Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

311 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


TO
Tanya O.
South Carolina
Ford Crown Victoria
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Tanya said Bob is the best and he is very helpful. He also goes out of his way for his customer's. He also does great work and she will continue to recommend this facility because of Bob.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/14/2018

Tanya as always thanks for your business and those kind words. Look forward to continuing our business relationship.
Bob


JJ
Jay J.
South Carolina
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Jay said that he thought they were a bit pricey
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/02/2018

Jay as always thanks for your business. My labor rate is lower than repair facilities. The hours we charge are based on a national average. I have not had a rate incresae in over 5 years even though insurance has gone up, taxes are up, hazmat fees are up, solid waste fees are up, electricity is up, license fees are up, accounting fees are upetc. I feel like our rate is very fair.
Bob


KH
Kathy H.
Charleston, SC
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018 Category: Service
Kathy said she had a good experience with the business. However, she said her check engine light was still on and she may take it back to the business.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 10/15/2018

Kathy stop by anytime and we will run the scanner on your car.
Bob


HH
Herbert H.
Charleston, SC
Lincoln Town Car
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
Herbert said the work the staff did was very satisfactory.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018

Herbert
Thanks for your business
Bob


HW
Herbert W.
Charleston, SC
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Herbert said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JT
Jan T.
Charleston, SC
Pontiac G6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Jan said the service was okay. The business was friendly, but there was a misunderstanding with transportation.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 01/18/2018

Thanks for your business. Not sure what you mean by our transportation  had a misunderstanding. I give people rides as far as  Summerville SC? Anyway we appreciate your business
Bob Zobel
owner


TB
Tony B.
South Carolina
Oldsmobile Custom Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017 Category: Service
Tony said the staff always do good work, but the price always seems high.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 10/24/2017

Tony we really appreciate your business. Our pricing is based on an industry average. nothing more. We also fixed your daughters brake line (had to be replaced rotted out) at no cost to you. Again thanks for the business.
Bob Zobel Owner


RW
Rachel W.
Charleston, SC
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2017 Category: Service
Rachel said she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

RL
Richard L.
Charleston, SC
Chevrolet Silverado Classic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2017 Category: Service
Richard said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/12/2017

Richard thanks for your business.
Bob Zobel owner


RS
Reginald S.
Charleston, SC
Mercedes-Benz S550
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2017 Category: Service
Reginald said the service was good at this business.
This review was collected via phone interview by Customer Research Inc.

EK
Earle K.
Charleston, SC
GMC Sierra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2017 Category: Service
Earle said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 05/15/2017

Thanks for your business
Bob Zobel owner


LM
Linda M.
Charleston, SC
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2017 Category: Service
Linda said this business is nice and she had same day service, which was great.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 04/28/2017

we always appreciate your business.
Bob Zobel owner


JF
Jack F.
South Carolina
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2017 Category: Service
Jack said they are good.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 02/21/2017

Jack thanks for your business.
Bob Zobel Owner


RL
Richard L.
Charleston, SC
Chevrolet Silverado Classic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2017 Category: Service
Spoke with James. He said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 02/01/2017

thanks for the business.
Bob


CD
Carlos D.
Charleston, SC
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2016 Category: Service
Carlos said he liked the business because he liked the customer service, but he had an issue with the steering wheel not being fixed properly.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/31/2016

Carlos
You brought  us the hub and we installed them. This repair had nothing to do with your steering wheel. Not sure what you are talking about but if you bring the car back we will be glad to take a look at it.
Bob Zobel
Owner


TD
Tom D.
Hollywood, SC
GMC Caballero
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2016 Category: Service
Tom said he had to wait too long for service at this business.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/15/2016

Tom
Thanks for your business over the years. Some days we are busier than others. Thanks for your understanding
Bob Zobel
owner


CP
Champ P.
South Carolina
GMC Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2016 Category: Service
Champ said Bob does a great job.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 05/16/2016

Champ
What a great name! Thanks for your business. Please tell family and friends.
Bob Zobel
Owner


GH
Greggory H.
Charleston, SC
Ford Escort
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2016 Category: Service
Greggory said every thing went nice and easy. He stated he wishes the communication between him and the employees were better.
This review was collected via phone interview by Customer Research Inc.

TO
Tanya O.
South Carolina
Mercury Mountaineer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2016 Category: Service
Tanya said there was a discrepancy about the time someone arrived to repair her vehicle, but it is the only place she goes. She recommends the business to others all the time.
This review was collected via phone interview by Customer Research Inc.

KB
Keith B.
Charleston, SC
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2016 Category: Service
Keith said the price went over their original estimate but he was not badly disappointed.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 03/22/2016

Thanks for your business. We strive to do excellent work at a fair price. Please call on us in the future
Bob Zobel
Owner