Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83
4.8

( 783 Reviews )

98% Would Recommend
Latest Review 27 days ago

Reviews


EC
Emran C.
Michigan
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Emran said they were quick and done in a timely manner. He said they take appointments, which was convenient.
This review was collected via phone interview by Customer Research Inc.

AK
Alija K.
Michigan
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019 Category: Service
Alija said the service was very good and did not take a long time.
This review was collected via phone interview by Customer Research Inc.

SR
Shelley R.
Michigan
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Shelley said they were very truthful. They did not try to sell unneeded work. They let them know what work had to be done now. She was given an estimate of what could be done at another time.
This review was collected via phone interview by Customer Research Inc.

CM
CINDY M.
Ann Arbor, MI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019
Fast and friendly service.
This is my go to place. Prices are fair adn they get you in at your appointment time. I will keep returning.

Verified Customer
Ann Arbor, MI
Acura 3.2TL
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/11/2019
Warranty??
We brought in our car for a ball joint replacement and was told that it would be covered under the warranty for work done a month before regarding the same issue, it wasn't, and not explained well to understand why we had to pay when we were told that it would be covered when we dropped it off.

BH
Brian H.
Dexter, MI
Dodge Omni
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Brian said that they got the work done fast.
This review was collected via phone interview by Customer Research Inc.

CA
Carlos A.
Michigan
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Carlos said his overall experience was good.
This review was collected via phone interview by Customer Research Inc.

KG
KENNA G.
Ann Arbor, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Comprehensive and friendly
I feel confident they will be honest and do necessary repairs with recommended future repairs in mind.

CB
Charles B.
Michigan
Dodge Charger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2019 Category: Service
Charles said the business wanted to charge him a set price and the job only took 20 minutes.
This review was collected via phone interview by Customer Research Inc.

JT
JACK T.
Ann Arbor, MI
Jeep Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2019
Great Service
Thought the service was exceptional and staff friendly. I always use a Group On coupon however now it appears they have a house requirement only 2 coupons per vehicle, (they did honor it for this visit). No where is that written down even and the coupon clearly states " Can repurchase every 180 days". My service needs for oil change is about 1 maybe 2 times a year as we are seniors and don't put on the miles. So I guess I'll get coupons for someone else who honors the coupon statements. To bad I liked this place

AS
Ahmad S.
Michigan
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Ahmad said this business had good and fast service.
This review was collected via phone interview by Customer Research Inc.

MP
Matt P.
Michigan
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Matt said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LZ
LIN Z.
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019
Prepurchase Car Inspection
Made an appointment and did a pre-purchase car inspection at automated automobile. The experience was good and fast. Happy to know that the car was in good condition, which gave me more confidence in buying the used car.

MV
Milton V.
Ypsilanti, MI
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/08/2019 Category: Service
Milton said the business kept his vehicle for three days just to diagnose it and the employees still couldn't find the problem. This was his 2nd visit for the same problem, and they haven't been able to fix it.
This review was collected via phone interview by Customer Research Inc.

DA
Debbie A.
Dexter, MI
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Debbie said the staff did a wonderful job and she was very impressed. The staff was consistent and understanding.
This review was collected via phone interview by Customer Research Inc.

SD
Sarah D.
Michigan
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Sarah said the employees didn't even tell her that she wasn't scheduled for a couple of hours. They took her right in, got her service completed and all was well.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Michigan
Lexus RX 330
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2019 Category: Service
Mike said the business was fine. He just wished they would have given him a list of the mechanical issues that needed attention. The mechanic was knowledgeable and friendly.
This review was collected via phone interview by Customer Research Inc.

DH
Doug H.
Ann Arbor, MI
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Doug said he has received satisfactory service from the staff.
This review was collected via phone interview by Customer Research Inc.

GS
Glen S.
Dexter, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Great Service
Local shop, great service!
The team at Advanced Automotive are exactly what I need. Certified, competent, and easy to work with. Their prices are fairly standard, not as high as dealerships, but more expensive than having your buddy do the work.

After speaking with the owner, I feel confident about his team working on my vehicle. He hires quality people and allows for them to have their weekends and holidays free to spend with their families and friends.

Reasonable rates and friendly customer service along with competent workers is the best possible option.

Thanks Advanced Automotive!
Glen

KS
Karla S.
Ann Arbor, MI
Mitsubishi Eclipse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Karla said that the place was clean, the staff was polite and pleasant. They did what they said they would, and did a great job. She was so impressed with the work, she is taking them donuts and the young apprentice was very hardworking. She couldn't be more thrilled and will be back.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 783 in total