maps/place/A+%26+D+Repair/@42.775494,-84.402911,15z/data=!4m7!3m6!1s0x0:0x4c22c37cb1b7600f!8m2!3d42.775494!4d-84.402911!9m1!1b1
or Yelp @
https://www.yelp.com/writeareview/biz/kizu_22GPI5P7Cqg_8zpAw?return_url=%2Fbiz%2Fkizu_22GPI5P7Cqg_8zpAw
we would surely appreciate it. We will also enter you in a drawing for each review. Thanks Again Tammy.

Samuel Strother
Service Manger
517-339-6007

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