Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

447 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


EC
Ernestina C.
Los Fresnos, TX
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
They’ve never left me wrong
I’m never had a problem for the services that they have provided for me.....oil change, etc.

Verified Customer
Brownsville, TX
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Hyundai
Excellent service from Wally.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/10/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


CM
Cynthia M.
Harlingen, TX
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Customer Service
Wally gives awesome customer service! He always greets customers with a smile. I really enjoy dealing with Wally!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/08/2018

Good afternoon and thank you for the great survey. 

Guadalupe Garcia III


RV
Rosemary V.
Harlingen, TX
2017 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2018 Category: Service
Service at Bert Ogden is not what it used to be!
Well my experience was by far the worst experience I've ever encountered as a Hyundai (2014) owner. This dealership has Very poor communication on the service departments end. It took 3 visits to the service department and 2 different days of my vehicles air conditioning unit to stop working, in order for them to find the problem (Keep in mind, it is over 100 degrees in South Texas). There was never any accountability, no "Manager/Service Manager" to address my concerns, needs or even the service itself. I received a rental car from the local Avis and even they made the situation worse by saying, I could not keep the car for as long as my personal vehicle was in service. The General Manager wasn't even made available, nor could I leave a message ( no voicemail), no email as per Hyundai switchboard operator. I was blatantly lied to repeatedly about the whereabouts of management. I got the run around several times by the front desk receptionist. She stated the manager was with a customer, manager was out on vacation, manager left at noon, manager did not have the proper communication tools nor could they give out a direct number let alone a cell phone number. How is service ever to get better if there is no one to take responsibility for the work or lack thereof? I love my vehicle and the fact that at a time when I need my vehicle I was just swept to the side and nobody to help me. I use my vehicle for work purposes and checking on patients. The fact that I couldn't help patients in their time of need made this situation way worse. I've never been more disappointed with this brand and the staff they choose to keep at Bert Ogden Hyundai in Harlingen. I sincerely hope that at some point someone is able to rectify this situation.
Adrienne R. from Bert Ogden Hyundai responded on 08/08/2018

Hello and thank you for taking the time to fill out the survey. I am sorry you felt your experience was less than satisfactory and the Hyundai service manager will be getting in contact with you soon.


PG
Pedro G.
La Feria, TX
2014 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2018 Category: Service
Vehicle Reservations
Why have a reservation online if when you go staff doesn't even know what you are talking about.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/06/2018

Good morning and thank you for the survey, on behalf of the Bert Ogden service team. 

Guadalupe Garcia III


LR
Luis R.
Port Isabel, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Best customer service in the word
Best customer service Lupe and Wally nicest guys
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/06/2018

Good morning and thank you for the great survey, on behalf Of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
San Benito, TX
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Mrs.
Excellent service!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/03/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


BC
Belinda C.
Brownsville, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Service
Excellent and prompt service. Felt welcomed and taken care of
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/31/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Great service
When we checked in with our concern, they knew exactly what the problem was. They had it fixed in a couple of hours.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/27/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Great service
Frie ndly
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/25/2018

Good morning and thank you for the great survey.

Guadalupe Garcia III


AG
Anna G.
San Benito, TX
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Great customer service!
They took care of all my cars repairs and in less time that was estimated!
Thanks!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/25/2018

Good morning and thank you for the great survey.

Guadalupe Garcia III


NG
Noelda G.
Port Isabel, TX
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Excellent
Lupe knows his job and always answer our questions. I will definitely return
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/18/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


ML
Michele L.
Lyford, TX
2013 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Customer Service
The staff here is amazing and efficient !
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/18/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

 

Guadalupe Garcia III


MA
Maria A.
Harlingen, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
That are so friendly and fast.
I always like coming to Hyundai to change the oil of my car, cuz that are so friendly and fast. They go even go Beyond themselves by washing my car every time I get service there.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/16/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


NR
Nora R.
Harlingen, TX
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Awesome service
They provide quick and friendly service.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/10/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team.

Guadalupe Garcia III


Verified Customer
Monte Alto, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Excellent
Great customer service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/09/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


EF
Eileen F.
Harlingen, TX
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Wally- Hyundai
Wally has to be the friendliest and most efficient service guy I’ve ever delt with. He’s honest, prompt, and you can see he cares about people. He’s always running back and forth, answering the phone and still exhibits teamwork with his coworkers. I don’t see how he does it. Great guy with a great personality.
He demonstrates these characteristics every time I go there. He needs help!!!! He’s truly an asset to Bert Odgen!!!!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/09/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Great service
Very courteous staff who work quickly and communicate well.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/09/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


DM
Donna M.
Harlingen, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Friendly and efficient
Service is done in a timely manner.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/06/2018

Good afternoon and thank you for the great survey.

Guadalupe Garcia III


MO
Maria O.
Harlingen, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Mrs
This time the experience was good. The service manager attended and made sure he explained everything. He recommended what my vehicle needed.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/06/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team.

Guadalupe Garcia III