Bentley Hyundai

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Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

3869 Reviews

5 star
85%
4 star
8%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (106)

ReScore
Overall Rating 4.6132085/5Overall Rating 4.6132085/5Overall Rating 4.6132085/5Overall Rating 4.6132085/5rating 4.6132085
Original
Overall Rating 2.2075479/5Overall Rating 2.2075479/5rating 2.2075479rating 2.2075479rating 2.2075479
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

HD
Hannah D.
New Market, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Oil change
In and out fast
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/14/2019

Hi Hannah,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We’ll see you for your next service.
 
Thanks Again,
 
Cary
 

LM
Latressa M.
Huntsville, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Always a great experience!
Stephanie great! Very sweet and patient!
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/14/2019

Hi Latressa,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,
 “We Make It Happen”.
 
Thanks Again,
 
Cary

JB
Janet B.
Meridianville, AL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Great service
I’m happy they’re open on Saturday and it’s a quick in and out!
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/13/2019

Hi Janet,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

TB
Thomas B.
Harvest, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Great customer service
Went and got my oil change and tire rotation everything went perfect like always. I was in and out in under an hour.
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/13/2019

Hi Thomas,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

 

RS
Richard S.
Huntsville, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
The people
Thanks again!
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/13/2019

Hi Richard,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

 

JR
James R.
Huntsville, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
First Service
The employees are very courteous and kind.
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/13/2019

Hi James,

Thank you for visiting Bentley Hyundai for your service. We appreciate your business and value your time. We’ll see you for your next service.

Thanks Again,

Cary

Verified Customer
Huntsville, AL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Great service
Knowledgeable people, expert service
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/13/2019

Hi,

Thank you for allowing us the opportunity to earn your business. We appreciate your time and loyalty. Enjoy your Hyundai and we’ll see you for your next service.

Thanks Again,

Cary

 

EK
Elizabeth K.
Huntsville, AL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Friendly Customer Service
I am always so impressed and pleased with the friendly customer service I receive everytime I bring my car in for servicing.
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/13/2019

Hi Elizabeth,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

KA
Kathryn A.
Meridianville, AL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Thank you!
The problem with my car was fixed very fast.
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/13/2019

Hi Kathryn,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

JE
John E.
Meridianville, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Service
The service and courtesy was very good. The customer service representative was very good at his job.
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/12/2019

Hi John,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

KM
Keith M.
Huntsville, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
The customer service in EVER department and I mean EVER department is wonderful and inviting.
My daughter bought a vehicle,then my husband and I and now my eldest daughter is in the process of buying a vehicle.
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/12/2019

Hi Keith,

Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval.

Thanks Again,

Cary

 

KY
Kathy Y.
Harvest, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Always friendly, prompt and professional
They are professional, prompt and friendly
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/11/2019

Hi Kathy,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

MB
Megan B.
Huntsville, AL
2019 Hyundai Veloster N
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/11/2019 Category: Service
Takes Too Long
It takes far to long for them to take care of services. They had my car for 4 hours for an oil change and tire rotation.
CARY F., Service Manager from Bentley Hyundai responded on 09/11/2019

Hi Megan,

We have been trying to call you to talk you about your other survey you sent.  We apologize that we didn’t meet or exceed your expectations.  Thank you for taking your time to let us know. Hopefully you will give us another opportunity to earn your business.

Cary

 

 

 

Verified Customer
Huntsville, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2019 Category: Service
Great for a dealership
Decent pricing for a dealership service staff is friendly.
CARY F., Service Manager from Bentley Hyundai responded on 09/11/2019

Hi Kimberly,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary

 

TB
Tiffany B.
Gurley, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Quick and Easy !
I use my Hyundai as a commuter car and service regularly - seems like I am at Bentley every other month. From the guys that greets you outside to the service people at desk: the attitudes and sense of urgency is always a 5 star. On every visit, I get an oil change, and tires rotated quickly with no wasted time!
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/10/2019

Hi Tiffany,

Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval.

Thanks Again,

Cary

JB
Jimmy B.
Madison, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2019 Category: Service
Communication was great.
They didn’t try to up sell me (which is a good thing) they simply told me what was wrong and fixed it. Which, in turn I will have no problem going back if something else needs to be fixed or I need a new car. Great work!
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/10/2019

Hi Jimmy,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

Cary

 

SH
Susan H.
Huntsville, AL
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
My 100,000 mile service and oil change on my 2005 Tuscon
Everyone is always very nice and efficient. I never have a problem with being pressured into any service or parts. I think they do a great job on my Tuscon. Thanks and I'll be back for my next service time.
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/09/2019

Hi Susan,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

SC
Shannon C.
Huntsville, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Great service!
Always have a great experience with Bentley Hyundai! They are timely with the car service, clear, concise, and always have my vehicle in wonderful shape after the appointment. I am very happy with the service provided!
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/09/2019

Hi Shannon,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

 

DT
David T.
Owens Cross Roads, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
Recent Service
Nathan and team do a fantastic job. Thanks for the quick and efficient service.
Recommended
CARY F., Service Manager from Bentley Hyundai responded on 09/09/2019

Hi David,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

 

Verified Customer
Huntsville, AL
2019 Hyundai Veloster N
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/07/2019 Category: Service
Lack Luster service
They need better communication and more employees to relieve the pressure of volume.
CARY F., Service Manager from Bentley Hyundai responded on 09/08/2019

Hi Megan,

We apologize that we didn’t meet or exceed your expectations.  Thank you for taking your time to let us know. Hopefully you will give us another opportunity to earn your business.

Cary