ReScore Reviews™ (1)
I got to the shop (AutoBahn Automotive) about 8:10am and went inside. The secretary took down all my information and took my keys to someone in the shop. While waiting in the front room i hear my car crank up and is pulled into the shop. (No word or hello or anything from the Robert i had talked to) Notice my trunk is opened and the box containing the performance parts is taken out. I sit in the waiting room thinking that if there is an issue or change with pricing or time that someone would come and speak to me. After 3 hours, Robert comes to the waiting room and says my car is ready. I look at him and say nice to meet you since this is the first time i have spoken to him in person since talking on the phone. I hand him my debit card to pay for the install which was quoted at $350 and he hands me a reciept for $500. WTF??? So i proceed to ask him what the deal is since we had agreed on $350 and he tells me he is not supposed to install performance parts that go around the emmission system (After market Downpipe from turbo has a resonator and not a catalic converter) Ok so you are not supposed to install this part...Then why the H*ll did you not stop when you saw the down pipe and come discuss the matter with me? NOT 1 WORD!!! Then he tells me he will not give me a reciept for the work since he wasn't supposed to do the work anyways. WHAT A SCAM!
So i left as he (Robert rushes off touch since they go at 11:30 sharp..)_and drove my car to the house where i open the trunk to get the stock parts out and what do i find? Everything that was taken off to get the parts i brought in to have installed are in my trunk!!! The heat shields, the brackets, the stock plastic that goes underneith..everything that was supposed to go back on the car. Since it took him till 11:30 i am assuming they figured they needed to go to lunch so not to worry about putting the parts back on the car or discussing the matter at all with me.
I thought going into this shop and reading the reviews that i had found a shop to start doing my normal service work as well as repairs etc. NO WAY IN H#LL will i recommend this place or go back. They screwed me out of $150 and treated me like sh#T. If there was an issue then by all means the owner (Robert ) should have come and talked to me. He knew i was going to be there waiting for the car to get done and could have expressed his concerns about installing parts he is not supposed to install. He knew what the parts were when he took on the job as well as he knew when he took the parts out of the box. He still installed them knowing (FROM WHAT HE SAYS) that he isn't supposed to install them. Any reputable mechanic can look at a down pipe and tell if there is a resonator or catalytic converter installed on it so he doesn't need to use that excuse. He agreed from the start to charge me $350 knowing the job would take 3 hours. Then he screws me by charging my card for $500. Worst shop i have ever been involved with. Take a $40,000 car to him and he treats it like a $500 car.
This is a prime example of how the internet rating agencies arent always right! When we read this we were incredulous, because we knew full well that we did not give bad service to this gentleman. After phoning Daniel and asking why he gave such a bad review, he realized that he had been mistaken about who Sure Critic was calling about. He told us to please have them call him back to correct his review as he thought it was the dealer calling. LOL! After a quick phone call to Sure Critic from Autobahn, we were told they would correct it on their end. Alas, they lied. It just goes to show that those internet ratings are not always what they seem. Sure Critic gets 0 stars from Autobahn Automotive. By the way, Daniel is still a very happy customer and will be coming back for more excellence in service.
This is the first time meeting Ms.Customer. We received this vehicle on a tow truck, and the customer drove the vehicle away from the shop. How is that worse shape? Ms. Customer signed the receipt knowing the check engine light would be on due to the fact that there were engine control unit codes stored in the vehicles computer. We changed the oil in the car upon the customers request. The service was 63 days past due. The engine oil light did come on, which is another obvious symptom of an electrical problem with the vehicle because the oil was brand new. The customer saw the dipstick herself, and could confirm that there was oil in the car. Should the Engine Control Module need replacing, it must be done at the dealer. There was no more we could do. We were trying to help this nice lady out which we did, because now she can actually drive the car instead of transporting it around on a tow truck.
Michael C. in Raleigh, NC on 10/16/2014
I have been a faithful customer of over 20 years now and I have always received excellent service from Robert and his staff. Autobaun Automotive is wonderful :)