Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(326 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
100% Would Recommend
Latest Review 5 days ago

Reviews


Verified Customer
Farmington, MO
Dodge Journey
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/21/2020
Took longer than needed
For as little tasks completed it took way too long in my opinion. I understand waiting on parts, doing a proper diagnosis and having other vehicles/customers to attend too. But in my experience I have never seen a vehicle in a shop for a minimal amount of work. I also understand being understaffed possibly it may be in good interest to hire more technicians
Brent H. from Auto Centers Service LLC responded on 05/21/2020

I am very sorry your experience was not what you deserved.  We gave your car priority service as a recent purchase from AutoCenters.  Unfortunately, we had to wait several hours for the authorization to do repairs to your car which prevented it from being done in a more timely manner.  We strive to get all customers their vehicles back as quickly as possible.  If this explanation changes your feelings on the score for this survey,  please take the opportunity to rescore us. Thank you!