Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

744 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
98% Would Recommend
Latest Review 4 days ago

Reviews


JO
Jason O.
Minnesota
Chevrolet Caprice
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Jason said that the facility was excellent, Zack was especially great to work with and the staff is very conscientious.
This review was collected via phone interview by Customer Research Inc.

MW
Michael W.
Saint Paul, MN
Chevrolet RV Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Michael said the staff did what he asked and nothing more and got the job done.
This review was collected via phone interview by Customer Research Inc.

DF
David F.
Saint Paul, MN
Ford Fusion
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
David said the staff did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

RR
RICKI R.
Lakeland, MN
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
Oil change and check-up
People are friendly and helpful; I received clarified information about future needs; and my friends marveled that I had a loaner to drive.

DE
Dwight E.
Saint Paul, MN
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Dwight said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CM
Cathy M.
Forest Lake, MN
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Cathy said the business took really good care of her vehicle. They knew exactly what was wrong and explained to her step by step what needed to be done.
This review was collected via phone interview by Customer Research Inc.

MM
MATT M.
Saint Paul, MN
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
Oil leak and coolant leak.
Had an oil leak that they fixed before come back, and noticed a coolant leak too. Oil leak was fixed for free under warranty, and coolant leak fixed for less than expected. Free loaner car for the day, too. Love this place!

GM
Greg M.
Saint Paul, MN
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Greg said every time he brings his vehicle into this business they do a great job. They are informative and let him know what's going on so he can make an informed decision.
This review was collected via phone interview by Customer Research Inc.

JS
Jayson S.
Saint Paul, MN
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Jayson said this facility cost less than the business he normally goes to for repairs, the one that is closer to his home. They were willing to install the parts that he purchased and brought to them.
This review was collected via phone interview by Customer Research Inc.

KM
Kathren M.
Saint Paul, MN
Dodge Caravan
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/16/2018 Category: Service
Kathryn said she is not knowledgeable about vehicles and felt that this business was taking advantage of her. She didn't like not being able to wait for her vehicle when told it would be completed in an hour. The staff insisted she use a loaner car and this made her uncomfortable. She added that she has spent more money at this business in the past year than the previous 14 years, total.
This review was collected via phone interview by Customer Research Inc.
Greg M. from Am - Pm Automotive Repair responded on 06/27/2018

Hi Kathryn, I'm Gregor the shop manager.
 
I talked with Zach the service adviser so I could find out what had happened. The reason for trying to give you a loaner was due to the fact that both county road E. and Scheuneman road are both under construction. So trying to figure out when parts are going to get to us is hard and if everything goes as planned the rear shocks should only be about an hour repair, but with rust & the construction Zach was just trying to make your visit better. 

To address the amount you have spent in a year, I looked back in your history. 1. visit we found the battery was leaking acid and had corroded the left front strut tower, the brake master was leaking brake fluid, there was a moldy smell when the a/c was turned on, the brake fluid power steering transmission fluids are dirty, valve covers are seeping, the tune up had not been done yet and the brake lines are a little rusty, and recommend  the timing belt and water pump due to age. We replaced the battery, repaired the strut tower, brake master with a brake flush, cleaned the a/c evap core, and an oil change. 2. visit was the timing belt, water pump , and both serpentine belts. This was done because the water pump was leaking. Visit 3. just a brake light. visit 4. we fixed the washer pumps for front and rear, and oil pan gasket because leaks. visit 5 . was the rear shock because of a leak. A lot of these repair/ maintenance is due to ware & age on a 2000 dodge caravan with a 3.0 V6. We hope that this helped you understand why you had so much extra extra expense this year. Thank you for understanding.

-Gregor


PL
Philip L.
Saint Paul, MN
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Philip said he liked the service the business provides.
This review was collected via phone interview by Customer Research Inc.

DW
Denise W.
Saint Paul, MN
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Denise said she got an estimate right away at the business. The staff figured out the problem and fixed it right away.
This review was collected via phone interview by Customer Research Inc.

JM
Judy M.
Saint Paul, MN
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Judy said everything went smoothly. They are very nice and professional. If anything goes wrong she will be coming back to them.
This review was collected via phone interview by Customer Research Inc.

CP
Cheryl P.
Saint Paul, MN
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Cheryl said the business was able to honor the quote she was given and the service was good.
This review was collected via phone interview by Customer Research Inc.

JD
James D.
Saint Paul, MN
Mercury
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2018 Category: Service
James said he had a water pump installed awhile back, and it started leaking behind some gaskets in his vehicle. The staff told him it wasn't under warranty anymore because of the time frame, which he wasn't happy about.
This review was collected via phone interview by Customer Research Inc.

AJ
Aaron J.
Minneapolis, MN
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Aaron said the facility was nice and clean. The staff was professional and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

SR
STEVEN R.
Saint Paul, MN
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Longtime customer
My wife has become a customer after witnessing the consistently fair and honest treatment I have received.

KP
Karl P.
Saint Paul, MN
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Karl said this business is a good place. They get the job done and they do it right,
This review was collected via phone interview by Customer Research Inc.

RO
ROD O.
Saint Paul, MN
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
The best
I have been taking my cars to Am/Pm for over 30 years. They are the best. They may not always be the cheapest, but I know they are 100% honest. I have recommended them too many others as well and everyone is happy with them.

RC
Rex C.
Saint Paul, MN
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Rex said the business always has excellent customer service.
This review was collected via phone interview by Customer Research Inc.