We have been in business since 1987 and have maintained a customer satisfaction rating with AAA of over 99 Percent! We have chosen to only service and repair Asian autos and trucks, so we really are a specialist.
If you come into the Northridge Shop you will usually find me (Steve Summers) behind the counter with a smile, or if your
We have been in business since 1987 and have maintained a customer satisfaction rating with AAA of over 99 Percent! We have chosen to only service and repair Asian autos and trucks, so we really are a specialist.
If you come into the Northridge Shop you will usually find me (Steve Summers) behind the counter with a smile, or if your visiting our Woodland Hills shop it will be Tom behind the counter with a smile to greet you. When We started Automotive Instincts we wanted to have a shop that was known for fair prices, honesty, integrity and doing the right thing always, We wanted to treat people like we would want to be treated if we were on the other side of the counter, and its worked, we are known for award winning customer service.
So what makes Automotive Instincts different than other shops or the dealership? Personal attention, cost and experience. When you choose us you will always receive the personal attention that you and your vehicle deserve from you’re mechanic, we believe in earning your business, which will build trust and a long term relationship that will last a lifetime.
AAA Approved “Creme de la Creme” award.
Not only are we among the less than 5% of auto repair shops in Southern California that are AAA approved, but both of our shops have been recognized as being in AAA’s top 50 shops by being awarded the prestigious “Creme de la Creme” award. Members and non-members of AAA can rest assure that AAA Approved auto repair facilities are dependable and efficient.
ASE Blue Shield Certified
There are over 1,000 registered auto-repair facilities in Los Angeles County, but only 10 of those are recognized with the esteem status of Blue Seal of Excellence ASE, and both of our shops have that honor. Our certified and experienced ASE technicians provide (guarantee) the best possible auto repair and service for your vehicle.
We have a 2 year or 24,000 mile warranty (whichever comes first) on all auto repairs. This is double the dealer’s warranty.
We Make it Convenient for You
Our facilities offer a variety of options to make your visit as convenient as possible. We offer free rides to work or home, a comfortable waiting room, a clean restroom and free WiFi. We offer rental cars through Enterprise at discounted rates!
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Verified Customer
Verified CustomerIt’s fantastic to hear that you’ve been with us for over 40 years! That’s a relationship we truly value. Our team strives to provide top-notch service, and it seems like we've hit the mark. It’s like we’re the fine wine of service—getting better with age! We appreciate your continued trust in us and look forward to keeping your wheels in top condition for many more years ahead.
Verified CustomerIt's fantastic to hear that your visit met your expectations and your wallet didn’t need a workout! Here at Automotive Instincts, we pride ourselves on honesty and keeping our customers informed without any sneaky upselling tactics. We're glad our team could clear up the confusion with that 'wet' situation – sounds like it was all just a case of mistaken moisture. If you ever need a second opinion or just want to check in, our doors are always open for a free inspection. We love keeping vehicles in shape and customers safe!
Verified CustomerIt’s fantastic to hear that you’ve been part of the Automotive Instincts family for 28 years! We're honored to have earned your trust and to know that our skilled mechanics have been keeping your cars in top shape. We aim to provide not just repairs, but a sense of peace and security for our customers - kind of like having a safety net, but with more oil and fewer circus acts. Your long-term support really motivates us, and we appreciate you sharing your experience!
We really appreciate your continued support and are glad to hear you’ve had such a positive experience over the years. It sounds like you’ve found your automotive home, and we’re delighted to have you as part of our family. Our goal is to keep things honest and straightforward—no one likes to be sold a story they didn’t ask for. Thanks for sharing your thoughts!
Verified CustomerWe're delighted to hear you appreciate our services! It's fantastic to know that Edwin's straightforward approach and clear explanations are making a positive impact. We believe in only suggesting what’s truly needed—no surprise car repairs lurking around the corner. Your trust in us is hugely valued, and we look forward to keeping your vehicle running smoothly!
Verified CustomerIt's fantastic to hear that you've been part of the Automotive Instincts family for over 15 years! Your loyalty is like that trusty old car that just won't quit—always there when you need it. We’re committed to keeping your experience as smooth as a freshly paved road. Here's to many more years of top-notch service and great times together!
Verified CustomerWe truly appreciate your glowing recommendation. It's fantastic to hear that our agents have been able to assist you patiently and thoroughly. After all, answering questions is kind of our jam! If there’s anything else on your mind or more queries pop up, don’t hesitate to reach out.
Verified CustomerWe appreciate you taking the time to share your experience! It sounds like our waiting area is providing just what you need – a cozy spot to relax while we take care of your car. We’re glad to hear that our team made your visits enjoyable and that everything has gone smoothly with your vehicle. We like to think of ourselves as the friendly pit crew for your rides. Here’s to many more smiles and smooth drives ahead!
Verified CustomerWe appreciate your review and are glad to hear that our team hit the mark with friendly professionalism. We believe in keeping our customers informed—after all, who doesn’t like to know what’s happening in their car’s drama? It’s great to have you as a valued partner in your car’s health. Here’s to many more miles of smooth driving ahead!
Verified CustomerWe're delighted to hear you had a positive experience with us! It sounds like your A/C is now working better than ever—perfect timing for those warm days ahead. We're all about that clean, welcoming vibe and love keeping things efficient and on schedule. If your car ever needs anything else, you know where to find us!
Verified CustomerWe appreciate your feedback! It’s great to hear that our team has been able to assist you effectively. Your satisfaction drives us to keep improving and being your reliable partner in all things automotive. If there's anything else we can do to keep you on the road, just let us know!
Verified CustomerWe appreciate your feedback and are glad to hear you find us to be a reliable and professional choice for your Japanese vehicle service. It's always our aim to provide quality work at fair prices, and we're happy to know that it's made a positive impact on your experience. Thanks for trusting us with your car—we'll keep striving to be the best pit stop in town!
Verified CustomerWe appreciate you taking the time to share your experience with us. Honest service is our motto, and we're glad to see that it comes through in our work. If there's anything else we can do to keep the good vibes rolling, just let us know!
Verified CustomerWe appreciate you taking the time to share your experience! It's great to hear that you found our service to be excellent and fair—no one likes surprise charges, right? We're always here to go that extra mile, even if it means breaking a sweat. Your recommendation means the world to us! Keep on cruising!
