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Baxter's Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(542 Reviews)
100
Write a Review
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Score Details

5 stars
99%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Auto Repair and Auto Electrical Diagnosis for European and Import Vehicles. Specializing in BMW, MINI Cooper, Audi, Volkswagen, Volvo, Lexus, Toyota, Honda, Acura, Mazda, Subaru, Nissan and Infiniti. (Servicing model years 15 years old and newer only.) Auto Repair and Auto Electrical Diagnosis for European and Import Vehicles. Specializing in BMW, MINI Cooper, Audi, Volkswagen, Volvo, Lexus, Toyota, Honda, Acura, Mazda, Subaru, Nissan and Infiniti. (Servicing model years 15 years old and newer only.)

Categories
Auto Repair, Import Auto Repair, European Auto Repair
Contact
(719) 264-6611
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
closed
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
4911 Northpark Dr Colorado Springs, CO 80918
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Baxter's Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(542 Reviews)
Write a Review
Recent Reviews
MN
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Melissa N.
Colorado Springs, CO
MINI Cooper Hardtop
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Great!
This was my first visit since Baxter’s has new owners and I couldn’t be happier with my experience! I have already made another appt. later this morning nth for some needed services on my MINI. It is so hard to find a trustworthy mechanic, I know my car is in good hands for the future!
EP
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Erin P.
Colorado Springs, CO
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
My New Mechanic!!
I got a bid from Baxter’s after receiving what seemed like unrealistic bids from two other companies. Baxter’s bid was so much better it was a no-brainer to use them! The communication for scheduling and pick-up was superior to other companies. They treated me like family. I have a foreign car and it’s not easy to find mechanics to work on it but they were knowledgeable & equipped for a seamless repair. Without question, I will go back for future service. Highly recommend!!
Verified Customer
Colorado Springs, CO
Chevrolet Blazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Honest and Excellent
The owners were helpful, and the mechanic was thorough and knowledgeable. Very accommodating to my schedule and work done well and in a timely manner.
JG
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Jacki G.
Colorado Springs, CO
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Quick Trouble Shoot
First visit since new ownership. Had a great experience. My check engine light came on and Adrian was able to provide me with a recommendation on necessary servicing.
BP
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Bill P.
Colorado Springs, CO
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
First time with new owner
got my 2015 4Runner serviced. I will miss Ed and Patricia, however, the new owners of Baxter Automotive are super! I highly recommend the 'new' Baxter Auto to everyone! You will be very pleased with the service and high standards that are still there!
Manager from Baxter's Automotive responded on 05/29/2025 02:57 PM

Thank you very much for your support, and lovely review! We appreciate it a lot.

TM
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Ted M.
Colorado Springs, CO
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Easy in easy out
I appreciate the time and effort put in to find the problem. The pickup is running very well now!
Manager from Baxter's Automotive responded on 05/29/2025 02:55 PM

Delighted to hear it is running so well! Thank you for your review, and you're more than welcome.

JM
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Joe M.
Colorado Springs, CO
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Exceptional and Comprehensive Service
The service that I receive from Ed, Patricia is consistently exceptional and comprehensive. Ed always ensures that the maintenance he performs is done right the first time. Patricia ensures that all the parts are quality. Little Ben, their dog, is always on hand to greet customers with a friendly smile and warm wag. All of our vehicles have been serviced at Baxters for the past thirteen years and we are grateful for their hospitality and exceptional service. Ed has a gift for being able to fix and repair our cars. Ed, Patricia and Little Ben, you are greatly appreciated.
Patricia B. from Baxter's Automotive responded on 04/28/2025 10:56 AM
Thank You for the exceptional & heartfelt review ! And, many thanks for all the years of kindness, trust, suppport, confidence & loyalty.  You are also greatly appreciated !! Little Ben says thank you for mentioning him too !!! 
Verified Customer
Colorado Springs, CO
Subaru Impreza Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Mechanical Wisdom
A check engine light popped on and I believed the worst. Easily scheduled a time for Ed to look over the vehicle for the problem. He was through and efficient as he found the problem within about an hour. Contacted me about the solutions and helped me understand the short and long term solutions for the vehicle. I appreciate his knowledge, efficiency, dedication to craft and will be back with more of my vehicles.
Patricia B. from Baxter's Automotive responded on 04/23/2025 08:16 AM
Thank You for your kind compliments ! We really appreciate the time you took to write us such a thoughtful & insightful review.  If you can believe it, Ed has been diagnosing cars for 37 years !! And, he still loves a good challenge !!! Thanks for all the trust & confidence you place in Ed each & every visit. 
JG
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Jacki G.
Colorado Springs, CO
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Super!
We are long time customers and Ed and Patricia are truly the gold standard! They have taken care of our cars for a while now - we trust them 1000%.
Patricia B. from Baxter's Automotive responded on 04/16/2025 01:29 PM

Thank You for the Super Review ! Just can't say Thank You enough for always trusting Ed & having such confidence in his diagnostic skills. I'm so glad you found us all those years ago, you're Super too !! Many many thanks !!!

Verified Customer
Colorado Springs, CO
Mercedes-Benz GLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2025
verified customerVerified Customer
10
Very professional and friendly family business!
Each time Patricia and Ed make the entire process smooth and easy. Very friendly and professional family business. The communication is always quick, clear and detailed. They answer all the questions you might have and leave no room for any doubts. You don’t feel rushed and the work on your car is done efficiently and on time. Patricia and Ed explain what was done, show you parts/samples, so you really can trust that the entire repair is not only top notch but also transparent. They don’t push you to do unnecessary work and recommend only what (and when) should be done. Each time I feel comfortable and assured leaving my car in their hands. I’m very happy I found them and I can’t recommend Patricia and Ed highly enough! BTW, don’t forget to meet Ben, their super friendly dog!
Patricia B. from Baxter's Automotive responded on 04/14/2025 07:49 AM
Wow, thank you for the glowing review ! We truly appreciate the time you took to write us such a thoughtful, insightful & thorough review of your experience with us. Your review is 5 stars !!! We're thrilled that we made such an impression and you feel comfortable & assured that your Mercedes is being well cared for.  You have a very well kept & loved Mercedes that we look forward to continuing to keep in such meticulous shape. And, thank you for mentioning Ben, he sure did love to hear his name when I read out loud your review. Many Many Thanks !!!       
Verified Customer
Colorado Springs, CO
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Always a pleasure!
Ed and Patricia are the standard for how customer service should be!
Patricia B. from Baxter's Automotive responded on 04/10/2025 03:40 PM
Love the review ! Thank You !! As always, it's so nice to see you !!! Thanks for always being so good to us !!!! 
JH
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Jennifer & Fred H.
Colorado Springs, CO
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Baxter’s is the beat
I can’t say enough about Patricia and Ed. They genuinely care about their customers and go out of their way to make sure you know what maintenance will need to be done within the next 6m-year. This helps so much with planning for expenses, especially for my young adult daughter.
Patricia B. from Baxter's Automotive responded on 04/10/2025 10:58 AM
Thank You for the very nice review ! As planners ourselves, we do like to provide each & every customer with their upcoming services & repairs in advance. As always, it was nice to see you & thanks for always thinking of us first with it comes to the Nissan !!      
JM
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Joe M.
Colorado Springs, CO
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Awesome Service!!!
Baxter’s always goes above and beyond my expectations for quality work and exceptional service. Ed , Patricia, and Little Ben are a joy to do business with. They are professional, friendly, and attentive to automotive needs. I am grateful for their service and commend them for dedication to providing excellent service. You are appreciated.
Patricia B. from Baxter's Automotive responded on 04/09/2025 08:11 AM

That's what we love to hear, Thank You ! And, Thank You for all your support, trust, confidence & loyalty all these years. Little Ben sure loves to be included in reviews; so, thank you for mentioning him too !!    

WH
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Wendy H.
Colorado Springs, CO
Mercedes-Benz GLC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Outstanding
I was expecting a large bill due to the type of car I have, a German made car, and I was so pleasantly surprised. Had I taken it to Mercedes? It would've been a whole different story. Wonderful staff and very honest. Highly recommend.
Patricia B. from Baxter's Automotive responded on 04/09/2025 07:12 AM
Oustanding Review ! Thank You Wendy, we Love your review !! It's a pleasure to service your well cared for Mercedes. We're happy you are pleased and we'll continue to take excellent care of you & your Mercedes. Many Thanks !!!    
TB
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Tricia B.
Monument, CO
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
The RIGHT Stuff
As always, I can count on Baxter’s Automotive to take excellent care of my Toyota Tacoma. Had my rear brakes serviced and all went smooth. See you next visit.
Patricia B. from Baxter's Automotive responded on 04/03/2025 07:13 AM

We love the title of the review !  Thanks Tricia !!  Always happy to take excellent care of your Tacoma.  

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