Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

205 Reviews

100% Would Recommend
99% Business Response
Latest Review 5 days ago

Reviews


MT
MICHAELE T.
Brecksville, OH
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2017
Excellent service
Excellent, skilled service; efficient, clean shop. Superb customer relations.
AL D. from Al's Auto Service Inc responded on 10/19/2017

Thank you for the kind words. We appreciate your business.


MM
Michael M.
Cleveland, OH
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2017 Category: Service
Michael said everything was good. Al is a very nice guy and the facility is run well.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 11/16/2017

Thank you for the kind words. We appreciate your business.


AB
ALAN B.
Brook Park, OH
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2017
honest
thank you
AL D. from Al's Auto Service Inc responded on 10/18/2017

Thank you for the kind words. We appreciate your business.


CH
Chris H.
Berea, OH
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017 Category: Service
Spoke with Cindy. She said she and Chris are long time customers. The business is accommodating with scheduling. The receptionist is always pleasant and helpful. There is never any unneeded work. They provide suggestions for services needed in the future. They always fix what she asks. The repairs are always reliable.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 10/20/2017

Thank you for the kind words. We appreciate your business.


CS
CHARLES S.
Parma, OH
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2017
Auto service
Quality work at a reasonable price. Skill of mechanics.
AL D. from Al's Auto Service Inc responded on 10/13/2017

Thank you for the kind words. We appreciate your business.


BZ
BILL Z.
Parma, OH
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2017
Al's is GREAT!!!
I came across Al's after moving back to Ohio after many years in Houston, Texas. I was SO happy to find a place close to my home that didn't try to find a $700. additional fee when I went in for a routine oil change.
AL D. from Al's Auto Service Inc responded on 10/11/2017

Thank you for the kind words. We appreciate your business.


JP
JIM P.
Parma, OH
Chrysler Voyager
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2017
Work at Al's
Al's is the only place that I would allow to work on my cars. They are the only people that I trust.
AL D. from Al's Auto Service Inc responded on 10/06/2017

Thank you for the kind words. We appreciate your business.


TH
Tony H.
Parma, OH
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2017 Category: Service
Tony said they are good at what do. They are professional and they don't overcharge him.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 10/05/2017

Thank you for the kind words. We appreciate your business.


JA
John A.
Parma, OH
Chevrolet Monte Carlo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2017 Category: Service
John said his vehicle works fine after being serviced by this business.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 10/05/2017

Thank you for the kind words. We appreciate your business.


MP
MR. P.
Broadview Heights, OH
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2017
Quick, great service
I’ve been very pleased with the services Al’s offers. Firestone did some damage to our van, but Al’s fixed it for the long haul.
AL D. from Al's Auto Service Inc responded on 09/26/2017

Thank you for the kind words. We appreciate your business.


RS
ROBERT S.
Brook Park, OH
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2017
Friendly service
Everyone is so nice! I feel like I can trust them with decisions about my car!
AL D. from Al's Auto Service Inc responded on 09/26/2017

Thank you for the kind words. We appreciate your business.


PN
Paul N.
Cleveland, OH
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017 Category: Service
Paul said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 09/23/2017

Thank you for the kind words. We appreciate your business.


EC
Eric C.
Parma, OH
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2017 Category: Service
Eric said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 09/19/2017

Thank you for the kind words. We appreciate your business.


TK
Tina K.
Parma, OH
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2017 Category: Service
Tina said the staff did a phenomenal job. They were informative, and the price was the lowest in the area.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 09/13/2017

Thank you for the kind words. We appreciate your business.


DL
Deanna L.
Newburgh Heights, OH
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Deanna said she is a new customer at this business. They have been good towards her, and she has recommended them to others.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 09/18/2017

Thank you for the kind words. We appreciate your business.


NB
NED B.
Parma, OH
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2017
Tire repair
Fast, friendly service.
AL D. from Al's Auto Service Inc responded on 08/22/2017

Thank you for the kind words. We appreciate your business.


OS
Odir S.
Parma, OH
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2017 Category: Service
Odir said the work was done right at the business and he plans to use them again.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/29/2017

Thank you for your kind words, We appreciate your business!


JK
Joseph K.
Cleveland, OH
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2017 Category: Service
Joseph said they are always helpful. Their prices are fair. All of his questions are answered.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/23/2017

Thank you for the kind words. We appreciate your business.


BB
Betty B.
Parma, OH
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2017 Category: Service
Spoke with Bob. He said there was always room for improvement with the service the business provides.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 09/13/2017

Thank you for your input, We are always striving to make improvements, so we can offer the best service possible.


RN
Richard N.
Parma, OH
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Richard said he is completely happy with the service he got from this business. His vehicle's issue turned out to be less serious than he originally thought, so the cost ended up being half of what he expected. They even provided him with some extra services while they had his vehicle.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/21/2017

Thank you for the kind words. We appreciate your business.