Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

205 Reviews

100% Would Recommend
99% Business Response
Latest Review 5 days ago

Reviews


MF
MS. F.
Parma, OH
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Service—promptness—location
Al’s was most accommodating—did a great job on what was needed to be fixed. They were very prompt in doing the work.. Had to reschedule three times and were very accommodating to my schedule..
AL D. from Al's Auto Service Inc responded on 10/06/2018

Thank you for your kind words, Ms Fedak. We're glad we could finally get you in to work on your vehicle!


ZC
Zack C.
Parma, OH
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Zack said service was good. He was comfortable with his service. The work took longer than he expected.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 10/30/2018

Thank you for your kind words, Zack. We try to work on vehicles in a timely fashion, but sometimes we are at the mercy of suppliers and parts vendors, especially if there are parts of jobs that have to be outsourced. We appreciate our customers' patience!


GD
Greg D.
Parma, OH
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Greg said the mechanics are really good, however the time took longer than he wanted.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 10/11/2018

Thank you for your kind words, Greg! We try to accomodate all our clients in a timely manner - however, some jobs require more time than we can foresee.


KM
KATHY M.
Parma, OH
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
New Customer
Very nice place to get work done!! Knowledgeable about cars! I will recommend to others! thanks for great service!
AL D. from Al's Auto Service Inc responded on 10/03/2018

Thank you for your kind words, Kathy. We hope to see you again!


DF
DON F.
Avon Lake, OH
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Treat like family
Treat you like family-courteous, honest, caring, timely service experts
AL D. from Al's Auto Service Inc responded on 09/24/2018

Thank you for your kind words! We're always happy to help out.


MT
MIKE T.
Parma, OH
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
walk-in oil change
I went to Al's to schedule an oil change for later in the week and they did it right then and there and I was out within 30 minutes! Good timing on my part!
AL D. from Al's Auto Service Inc responded on 09/24/2018

Lucky timing, Mike! We're happy we were able to squeeze you in before the weekend.


CC
CHRIS C.
Parma, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Reliable people
Never a thought just top quality service @ affordable prices ,prompt service . Why would I go any where else .
AL D. from Al's Auto Service Inc responded on 09/21/2018

Thank you for your kind words, Chris, and thank you for your loyalty to our small business!


MS
Mike S.
Broadview Heights, OH
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Mike aid that the place was nice and did very good work.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 09/22/2018

Thank you for your kind words, Mike. We appreciate your business!


KP
Kevin P.
Parma, OH
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Kevin said he has to take the vehicle back because the abs light is still on.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 09/22/2018

As soon as you are able to bring the vehicle in, we will be happy to take a look at it again!


RR
Rob R.
Cleveland, OH
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Rob said that the business is great, very thorough. They are family owned and more one on one.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 09/21/2018

Thank you for your kind words, Rob. We try to treat our customers like they are family!


NS
NANCY S.
Parma, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Great service!
They are trustworthy! I never feel pressured to have any recommended services performed. They provide the information and explain it in terms any person can understand, and never in an aggressive or pushy fashion.
AL D. from Al's Auto Service Inc responded on 09/15/2018

Thank you for your kind words, Nancy! We always try to make the process as simple and as affordable as we can for our clients, while still maintaining the well-being of you and your vehicle.


RR
RICH R.
Cleveland, OH
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
1994 Buick Century
As always, you took great care of us ! Needed a water pump and when I called you weren't sure you could look at it that day (Which was fine with us) Later I received a call that it was ready. Always great service with nice people !
AL D. from Al's Auto Service Inc responded on 09/14/2018

Thank you for your kind words, Rich! We try to accomodate our clients as quickly as we can.


RK
Ricky K.
Cleveland, OH
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Ricky said they did a good job.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 09/13/2018

Thank you for the kind words, Ricky. We appreciate your business!


EH
Edward H.
Parma, OH
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2018 Category: Service
Edward said the experience and the service was good.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 09/07/2018

Thank you for the kind words, Edward. We hope to help you again in the future with your vehicle's needs!


CR
CHARLES R.
Parma, OH
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
knowledge and workmanship
All the people at Als auto are very knowledgeable and professional. They take the time to explain what is wrong with the car. Getting an appointment is quick and easy.
AL D. from Al's Auto Service Inc responded on 09/04/2018

Thank you for your kind words, Charles. We do our best to accomodate our customers and their vehicles!


NG
Nicholas G.
Cleveland, OH
Ford Thunderbird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Nicholas said, this business gives him good service. They are straight forward with him.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/17/2018

Thank you for your kind word, Nicholas. We appreciate your business!


TH
Trevor H.
Cleveland, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Trevor said the business is very helpful. The employees are very knowledgeable and tell him about everything. He finds them to be very honest and fair.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/16/2018

Thank you for your kind words, Trevor. We're glad to service all of your vehicles and their needs!


RC
Robert C.
Westlake, OH
Lincoln Mark VIII
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Robert said they diagnosed the problem. They repaired the vehicle and it is running fine.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/15/2018

Thank you for the kind words, Robert. We're glad we could help you out!


RS
Ricky S.
Cleveland, OH
Lexus GS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Ricky said the facility is great. He has nothing bad to say about them at all and Al will do whatever it takes to make sure everything is ok.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/15/2018

Thank you for the kind words, Ricky. We do our best to help our clients!


JB
John B.
Cleveland, OH
Scion xA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
John said they did the job good and they did it right. Their price was fair.
This review was collected via phone interview by Customer Research Inc.
AL D. from Al's Auto Service Inc responded on 08/15/2018

Thanks for the kind words, John. We appreciate your business!