Thank you so much for the review, we do appreciate all the feed back we get regardless of the rating. Of course, I'ts very much out of the norm for us to receive anything less than 5 stars on our reviews...OR, at the very least sometimes 4. As I recall, we did discuss the possibility of the catalytic converters, but...it involved us needing to confirm them having to be replaced first. The concern that we both talked about at the time was to do what we could to confirm their eligibility thru your extended warranty company first, before...continuing on with our testing & eventual scheduling. This had also held true for the possible rear differential work we talked about had we determined that it too was necessary. If I'm mistaken in my interpretation of the events...it wouldn't be the first time, but I do pride myself in keeping meticulous notes for all my customers that I'm working with. Especially those having/needing complex repair related issues. As per our last phone conversation, I needed clarification on parts pricing and possible warranty eligibility thru your extended warranty company. If you're not opposed, I'd like to ask that you keep me updated as to whether we are to move forward with anything further at this point. You and your vehicle have always remained a priority in this facility and I believe strongly that we have demonstrated this 3-fold. Thank you in advance for your consideration in re-scoring this review & all the best.
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