Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

465 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


MR
Murray R.
La Feria, TX
2016 Hyundai Veloster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2018 Category: Service
Owner
Svc good sales suck
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/22/2018

Good morning and thank you for the survey, what could we do to make sure we receive a 5 star from you in the future. 

Guadalupe Garcia III


NE
Nathan E.
Harlingen, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Speedy Oil Change
Great customer service!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/19/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


RS
Rafael S.
Mercedes, TX
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018 Category: Service
People are helpful and friendly
I do recommend Bert Ogden Hyundai to friends and relatives I purchase two new cars on 2017 and we love driving them .
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/18/2018

Good afternoon and thank you for the survey. 

Guadalupe Garcia III


Verified Customer
La Feria, TX
2019 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Friendly & Helpful
Several years ago we were not pleased with the service we received on our 2015 Sonata Limited at Bert Ogden Hyundai in Harlingen, but decided to give them another chance with our 2019 Santa Fe. Glad we did because Wally (service) and Joe (sales) were very helpful and definitely changed our opinion. I must admit we were very biased because of the sales and service we had received from Reliable Imports in Springfield, Missouri.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/15/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team.

Guadalupe Garcia III


MG
Maria G.
Los Fresnos, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Customer service
So nice and willing to help
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/12/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


AZ
Andy Z.
Brownsville, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Outstanding, prompt service
I called the service center informing them of an issue with my car and I was told to come right over for service. While they were working on my car I was told I needed work on a recall. All of the work was done with in two hours. Including my recall. I have two Hyundai vehicles and I will bring them both for my service and maintenance from now on. Thank you for all you do to keep your customers happy.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/08/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


JM
Joseph M.
Raymondville, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Great service keep up the good service,
Don’t change a thing.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/08/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


DE
Dorothy E.
La Feria, TX
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
I was met immediately upon arrival and told it would take about an hour. Also shown where I could get coffee and water and where I could wait. I was offered a ride back to my house and was taken home until my vehicle was ready for pick up 😊
Everything was done in a timely manner. Very satisfied with everything!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 10/05/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


OG
Odilia G.
Harlingen, TX
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Great Service!
Quick service. Had my car done before my appointment was scheduled for the oil change since I dropped it off early.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/21/2018

Good afternoon and thank you for the great survey.

Guadalupe Garcia III


BM
Bruce M.
South Padre Island, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Friendly
Everyone that I have talked to on the phone or in person has been very friendly and helpful. I plan to return to pick my s/o touch up paint and service repairs.
Thank you
Bruce
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/21/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team.

Guadalupe Garcia III


MS
Manuela S.
Rancho Viejo, TX
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service!
Very polite and attention with me from the moment I got him!!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/21/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team.

Guadalupe Garcia III


SM
Sandy M.
Santa Rosa, TX
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great customer service
Did great job always the best highly recommend to everyone
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/17/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


EC
Efrain C.
La Feria, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Nice people!!
Efrain cavazos
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/17/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


MR
Misael R.
Harlingen, TX
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Good service
Good service. Incredibly ridiculous pricing. You don’t get many repeat customers by robbing them blind. $44 for an oil change? How do you justify that? I’m taking my business elsewhere and I’ll wash my own car.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/15/2018

Good morning and thank you for the great survey. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Major issue
The tech guys were able to fix a major issue and saved us money.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/05/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
San Benito, TX
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
They fixed my car! Friendly employees
Thank you!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/04/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


SE
Sharon E.
Harlingen, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Fast and efficient service.
Excellent customer experience. Always prompt. Love Bert Ogden Hyundai!!!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/04/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


PP
Patricia P.
Harlingen, TX
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Complete service
Whenever I bring my vehicle in for service, the staff are courteous and prompt. I'm happy with Hyundai service.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/18/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team.

Guadalupe Garcia III


EC
Ernestina C.
Los Fresnos, TX
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
They’ve never left me wrong
I’m never had a problem for the services that they have provided for me.....oil change, etc.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/15/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Brownsville, TX
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Hyundai
Excellent service from Wally.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/10/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III