Auto Source Service Center

Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87
4.9

( 419 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
99% Would Recommend
Latest Review almost 2 years ago

Reviews


BS
Brandon S.
Wisconsin
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2017 Category: Service
Brandon said the owner of this business called him and told him they would do some alignment work to compensate for the mishap.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2017 Category: Service
Brandon said he had a blow out on one of his tires, so he borrowed 2 tires from a friend. When he went to this business to buy 2 new tires, there was a mix up with the tires. They ended up keeping his friend's tires. He got them back, but he had to ask for them. Also, they were supposed to use the matching rims he provided, but they used the wrong rims.
This review was collected via phone interview by Customer Research Inc.
Tom S., President from Auto Source Service Center responded on 05/25/2017

Because we were dealing with an extra set of rims and tires, our service writer misunderstood the directions from Brandon. We did make it right. We did pick up his truck at his work and delivered it when done at no cost to him. We did apologize to Brandon for the mix up. I did call Brandon when I recieved this and he said he was encouraged by the caller to say some of the things he said. We have straighten everything out and he has an appointment next week for more work.

Tom Schmitzer
President
(920) 849-4443

MS
Melissa S.
Chilton, WI
Chrysler Town
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2016 Category: Service
Melissa said she had the worst experience at this business two times in a row. There was a wiring issue with her vehicle and when they repaired it, the fumes did not go with the wiring at all and they charged her $50.00. Shortly after having her vehicle repaired, she was driving and she got a warning from the police department, which was the same day her fumes had popped off. She spent $180 in addition to the initial repair and they charged her an additional $50.00 to disconnect her wires, which did not resolve the issue at all. She went to a different business who fixed her vehicle for a more reasonable and inexpensive price. She will never return to this business again because of how poorly they treated her.
This review was collected via phone interview by Customer Research Inc.
Tom S., President from Auto Source Service Center responded on 03/31/2016

MELISSA CAME IN ON 3/7 WITHOUT AN APPOINTMENT BECAUSE OF A LIGHT NOT WORKING. WE BROUGHT IT IN THE SHOP, CHECK BULBS AND WIRING. READING A WIRE DIAGRAM, WE LOCATED A BURN FUSE (NOT FUME). WE REPLACED THE FUSE. THE TECHNICIAN DROVE VAN IN TOWN USING THE LIGHTS TO VERIFY FUSE WOULD NOT BURN OUT. IT DID NOT. THE TECH HAD .6 HOUR OF TIME WHICH MELISSA WAS CHARGED $45. THE FUSE WAS .54CENTS. WITH TAX TOTAL WAS $47.82. I EXPLAINED TO HER THAT WE WERE NOT SURE WAS CAUSED THE FUSE TO BURN. SHE SAID SHE UNDERSTOOD.
  ON 3/10 SHE CAME IN SAYING THAT IT DIDN'T WORK AGAIN. I TOLD HER WE NEEDED TO TAKE THE TIME TO DETERMINE WHAT THE CAUSE WAS. SHE UNDERSTOOD. UPON FURTHER TESTING, WE FOUND THE TRAILER LIGHT MODULE IN REAR CAUSING FUSE TO BURN. I GAVE HER A PRICE ON REPLACING IT. SHE SAID A COMPANY IN OSHKOSH HAD PUT THAT IN AND SHE WOULD TRY TO GET WARRANTY. THE TECH HAD .7 HOUR LABOR TESTING IT. LABOR WOULD BE $52.50 PLUS .54CENT FUSE, PLUS TAX. TOTAL INVOICE SHOULD HAVE BEEN $55.70. SHE WAS CHARGED $39.94. i DO NOT KNOW WHAT ELSE I COULD HAVE DONE FOR HER EXCEPT DO EVERYTHING FOR FREE. I FEEL HER COMMENTS ARE NOT JUSTIFIED.