Thank you for allowinig us to service that very nice RAV4 of yours just the other day. We appreciate you coming back to us after these many years. We "HOPE" to see you again soon for future work and "HOPE" that it was nothing more than a mistake that when asked if you'd recommend our facility, you responded with NO in the questionaire. Please let me know...
Fax (407) 699-4728
I appreciate any review we receive and your feedback was shared with the entire facility. I do apologize of course for the length of time that the repair took; however, despite our choosing to install a BOSCH brand, high quality alternator...it was confirmed as a defective unit after it had been installed. We did expedite a second unit as soon as we realized the failure and worked diligently to try and get this vehicle repaired "for same day service" despite the set back. The pulley having come off was an unfortunate and honest mistake by veteran technician of over 41 years experience which we took full responsibility for. Bob, I suspect that several factors played into the overall outcome the other day & I can only hope that you appreciate my response to the review. Please keep in mind that the original cause of your alternator failure went un-repaired. The alternator removed from your car was coated in engine oil as a result of a very obvious engine oil leak which went unrepaired despite our recommendation. It is likely that overtime, the GOOD alternator we did install will also fail again due to oil saturation. I do apologize for the inconvenience and I make NO excuses at any time when mistakes are made. I simply make the necessary adjustments, correct what's needed and move forward. I can't help for the set back due to a bad unit out of the box, but I do acknowledge fault for the vehicle's quick return as a result of the pulley. If we are not your repair and service shop of choice, I am saddened for the missed opportunity, but would back our reputation against any shop that you do decide to go with. Thank you again for the chance and for taking the time to review my family owned and operated business.
Fax (407) 699-4728