Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

3756 Reviews

ReScore Reviews™ (102)

ReScore
Overall Rating 4.6274521/5Overall Rating 4.6274521/5Overall Rating 4.6274521/5Overall Rating 4.6274521/5rating 4.6274521
Original
Overall Rating 2.2156863/5Overall Rating 2.2156863/5rating 2.2156863rating 2.2156863rating 2.2156863
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DH
Darrell H.
Madison, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Herriges Feedback
Spectacular attention to detail, plus washed my car, and shined the tires. Did exactly what I asked, with prompt service and rides to and from work. Wow!
CARY F., Service Manager from Bentley Hyundai responded on 08/11/2019

Hi Darrell,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.
 
Thanks Again,
 
Cary


GE
Gena E.
Harvest, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Great Customer Service
Thank you, Chris Erickson, for providing excellent customer service once again!
CARY F., Service Manager from Bentley Hyundai responded on 08/11/2019

Hi Gena,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,
 “We Make It Happen”.
 
Thanks Again,
 
Cary


JM
Justino M.
Huntsville, AL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Service and location
Excellent!
CARY F., Service Manager from Bentley Hyundai responded on 08/09/2019

Hi Justino,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


RS
Richard S.
Huntsville, AL
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Excellent service, Chris!!
Chris and your team took great care of our Azera. Not only was the oil change and fluids check done within an hour, he even arranged for the car to be washed and vacuumed. Nice!
Thanks, as always!!
CARY F., Service Manager from Bentley Hyundai responded on 08/09/2019

Hi Richard,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


Verified Customer
Toney, AL
2013 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/09/2019 Category: Service
Service Advisors need Improvement
Service Advisors need to own their customers by showing a little more interest in them and not just wave them off to someone else who in turn refers them back to the Service Advisor, which is just a waste of time not to mention very frustrating.
CARY F., Service Manager from Bentley Hyundai responded on 08/09/2019

Hi Jenny,

We apologize that we didn’t meet or exceed your expectations.  Thank you for taking your time to let us know. Hopefully you will give us another opportunity to earn your business.

Cary

 

 


SS
Susan S.
Meridianville, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Wonderful dealership
The team is so friendly and efficient. I trust them to treat me and my car properly. I appreciate that in a company.
CARY F., Service Manager from Bentley Hyundai responded on 08/09/2019

Hi Susan,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


Verified Customer
Florence, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Professional service to customers
Professional service in a timely manner
CARY F., Service Manager from Bentley Hyundai responded on 08/09/2019

Hi,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

 


RB
Roger B.
Huntsville, AL
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
great Service, Again
Great service, on schedule, identified all issues to be maintained, skilled service techs and Ms Stephanie Bingham was especially helpful and provided excellent care to me... Bentley Hyundai really cares about their customers.
CARY F., Service Manager from Bentley Hyundai responded on 08/09/2019

Hi Roger,

Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval.

Thanks Again,

Cary


TB
Thomas B.
Harvest, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Great Service
I went in to have a small dent removed, I was in and out within a couple of hours. I always have receive the best service each and every time I go.
CARY F., Service Manager from Bentley Hyundai responded on 08/08/2019

Hi Thomas,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


DC
Debi C.
Fayetteville, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Satisfied customer
Always happy with the friendly and professional service
CARY F., Service Manager from Bentley Hyundai responded on 08/08/2019

Hi Debi,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


Verified Customer
Owens Cross Roads, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Great customer service! Knowledgeable Staff.
I have purchased three cars from Bentley Hyundai. Danny is a great sales rep who isn't pushy at all. He takes his time & listens to you. The service staff is terrific. Lori and Stephanie always take care of my needs. Hyundai is a very safe & reliable vehicle that has many of the bells and whistles that other manufacturers only offer on their most expensive vehicles.
CARY F., Service Manager from Bentley Hyundai responded on 08/06/2019

Hi,

Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval.

Thanks Again,

Cary


Verified Customer
Huntsville, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2019 Category: Service
Great service
Great service
CARY F., Service Manager from Bentley Hyundai responded on 08/06/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary

 


SL
Sara L.
Huntsville, AL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Good atmosphere
Nathan Sockwell was the agent helping me at the time of my visit and he was was very professional and kind to work with.
Sara Little
CARY F., Service Manager from Bentley Hyundai responded on 08/05/2019

Hi Sara,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


CS
C S.
Madison, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2019 Category: Service
Tired of answering surveys and questionnaires - why don't you pay me to waste my time on this?
I don't want to write reviews every time I get service. Why don't you STOP these silly surveys?
CARY F., Service Manager from Bentley Hyundai responded on 08/05/2019

Hi CG,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


RW
Ronald W.
Madison, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019 Category: Service
Service Department
Great job in getting what I needed, always friendly
CARY F., Service Manager from Bentley Hyundai responded on 08/04/2019

Hi Ronald,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,
 “We Make It Happen”.
 
Thanks Again,
 
Cary
 


WC
William C.
Warrior, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019 Category: Service
Efficiency of staff; clean, bright facilities, amenities in waiting area
Great as usual.
CARY F., Service Manager from Bentley Hyundai responded on 08/04/2019

Hi William,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.
 
Thanks Again,
 
Cary


TG
Terrence G.
Madison, AL
2008 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Excellent Service
Excellent Service!
CARY F., Service Manager from Bentley Hyundai responded on 08/03/2019

Hi Terrence,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,
 “We Make It Happen”.
 
Thanks Again,
 
Cary


KH
Kadarius H.
Linden, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Great staff
Everyone is willing to work with anyone as much as possible to meet the needs of the customer..
CARY F., Service Manager from Bentley Hyundai responded on 08/03/2019

Hi Kadarius,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.
 
Thanks Again,
 
Cary
 


JH
Joe H.
Madison, AL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Alway good
Never a problem
CARY F., Service Manager from Bentley Hyundai responded on 08/03/2019

Hi Joe,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.
 
Thanks Again,
 
Cary
 


RW
Robert W.
Huntsville, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Great service as always
Great service
CARY F., Service Manager from Bentley Hyundai responded on 08/03/2019

Hi Robert,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,
 “We Make It Happen”.
 
Thanks Again,
 
Cary