ReScore Reviews™ (2)
Because we were dealing with an extra set of rims and tires, our service writer misunderstood the directions from Brandon. We did make it right. We did pick up his truck at his work and delivered it when done at no cost to him. We did apologize to Brandon for the mix up. I did call Brandon when I recieved this and he said he was encouraged by the caller to say some of the things he said. We have straighten everything out and he has an appointment next week for more work.Tom Schmitzer
On 3-18-15 customer brought car in for tire rotation and 4 wheel alignment. After spending over 2 hours attempting to get car in correct alignment specs, customer was told and documented on repair order that we adjusted as best as possible, that parts were needed to get car into correct specs. He was only charged for a one hour alignment.
On 05-06-15, customers car was re-checked on alignment machine with customer present, spending close to an hour showing him where the issues were for his car. He said he understood. He was not charged for this service.