I am sorry if there was some miscomunication on your last visit. We always charge for tire rotations unless there is a coupon. I know you stated that your usual lube center does not. We keep our prices at a very competative price and can not afford to do too many services for free other than brake, charging and suspention checks. Once again i do apologise.
We are very sorry you are disappointed. The only issue we could find was the leaky water pump, and i thought we made itr clear that it may or may not be the cause of the heating issue, but was a issue that needed to be fixed. You said DOBBS has said the same and told us to go ahead with the fix. All other components tested good at the time. We would be more than happy to look at the heating issue further in the future at no charge. We can only fix or replace what confirms to be faulty at the time. So sorry to have you as a unsatisfied customer.
We are sorry that Mr Six was unsatisfied with our work. It is hard to diagnose a intermitent issue on a vehicle. We have worked on many of Johns vehicles and several times checked them over at no charge. I hope you find the service you need at your new mechanics.