Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

3869 Reviews

ReScore Reviews™ (106)

ReScore
Overall Rating 4.6132085/5Overall Rating 4.6132085/5Overall Rating 4.6132085/5Overall Rating 4.6132085/5rating 4.6132085
Original
Overall Rating 2.2075479/5Overall Rating 2.2075479/5rating 2.2075479rating 2.2075479rating 2.2075479
96% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


JS
Justin S.
Toney, AL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Polite staff
Nathan was very polite and quickly had us in and out for service.
CARY F., Service Manager from Bentley Hyundai responded on 09/03/2019

Hi Justin,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

 


ED
Earline D.
Huntsville, AL
2007 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Great Service
My Service Advisor Ms Bingham, always direct me to the right , person or people to help me with the problem I am having with my car. my car has been well taken care over the years since I have been with your company.
CARY F., Service Manager from Bentley Hyundai responded on 09/03/2019

Hi Earline,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


SV
Stacey V.
Union Grove, AL
2015 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/02/2019 Category: Service
Very Slow, missed issues
Went in for a recall and they missed other things with the car. It took them nearly 3 hours to do the recall...which was a computer update. I'm not really impressed with this location.
CARY F., Service Manager from Bentley Hyundai responded on 09/03/2019

Hi Stacey,

We apologize that we didn’t meet or exceed your expectations.  Thank you for taking your time to let us know. Hopefully you will give us another opportunity to earn your business.

Cary


ST
Stephen T.
Madison, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Good Communication, Friendly Service
I appreciate the team working hard to make sure I have as little inconvenience as possible. It was a three day ordeal, but I don't attribute that to the dealership.
CARY F., Service Manager from Bentley Hyundai responded on 09/03/2019

Hi Stephen,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

 


RT
Ramiro T.
Toney, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
My service
As it has been for the last 8 years Bentley Hyundai has been the best in service which is why we changed from Toyota to Hyundais.
CARY F., Service Manager from Bentley Hyundai responded on 08/31/2019

Hi Ramiro,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.
 
Thanks Again,
 
Cary


BC
Beverly C.
Huntsville, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
The people!
Their customer service is the best!
CARY F., Service Manager from Bentley Hyundai responded on 08/31/2019

Hi Beverly,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.
 
Thanks Again,
 
Cary


TB
Thomas B.
Harvest, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019 Category: Service
Great Service
I feel like a broken record, but I always get GREAT Customer Service each and every time I go for Maintenance for my 2018 Sonata. They get me in and out as quickly as possible. They are great about telling me about the recommended services my car needs , which is what I like since I'm on the road so much.
CARY F., Service Manager from Bentley Hyundai responded on 08/31/2019

Hi Thomas,

Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval.
 
Thanks Again,
 
Cary


Verified Customer
Huntsville, AL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Great service
Great, quick, friendly auto service
CARY F., Service Manager from Bentley Hyundai responded on 08/30/2019

Hi,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

 


GM
Glenn M.
Harvest, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Super Service
Bentley's service advisor Stephanie Jones is fantastic! I scheduled an oil change for my 2017 Santa Fe Sport and she handled all aspects of the maintenance action in a thoroughly professional and expeditious manner. I was in and out in less than an hour. She is friendly, competent and treats everyone with respect and a smile.
CARY F., Service Manager from Bentley Hyundai responded on 08/30/2019

Hi Glenn,

Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval.

Thanks Again,

Cary

 


WS
Will S.
Huntsville, AL
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Service
Great
CARY F., Service Manager from Bentley Hyundai responded on 08/30/2019

Hi Will,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

 


Verified Customer
Huntsville, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019 Category: Service
friendly staff
Had vehicle serviced in timely manner and was checked thoroughly. Staff is very friendly and cares about you.
CARY F., Service Manager from Bentley Hyundai responded on 08/30/2019

Hi,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary


KE
Kareem E.
Madison, AL
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Great Service
Nathan Sockwell was very patient and welcoming of my business...rare to experience that type behavior this day and age. Shout out to Mr. Jasper Blow as well for taking a moment to ensure I was being assisted by someone. Thank You!
CARY F., Service Manager from Bentley Hyundai responded on 08/28/2019

Hi Kareem,

Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval.

Thanks Again,

Cary

 


Verified Customer
Madison, AL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Oil Change
Stephanie is great. Thanks. This is our third car from this dealership
CARY F., Service Manager from Bentley Hyundai responded on 08/28/2019

Hi,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

 


QP
Queen P.
Madison, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Customers service is excellent
Very professional staff in which treat your vehicle like it their own. Easy to work with and always a pleasant to work with Lori and Chris.
CARY F., Service Manager from Bentley Hyundai responded on 08/28/2019

Hi Queen,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We’ll see you for your next service.

Thanks Again,

Cary


Verified Customer
Huntsville, AL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Car Service
Everyone was so friendly, and nice.
CARY F., Service Manager from Bentley Hyundai responded on 08/28/2019

Hi,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

 


BT
Bennie T.
Huntsville, AL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
The people are very helpful and make you feel like you are their only customer.
Always get treated with respect and great customer service!
CARY F., Service Manager from Bentley Hyundai responded on 08/28/2019

Hi Bennie,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time.

Thanks Again,

Cary

 


Verified Customer
Harvest, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Routine service
Stephanie always takes great care of us. Car drove great after service
CARY F., Service Manager from Bentley Hyundai responded on 08/28/2019

Hi,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


Verified Customer
Huntsville, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2019 Category: Service
Professional
On time and on point
CARY F., Service Manager from Bentley Hyundai responded on 08/27/2019

Hi,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary

 


MT
Margaret T.
Athens, AL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Check engine light
👍
CARY F., Service Manager from Bentley Hyundai responded on 08/27/2019

Hi Margaret,

We apologize that we didn’t meet or exceed your expectations.  Thank you for taking your time to let us know. Hopefully you will give us another opportunity to earn your business.

Cary

 

CARY F., Service Manager from Bentley Hyundai responded on 08/27/2019

Hi Margaret,

Sorry. Wrong earlier response.

Thank you for allowing us the opportunity to earn your business. We appreciate your time and loyalty. Enjoy your Hyundai and we’ll see you for your next service.

Thanks Again,

Cary

 


Verified Customer
Madison, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
On time and quick
Car was taken in at scheduled time and services completed quickly. I was surprised at how fast I was in and out of the dealership (under 60 minutes). I was also provided an estimate on the next round of scheduled services .
CARY F., Service Manager from Bentley Hyundai responded on 08/27/2019

Hi,

Thank you for taking the time to give us this 5 Star review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary