Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

3763 Reviews

ReScore Reviews™ (103)

ReScore
Overall Rating 4.6213613/5Overall Rating 4.6213613/5Overall Rating 4.6213613/5Overall Rating 4.6213613/5rating 4.6213613
Original
Overall Rating 2.2156863/5Overall Rating 2.2156863/5rating 2.2156863rating 2.2156863rating 2.2156863
96% Would Recommend
100% Business Response
Latest Review 8 minutes ago

Reviews


JJ
Johnnie J.
Athens, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Excellent Service
I always get excellent service at Bentley Hyundai!
CARY F., Service Manager from Bentley Hyundai responded on 08/01/2019

Hi Johnnie,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


Verified Customer
Huntsville, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Customer service
Service Rep was friendly, courteous, and knowledgeable. I visited with sales person while I waited on oil change. Employees are too-notch!
CARY F., Service Manager from Bentley Hyundai responded on 07/31/2019

Hi,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


RR
Richard R.
Scottsboro, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2019 Category: Service
Will buy again
Bentley and Hyundai have been really good to my husband and I. We have now owned 3 Hyundai’s and looking to buy our 4th.

Service had been really good to us. Laurie and Chris in service are very helpful. Justin Collins did and excellent job in helping us with our purchase. I would recommend him to anyone buying.
CARY F., Service Manager from Bentley Hyundai responded on 07/31/2019

Hi Richard,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


DF
Donna F.
Huntsville, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Customer
Friendliness and professionalism of employees.
CARY F., Service Manager from Bentley Hyundai responded on 07/31/2019

Hi Donna,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


MF
Melinda F.
Eva, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Excellent Customer Service
Lori always takes great care of me as well as the rest of the great service team.
CARY F., Service Manager from Bentley Hyundai responded on 07/31/2019

Hi Melinda,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


DP
Don P.
Madison, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Recovery from Disaster
On Friday, July 26, front axles(rebuilt) were installed. Vehicle made it o University and Parkway when driver's side axle self-destructed. Stephanie arranged for a tow truck. Vehicle was repaiered on Monday, July 29. Thank goodness for Stephanie.
CARY F., Service Manager from Bentley Hyundai responded on 07/30/2019

Hi Don,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

 


CP
Cheryl P.
Huntsville, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Love Hyundai Sonatas
Love Hyundai Sonatas, they have a great ride and are reliable. The service visit was great. They thought it would take about 1 hour, which it did. They did not try to sell me anything extra. The staff was very friendly and professional.
CARY F., Service Manager from Bentley Hyundai responded on 07/30/2019

Hi Cheryl,

Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval.

Thanks Again,

Cary


Verified Customer
Huntsville, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Very
Very prompt service
CARY F., Service Manager from Bentley Hyundai responded on 07/30/2019

Hi Valmon,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We’ll see you for your next service.

Thanks Again,

Cary


MV
Melanie V.
Huntsville, AL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Service
Chris was terrific to work with.
CARY F., Service Manager from Bentley Hyundai responded on 07/30/2019

Hi Melanie,

Thank you for allowing us the opportunity to earn your business. We appreciate your time and loyalty. Enjoy your Hyundai and we’ll see you for your next service.

Thanks Again,

Cary

 


DW
Dianne W.
Hartselle, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Great customer service
Always feel well taken care of at Bentley. Lori is our advisor and does a great job.
CARY F., Service Manager from Bentley Hyundai responded on 07/30/2019

Hi Dianne,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


BD
Bethany D.
Decherd, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Oil change
Fast and friendly service
CARY F., Service Manager from Bentley Hyundai responded on 07/30/2019

Hi Bethany,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


RR
Ronald R.
Huntsville, AL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Awesome, fast service
The entire service team at Bentley was so helpful and friendly. I was very impressed with the speed at which they completed my service.
CARY F., Service Manager from Bentley Hyundai responded on 07/30/2019

Hi Richard,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


Verified Customer
Taft, TN
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
No fuss. Just great service.
We have found this dealership to be trustworthy, efficient, and very customer-oriented.
CARY F., Service Manager from Bentley Hyundai responded on 07/30/2019

Hi,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

 


JK
Joan K.
Fayetteville, TN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
People and results
Thanks for the mobile trips during the service.
CARY F., Service Manager from Bentley Hyundai responded on 07/30/2019

Hi Joan,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


AS
Alexander S.
Huntsville, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
New Vehicle Maintenance at Bentley Hyundai
Went to get my first oil change in my new Elantra (GREAT CAR, by the way - and the buying experience was soooo easy - zero pressure).

Online appointment process painless; met in the drop-off lane; all done and out in 40 minutes.

Super polite and friendly, totally professional; and again - no pressure for unneeded or unwanted items.

I highly recommend Bentley Hyundai for a new car or for maintenance.
CARY F., Service Manager from Bentley Hyundai responded on 07/29/2019

Hi Alexander,

Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval.

Thanks Again,

Cary


Verified Customer
Huntsville, AL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2019 Category: Service
Great cost, good service & location
Oil change cost is primary reason that I use dealership...
CARY F., Service Manager from Bentley Hyundai responded on 07/29/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary


Verified Customer
Owens Cross Roads, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019 Category: Service
Fixed the problem
Transmission was hitchy, Bentley fixed the problem, and now the car is running great.
CARY F., Service Manager from Bentley Hyundai responded on 07/29/2019

Hi,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

 


DR
Dianna R.
Madison, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Good experience
My service appointment was executed right on time and in a timely and respectful manner. The only reason I may or may not go here for my next service is due to pricing only. My service advisor was very professional and very helpful.
CARY F., Service Manager from Bentley Hyundai responded on 07/27/2019

Hi Dianna,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We’ll see you for your next service and please let us know at the time of write up about any pricing issues you may have. We will be glad to discuss with you.
 
Thanks Again,
 
Cary


RL
Reginald L.
Meridianville, AL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Greatest dealership in Huntsville
Hyundai has taken the market by storm and my family and I really love it and the awesome customer service that Bentley Hyundai gives! Thanks.
CARY F., Service Manager from Bentley Hyundai responded on 07/27/2019

Hi Reginald,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.
 
Thanks Again,
 
Cary


Verified Customer
Huntsville, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2019 Category: Service
Timely service
Service was finished by the time I requested. Really happy that they didn’t change my seat setting! However- my car reeked of foul oder when I sat back inside..
CARY F., Service Manager from Bentley Hyundai responded on 07/27/2019

Hi,

We apologize that we didn’t meet or exceed your expectations.  Thank you for taking your time to let us know. Hopefully you will give us another opportunity to earn your business.

Cary