Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

1473 Reviews

100% Would Recommend
Latest Review 21 minutes ago

Reviews


BM
BILL M.
Simi Valley, CA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2014
trustworthy, know what you're doing. reasonable prices
You've been doing great job of servicing my vehicles since 1980. I wouldn't buy a car that you don't work on. I've recommended you to several people & they tell me they are happy also.

LJ
LUKE J.
Los Angeles, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2014
Al, Mike and Steve are really nice guys.
I trust these guys and they are very knowledgeable and prompt with getting my car serviced.

AC
Aron C.
Los Angeles, CA
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2014 Category: Service
Aron said he had an excellent experience with them.
This review was collected via phone interview by Customer Research Inc.

NB
Nikki B.
Los Angeles, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2014 Category: Service
Nikki said they did a great job. She has been a customer for many years. The staff is honest, reliable, wonderful and trustworthy.
This review was collected via phone interview by Customer Research Inc.

PN
PATRICIA N.
Los Angeles, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2014
The repair shop with integrity
If you are looking for a shop that is trustworthy, professional, and affordable, this shop is the one.

SB
STEVEN B.
Los Angeles, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2014
Service done in a very timely manner.
Listened to customer when specific problem was requested to be only work corrected.

JS
JOHN S.
Los Angeles, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2014
Perfect, As Always
Always the best.

ER
EILEEN R.
Los Angeles, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2014
Pleasant Experience as Usual!
Thank you Al and Mike for your perpetually friendly greetings along with patient explanations. As always, service was excellent and prompt!

PT
Pete T.
Los Angeles, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2014 Category: Service
Pete said the business is very informative, went the extra mile, and is very trustworthy.
This review was collected via phone interview by Customer Research Inc.

RS
ROBERTA S.
Los Angeles, CA
Acura RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2014
Go-to place for repairs on Japanese cars
Mike, Al, Steve and all the techs are always great people to diagnose what's wrong with you car and fix it quickly. I've been taking my cars to them for over 10 years with never a problem that can't be diagnosed and fixed at very reasonable cost.

CE
CHRISTIE E.
Los Angeles, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2014
Honest and dependable!
I have come to AI for ten years for vehicle repairs. I love how honest this company is. Al and Mike are just great. They give me great info on my existing cars. I even asked them questions when I was looking at these cars to purchase. I wouldn't go anywhere else. I would love it if they were open on more Saturdays, though. I've also been to the Woodland Hills location and they were great too. What a wonderful business!

NW
NEAL W.
Los Angeles, CA
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2014
Exceptional shop
I've been going to Steve and company for over 20 years...reliable, honest, friendly and extremely professional.

NS
NANCY S.
Los Angeles, CA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2014
Al & Mike take great care of me always!!
Excellent service and honesty

KM
KIM M.
Los Angeles, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2014
These guys really care!
I have always have great service for the many years that I have brought all of my Hondas to Automotive Instincts.

KK
KEVIN K.
Los Angeles, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2014
The Best
Would absolutely recommend. Friendly, trustworthy service that everyone should go to. Just fantastic...

CR
Claudine R.
Los Angeles, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2014 Category: Service
Claudine said she been going to this facility for several years.
This review was collected via phone interview by Customer Research Inc.

BG
BRUCE G.
Los Angeles, CA
Honda Accord Crosstour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2014
Walk in front brake replacement
The did the work quickly and the service
representative was friendly, courteous and up front with the anticipated cost and he automatically gave me the AAA discount.

BL
BETTY L.
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2014
Excellent, reliable service
I have been bringing my cars to Automotive Instincts for close to 20 years. They have great customer service, stand behind their repairs and I am always confidant that my car will perform well after service.

AN
Anne N.
Simi Valley, CA
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2014 Category: Service
Anne said they do good work, they have great hospitality and they are very honest.
This review was collected via phone interview by Customer Research Inc.

HM
Harriet M.
Los Angeles, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2014 Category: Service
Harriet said they are on top of everything and are wonderful. They let her know when things need to be serviced on her vehicle.
This review was collected via phone interview by Customer Research Inc.