Reviews
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Greg T.
Eagle Creek, OR
Chrysler Aspen
Verified Customer
Greg said the business did not diagnose the vehicle, and did not fix the problem.
This review was collected via phone interview by Customer Research Inc.
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Dan R.
Oregon City, OR
Toyota Prius
Verified Customer
Dan said that in order to find out what was going on at this business, he had to make a phone call himself. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Chris R. from Auto Shop Northwest responded on 04/05/2015
Hi Dan,
We are very sorry to hear that you had a bad experience at our shop, we care deeply about our customers so we take it very seriously when someone is unhappy with our service. Please call us so that we can understand the problem and make it right for you.
Sincerely,
Chris Ramos, owner
Auto Shop NW
EG
Eulalia G.
Oregon City, OR
Toyota Celica
Verified Customer
Rear Brake Job
I was quoted a price over the phone by Norma including labor and parts. Was charged a different price after they ran my card. Plus I wish I called around black cause turns out I could have gotten a better deal at Les Schwab actually. Kind of disappointed. Really liked this shop :(
Recommended
Chris R. from Auto Shop Northwest responded on 12/19/2016
Hi Eulalia, Thank you for taking the time to speak with me last week. I hope that we cleared up any concerns you had and we look forward to doing business with you in the future! We hope your family has a happy holiday!
Thank you,
Eugene Ramos
KV
Keith V.
Molalla, OR
Ford Pickup
Verified Customer
F-150
Norma was great ! I realize my truck was old and had a lot of miles and was taken in for a fuel pump issue. was told of other issues you would get with an old vehicle it now runs worse than it did before the fuel pump went out .I wish I would of have been told about everything it needed to just keep me on the road as its essentially a work truck and not about all the other little things that I already new were issues. I would recommend to a friend but not sure if this shop would be my first choice
Recommended
MH
Mike H.
Oregon City, OR
Honda Accord
Verified Customer
Mike said he had to wait quite a while for his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Chris R. from Auto Shop Northwest responded on 09/29/2015
Hi Mike,
I wanted to apologize that you had to wait longer than usual for your oil change on your last visit. We were down a tech the day you came in (which is no excuse, we should have communicated that with you) I just want to let you know that your satisfaction is our main concern. Please let us know if there is anything we can do to make it right.
Thank you for your business, we truly appreciate you!
Chris & Eugene Ramos (owners)
GC
Ginny C.
Mulino, OR
Buick Encore
Verified Customer
The professionalism
All the employees take the time to discuss your repairs with you and make recommendations. Work is always done in a very professional way.
Recommended
KP
Keith P.
Tualatin, OR
Ford Focus
Verified Customer
Keith said he appreciates the service provided by this business. He added the service was overall pretty good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Happy Valley, OR
Mercedes-Benz ML350
Verified Customer
Professional, Courteous, Knowledgeable
My longtime mechanic retired so in searching for a new service location, a friend recommended Auto Shop Northwest for my ML350. I requested a specific brand oil and filter in an email and an estimate. I received a prompt reply accommodating my request with the total amount. I called for an appointment and was able to get scheduled within a few days. The office and service staff were very helpful and willing to spend time answering my questions. I was very satisfied with the work done.
Recommended
EC
Eugene C.
Boring, OR
BMW 5 Series
Verified Customer
Eugene said the staff provided good services.
Recommended
This review was collected via phone interview by Customer Research Inc.
Chris R. from Auto Shop Northwest responded on 12/20/2018
Thank you for the review! We strive to make our customers happy and appreciate any feedback that helps us do better. Happy Holidays!
DS
David S.
Happy Valley, OR
Volvo C70
Verified Customer
David said that he had a good experience at the place,
Recommended
This review was collected via phone interview by Customer Research Inc.
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Ryan M.
West Linn, OR
Ford
Verified Customer
Ryan said the business provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Cody F.
Sheridan, OR
Buick Century
Verified Customer
Cody said the employees did well but the price was a little high.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Michael H.
Portland, OR
Chrysler Town & Country
Verified Customer
Spoke with Samantha. She said she would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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John V.
Canby, OR
Chrysler PT Cruiser
Verified Customer
John said the staff were great people to work with. He said there were some issues, and he had to bring his vehicle back to the business a few times.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Mark G.
Oregon City, OR
Ford Pickup
Verified Customer
Mark said he had a marvelous experience and the staff treated him well.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Eric D.
Oregon City, OR
Honda CR-V
Verified Customer
Eric said his vehicle is having the same issue that he originally went in with.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Eric D.
Oregon City, OR
Honda CR-V
Verified Customer
Eric said his vehicle is having the same issue that he originally went in with.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Felix G.
Oregon City, OR
Ford Pickup
Verified Customer
Felix said they missed something. He had to go back for them to fix it, a second time.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Hector M.
Oregon City, OR
Chevrolet Silverado 1500
Verified Customer
Good first visit
Thanks for making me very comfortable and welcome to your place of business. Eugene made our first visit, a very good first impression. Thanks again
Recommended
JD
James D.
Oregon City, OR
GMC Sonoma
Verified Customer
James said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.