THANK YOU FOR TAKING THE TIME TO GIVE THIS REVIEW.HOWEVER, I WISH YOU WOULD HAVE BEEN JUST A LITTLE MORE HONEST WITH YOUR STATEMENTS. LETS ADDRESS YOUR COMPLAINTS ONE AT A TIME.
1-YOU HAD THE VEHICLE DROPPED OFF FOR A TRANSMISSION CONCERN,WE FOUND THAT YOUR REAR END WAS DAMAGED,THEN WE NOTIFIED YOUR WARRANTY CO. AND WAITED 2 DAYS BEFORE THEY GOT BACK WITH US AND APPROVED YOUR CLAIM.
2 - YOUR WARRANTY CO. SENT THE REAR END FOR YOUR TRUCK,WE HAVE NO CONTROL OVER HOW LONG IT TAKES FOR SOMEONE TO SEND A PART TO US. WE STARTED WORK ON YOUR VEHICLE AS SOON AS WE GOT THE REAR END.
3-THE EMERGENCY BRAKE SHOES AND HARDWEAR KIT ON YOUR OLD REAR END WERE NO GOOD. SHOES WERE WORN OUT AND HARD WEAR WAS RUSTED AND CORRODED SO BADLY THEY FELL APART ON REMOVAL,YOUR WARRANTY CO.WOULD NOT PAY FOR THE EMERGENCY BRAKES BECAUSE IT WAS A NON COVERED ITEM,HOWEVER IF YOU DONT INSTALL THEM AT THE TIME OF INSTALLATION YOU HAVE TO DISSASSEMBLE THE REAR DIFFERENTIAL AGAIN TO INSTALL.
4- PRICE THE 130.00 DOLLARS YOU WERE CHARGED WAS OUR COST NO MARKUP AS WE WERE TRYING TO HELP YOU.
5-IM SORRY WHEN YOU DROPPED IN UN ANNOUNCED 30 MIN. BEFORE WE CLOSED ON A FRIDAY WITH ALL OF OUR LIFTS FULL THAT WE COULD NOT GET THE EMERGENCY BRAKES RE ADJUSTED FOR YOU WHEN YOU DEMANDED.I TOLD YOU I WOULD BE GLAD TO DO IT FOR YOU MONDAY THEN YOU GOT MAD AND STORMED OFF LIKE A CHILD THAT DID NOT GET HIS WAY EXACTLY WHEN HE WANTED IT.WE APRECIATE YOUR INPUT AND WE DONT MIND A BAD REVIEW IF ITS WARRANTED BUT YOUR REVIEW WAS NOT. THANKYOU MICHAEL MCDONALD OWNER.