Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

3768 Reviews

ReScore Reviews™ (103)

ReScore
Overall Rating 4.6213613/5Overall Rating 4.6213613/5Overall Rating 4.6213613/5Overall Rating 4.6213613/5rating 4.6213613
Original
Overall Rating 2.2156863/5Overall Rating 2.2156863/5rating 2.2156863rating 2.2156863rating 2.2156863
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Brownsboro, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2019 Category: Service
Completed service recalls well
Had three service recalls. I do my own oil changes but they offered a free one with the recall fixes. Nice perk!
CARY F., Service Manager from Bentley Hyundai responded on 08/20/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


Verified Customer
New Market, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2019 Category: Service
Convenient
Impressive short wait time
CARY F., Service Manager from Bentley Hyundai responded on 08/19/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary

 


RF
Rex F.
Gurley, AL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2019 Category: Service
Better than exspected
Everything was great
CARY F., Service Manager from Bentley Hyundai responded on 08/16/2019

Hi Rex,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


Verified Customer
Huntsville, AL
2013 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2019 Category: Service
Oil change & tire rotation
oil change and tire rotation service visit. Only comment is that it took a bit longer than I had expected. Other than that Bentley has a comfortable customer lounge with ample beverage & snack choices. Seating is comfortable and TV is available if interested.
CARY F., Service Manager from Bentley Hyundai responded on 08/12/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


Verified Customer
Huntsville, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2019 Category: Service
Great service
Great service
CARY F., Service Manager from Bentley Hyundai responded on 08/06/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary

 


CS
C S.
Madison, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2019 Category: Service
Tired of answering surveys and questionnaires - why don't you pay me to waste my time on this?
I don't want to write reviews every time I get service. Why don't you STOP these silly surveys?
CARY F., Service Manager from Bentley Hyundai responded on 08/05/2019

Hi CG,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


RR
Richard R.
Scottsboro, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2019 Category: Service
Will buy again
Bentley and Hyundai have been really good to my husband and I. We have now owned 3 Hyundai’s and looking to buy our 4th.

Service had been really good to us. Laurie and Chris in service are very helpful. Justin Collins did and excellent job in helping us with our purchase. I would recommend him to anyone buying.
CARY F., Service Manager from Bentley Hyundai responded on 07/31/2019

Hi Richard,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


Verified Customer
Huntsville, AL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2019 Category: Service
Great cost, good service & location
Oil change cost is primary reason that I use dealership...
CARY F., Service Manager from Bentley Hyundai responded on 07/29/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


Verified Customer
Madison, AL
2015 Hyundai Equus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2019 Category: Service
Great Service
Car went in for an oil change but they noticed that the control arms were bad. It took a while for the parts to come in but the service advisor kept me informed of the status weekly. They provided a loaner vehicle also.
CARY F., Service Manager from Bentley Hyundai responded on 07/22/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


Verified Customer
Huntsville, AL
2012 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2019 Category: Service
Good service!!
Friendly, helpful and considerate.
Lori is an excellent employee.
CARY F., Service Manager from Bentley Hyundai responded on 07/22/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


Verified Customer
Cookeville, TN
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2019 Category: Service
First Time at this service department
A couple of small glitches, but overall a good experience.
CARY F., Service Manager from Bentley Hyundai responded on 07/17/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


RS
Roger S.
Hartselle, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2019 Category: Service
Rushed
Roger S
CARY F., Service Manager from Bentley Hyundai responded on 07/13/2019

Hi Roger,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


CS
Carolyn S.
Huntsville, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2019 Category: Service
It get the job done
Good
CARY F., Service Manager from Bentley Hyundai responded on 07/13/2019

Hi Carolyn,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


PR
Paul R.
Decatur, AL
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2019 Category: Service
Oil change and tire Rotation
Not
CARY F., Service Manager from Bentley Hyundai responded on 07/02/2019

Hi Paul,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary

 

 


JE
John E.
Owens Cross Roads, AL
2015 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2019 Category: Service
Quick and easy
👍
CARY F., Service Manager from Bentley Hyundai responded on 06/14/2019

Hi John,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary

 


Verified Customer
Madison, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
Knowledge of personnel
Good service at a high price.
CARY F., Service Manager from Bentley Hyundai responded on 06/11/2019

Hi,

Thank you for allowing us the opportunity to earn your business. We appreciate your time and loyalty. Enjoy your Hyundai and we’ll see you for your next service.

Thanks Again,

Cary


Verified Customer
Huntsville, AL
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2019 Category: Service
Good sevice
Great service
CARY F., Service Manager from Bentley Hyundai responded on 05/28/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary

 


Verified Customer
Madison, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2019 Category: Service
Timely service
Service was easily scheduled and completed in a timely manner
CARY F., Service Manager from Bentley Hyundai responded on 05/13/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary

 


Verified Customer
Huntsville, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2019 Category: Service
Great service, poor quality car
Although I received great service at this specific location, it's hard for me to recommend buying a Hyundai to anyone if the paint is chipping on a 2 year old car. I'm hoping that after taking my car 20 miles to get an estimate on a paint job and this dealership sending a request to Hyundai for assistance, that they will pay for the cost of a paint job in full. Otherwise, I will not buy or recommend a Hyundai again.
CARY F., Service Manager from Bentley Hyundai responded on 05/07/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!
 
Cary


AS
Angela S.
Huntsville, AL
2015 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019 Category: Service
Great service
Service was fast ,very comfortable waiting area. All associate were extremely helpful.
CARY F., Service Manager from Bentley Hyundai responded on 05/03/2019

Hi Angela,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary