Auto Source Service Center

Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

419 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
99% Would Recommend
Latest Review over 1 year ago

Reviews


BS
Brandon S.
Wisconsin
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2017 Category: Service
Brandon said the owner of this business called him and told him they would do some alignment work to compensate for the mishap.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2017 Category: Service
Brandon said he had a blow out on one of his tires, so he borrowed 2 tires from a friend. When he went to this business to buy 2 new tires, there was a mix up with the tires. They ended up keeping his friend's tires. He got them back, but he had to ask for them. Also, they were supposed to use the matching rims he provided, but they used the wrong rims.
This review was collected via phone interview by Customer Research Inc.
Tom S., President from Auto Source Service Center responded on 05/25/2017

Because we were dealing with an extra set of rims and tires, our service writer misunderstood the directions from Brandon. We did make it right. We did pick up his truck at his work and delivered it when done at no cost to him. We did apologize to Brandon for the mix up. I did call Brandon when I recieved this and he said he was encouraged by the caller to say some of the things he said. We have straighten everything out and he has an appointment next week for more work.

Tom Schmitzer
President
(920) 849-4443

AH
Adam H.
Wisconsin
Dodge Stratus
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/21/2015 Category: Service
Adam said he would not recommend this business because they did nothing to resolve his initial dissatisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/21/2015 Category: Service
Adam said this business took his vehicle in for an alignment and they could not align it properly. He was not having issues before he took it in but now he is having issues with his vehicle. He would not recommend them to others because of this experience.
This review was collected via phone interview by Customer Research Inc.
Tom S., President from Auto Source Service Center responded on 05/23/2015

On 3-18-15 customer brought car in for tire rotation and 4 wheel alignment. After spending over 2 hours attempting to get car in correct alignment specs, customer was told and documented on repair order that we adjusted as best as possible, that parts were needed to get car into correct specs. He was only charged for a one hour alignment. 

 On 05-06-15, customers car was re-checked on alignment machine with customer present, spending close to an hour showing him where the issues were for his car. He said he understood. He was not charged for this service.


DE
Dave E.
Chilton, WI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2018 Category: Service
Dave said he had a few things that were not fixed.
This review was collected via phone interview by Customer Research Inc.

BS
Bill S.
Wisconsin
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018 Category: Service
Bill said the service was good and they finished the work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Green Bay, WI
Chrysler 300M
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2018 Category: Service
Tom said this business is good. There was a problem, but it was his fault. The service was rescheduled for the next day. The staff was really nice about it, and he's happy.
This review was collected via phone interview by Customer Research Inc.

RC
Richard C.
New Holstein, WI
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2018 Category: Service
Richard said he has used this business for 20 years, and they have always been good to him.
This review was collected via phone interview by Customer Research Inc.

JH
Janice H.
Chilton, WI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2017 Category: Service
Janice said this business had competitive prices. They were efficient. They got her in when she needed and returned her vehicle fairly quickly.
This review was collected via phone interview by Customer Research Inc.

TW
Troy W.
New Holstein, WI
Ford C-Max Energi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
Troy said he is satisfied with the service the business provided. They were accurate and prompt.
This review was collected via phone interview by Customer Research Inc.

HR
Heather R.
Appleton, WI
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017 Category: Service
Heather said the mechanic picked up her vehicle and changed her oil. She really appreciates the fact that she didn't have to do anything.
This review was collected via phone interview by Customer Research Inc.

AH
Art H.
Chilton, WI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017 Category: Service
Art said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

TK
Theresa K.
Chilton, WI
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017 Category: Service
Theresa said this business was great.
This review was collected via phone interview by Customer Research Inc.

JF
JOE F.
Hilbert, WI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017
oil chaqnge
I have been doing business there for years have always found them to be honest

EL
Ed L.
Chilton, WI
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017 Category: Service
Ed said they do not cheat their customers. They do a very good job and they are honest.
This review was collected via phone interview by Customer Research Inc.

JG
Joe G.
Chilton, WI
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2017 Category: Service
Joe said the business is great. And the business has great customer service. He stated that the staff explained everything very well.
This review was collected via phone interview by Customer Research Inc.

WM
Wayne M.
Hilbert, WI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017 Category: Service
Wayne said the employees were very friendly. His vehicle was repaired right away.
This review was collected via phone interview by Customer Research Inc.

MS
Martha S.
Chilton, WI
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Martha said the employees she dealt with during her visit to this business were very nice and polite.
This review was collected via phone interview by Customer Research Inc.

BB
Bernice B.
Chilton, WI
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Bernice said the business is good.
This review was collected via phone interview by Customer Research Inc.

KN
Kimberly N.
Hilbert, WI
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2017 Category: Service
Kimberly said she liked the staff at this business.
This review was collected via phone interview by Customer Research Inc.

RS
Ryan S.
Chilton, WI
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2017 Category: Service
Ryan said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

RB
Randy B.
Chilton, WI
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017 Category: Service
Randy said he has been going to this business since they first opened and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.