ReScore Reviews™ (2)
I explained to Dan that the same part number was not available at the time of failure. My staff ordered a different brand. Apparently it was a standard size radiator that my tech did not notice or say anything. When Dan came back in after his no charge replacement job, he said it was a smaller radiator. I apoligized and told him I would find the correct size and take care of it at no charge. I do not know what else I could have done. Mistakes happen.Tom Schmitzer
On 3-18-15 customer brought car in for tire rotation and 4 wheel alignment. After spending over 2 hours attempting to get car in correct alignment specs, customer was told and documented on repair order that we adjusted as best as possible, that parts were needed to get car into correct specs. He was only charged for a one hour alignment.
On 05-06-15, customers car was re-checked on alignment machine with customer present, spending close to an hour showing him where the issues were for his car. He said he understood. He was not charged for this service.