Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

850 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 14 days ago

Reviews


EC
Ellis C.
Hillsborough, NC
BMW 5 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Ellis said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SN
Shelly N.
Durham, NC
BMW X3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Shelly said the employees were honest. The were wonderful. The provided excellent service. The work was trustworthy. However, she found out some information she would have liked to have known before she paid for her service.
This review was collected via phone interview by Customer Research Inc.

SW
Stan W.
Raleigh, NC
Acura RDX
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2017
Always great service
Robert always gives great service and excellent advice.

ST
Stuwart T.
Raleigh, NC
Subaru Outback
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2016 Category: Service
Stuwart said it went well and he will be using them again.
This review was collected via phone interview by Customer Research Inc.

SW
Stan W.
Raleigh, NC
Honda Element
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2016
Quick accurate and friendly service
Only had to wait a day for an unavailable part, and were told in advance to expect it. Work was very well done and car was left clean. Overall, we are very happy.

MW
Martin W.
Norristown, PA
Audi A4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2016 Category: Service
Martin said this business does good service.
This review was collected via phone interview by Customer Research Inc.

EC
Ellis C.
Hillsborough, NC
BMW 530i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2016 Category: Service
Ellis said he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

CS
Cecelia S.
Raleigh, NC
Infiniti G37
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2016 Category: Service
Cecelia said this business has done a great job. She was not satisfied that she was charged for the second inspection they had done.
This review was collected via phone interview by Customer Research Inc.

PM
Paul M.
Raleigh, NC
Audi S7
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2015
Overall Positive Feedback
Appreciate the great job at a fair price.

MA
Marilyn A.
Raleigh, NC
Audi A6
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2015
740I BMW
They do very good work. They are very good mechanics and the service is delivered in a professional and friendly manner.

JG
Jon G.
Raleigh, NC
BMW 530i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2015 Category: Service
Jon said during the service there was a problem with the brake light sensor sending a new code and he was told of the problem when he picked up the vehicle. He would have liked to have been informed of the code during the service so it could have been resolved then. As a result, he will have to schedule a return visit.
This review was collected via phone interview by Customer Research Inc.

MA
Mary A.
Audi A4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2015
Friendly and great service
Very friendly and great service.. Had my Audi A4 50,000 Mike service done, accommodated my schedule and everyone was very professional and helpful

DB
Don B.
Manson, NC
BMW 740iL
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2015
environment always has a positive aura, which gives the customer a sense of quality!
While having my vehicle serviced, the mechanic noticed my vehicle had a small power steering leak, so I had it repaired here. When driving it home, I experienced some noise while turning the steering wheel and also it seemed to require extra effort to turn it. I called Robert and he suggested driving it a few days and to keep an eye on things or just bring it back immediately and he would replace power steering pump which was under warranty. It appeared to me that it was not getting any better, so after two weeks I took it back and he replaced the pump. Thanks, everything is better. I'm satisfied!

JT
Josh T.
Raleigh, NC
Mercedes-Benz SLK230
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2014 Category: Service
Josh said this was his first time there and he has nothing to compare them to.
This review was collected via phone interview by Customer Research Inc.

MS
Melissa S.
Durham, NC
BMW 530i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2014
nice environment
very quick to help. very reliable.

SR
Saysha R.
Raleigh, NC
Honda Civic
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2014
Overall Experience
Everything worked from scheduling on-line to the service provided!

CD
Calvin D.
Raleigh, NC
BMW 528i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2014 Category: Service
Calvin said this business did an outstanding job. The personnel are courteous and professional.
This review was collected via phone interview by Customer Research Inc.

SM
Sheila M.
Infiniti G35
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2014 Category: Service
Sheila said she took her vehicle to this business to fix her light. She would have liked for them to show her that the light worked before she left. She is not able to press her brake and check the light to see if it works, so she trusts that it does. She has already recommended them to others.
This review was collected via phone interview by Customer Research Inc.

VS
Veronique S.
Raleigh, NC
Honda Accord
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2014
Great Service
Service was great as always. Highly recommend this place. Never take my Honda anywhere else.

Would have given 5 stars but service took 2 days and I don't think it should have taken this long (and it wasn't explained to me why. Maybe something unforeseen happened which would be understandable)

AM
Anna M.
Raleigh, NC
Toyota Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2014 Category: Service
Anna said this facility did a wonderful job. She had to take the vehicle back for an issue, and it got resolved.
This review was collected via phone interview by Customer Research Inc.

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