Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

288 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


JT
Jan T.
Charleston, SC
Pontiac G6
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Jan said the service was okay. The business was friendly, but there was a misunderstanding with transportation.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 01/18/2018

Thanks for your business. Not sure what you mean by our transportation  had a misunderstanding. I give people rides as far as  Summerville SC? Anyway we appreciate your business
Bob Zobel
owner


TB
Tony B.
South Carolina
Oldsmobile Custom Cruiser
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017 Category: Service
Tony said the staff always do good work, but the price always seems high.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 10/24/2017

Tony we really appreciate your business. Our pricing is based on an industry average. nothing more. We also fixed your daughters brake line (had to be replaced rotted out) at no cost to you. Again thanks for the business.
Bob Zobel Owner


RW
Rachel W.
Charleston, SC
Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2017 Category: Service
Rachel said she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

RL
Richard L.
Charleston, SC
Chevrolet Silverado Classic
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2017 Category: Service
Richard said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/12/2017

Richard thanks for your business.
Bob Zobel owner


RS
Reginald S.
Charleston, SC
Mercedes-Benz S550
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2017 Category: Service
Reginald said the service was good at this business.
This review was collected via phone interview by Customer Research Inc.

EK
Earle K.
Charleston, SC
GMC Sierra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2017 Category: Service
Earle said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 05/15/2017

Thanks for your business
Bob Zobel owner


LM
Linda M.
Charleston, SC
Ford Taurus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2017 Category: Service
Linda said this business is nice and she had same day service, which was great.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 04/28/2017

we always appreciate your business.
Bob Zobel owner


JF
Jack F.
South Carolina
Chevrolet Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2017 Category: Service
Jack said they are good.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 02/21/2017

Jack thanks for your business.
Bob Zobel Owner


RL
Richard L.
Charleston, SC
Chevrolet Silverado Classic
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2017 Category: Service
Spoke with James. He said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 02/01/2017

thanks for the business.
Bob


CD
Carlos D.
Charleston, SC
Nissan Murano
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2016 Category: Service
Carlos said he liked the business because he liked the customer service, but he had an issue with the steering wheel not being fixed properly.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/31/2016

Carlos
You brought  us the hub and we installed them. This repair had nothing to do with your steering wheel. Not sure what you are talking about but if you bring the car back we will be glad to take a look at it.
Bob Zobel
Owner


TD
Tom D.
Hollywood, SC
GMC Caballero
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2016 Category: Service
Tom said he had to wait too long for service at this business.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/15/2016

Tom
Thanks for your business over the years. Some days we are busier than others. Thanks for your understanding
Bob Zobel
owner


CP
Champ P.
South Carolina
GMC Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2016 Category: Service
Champ said Bob does a great job.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 05/16/2016

Champ
What a great name! Thanks for your business. Please tell family and friends.
Bob Zobel
Owner


GH
Greggory H.
Charleston, SC
Ford Escort
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2016 Category: Service
Greggory said every thing went nice and easy. He stated he wishes the communication between him and the employees were better.
This review was collected via phone interview by Customer Research Inc.

TO
Tanya O.
South Carolina
Mercury Mountaineer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2016 Category: Service
Tanya said there was a discrepancy about the time someone arrived to repair her vehicle, but it is the only place she goes. She recommends the business to others all the time.
This review was collected via phone interview by Customer Research Inc.

KB
Keith B.
Charleston, SC
Toyota Tacoma
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2016 Category: Service
Keith said the price went over their original estimate but he was not badly disappointed.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 03/22/2016

Thanks for your business. We strive to do excellent work at a fair price. Please call on us in the future
Bob Zobel
Owner


SC
Steve C.
South Carolina
Cadillac Escalade ESV
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2016 Category: Service
Steve said he would recommend this business for service to other people. They do good work.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 02/15/2016

Thanks for your business. Please feel free to stop by anytime for work on your vehicle.
Bob Zobel
Owner


SB
Sam B.
Charleston, SC
Nissan Titan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2016 Category: Service
Sam said the service is good and quick at this business.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 01/21/2016

Sam Thanks for your business. We strive to be quick and charge a fair price. Let us know if we can help in the future
Bob Zobel owner


BC
Ben C.
South Carolina
Jeep Grand Wagoneer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2016 Category: Service
Ben said this business was really good.
This review was collected via phone interview by Customer Research Inc.

GB
Gale B.
Charleston, SC
Infiniti I30
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2016 Category: Service
Gale said the experience was good.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 01/21/2016

Gale
Thanks for your repeat business. Let us know if we can help in the future.
Bob Zobel owner


MR
Matt R.
Mount Pleasant, SC
Hummer H3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/24/2015 Category: Service
Matt said he has been going to this business for awhile now. On this last visit, they did not fill up the antifreeze and his vehicle completely overheated. He thinks of them as still being a good business.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 12/27/2015

Matt
Not sure what happened here. We have never had any issues in topping off fluids. Please accept my apologies. We strive to do great work at a fair price.
Bob Zobel owner


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