Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

502 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


Verified Customer
Weslaco, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Customer service
N/A
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/18/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden Service team. 

Guadalupe Garcia III


Verified Customer
Los Fresnos, TX
2011 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2019 Category: Service
Still charge diagnostic fee even when getting service with them
I liked them when they did not charge the diagnostic fee when you got the service with them. They don't do that anymore. Deal breaker for me. Also, I believe they over-charged me for the hours of labor. Never open on the weekends and some times very hard to get a hold of on the phone (service department).
Adrienne R. from Bert Ogden Hyundai responded on 01/18/2019

Hello and thank you for the review.
I am sorry you feel that you way regarding your service visit. The diagnostic rate is a flat fee that is charged for the time and effort it takes to figure out the issue on any vehicle complaint. The labor hours were investigated and found to be correct.

I do agree our phone connectivity requires improvement and we are working to correct it. Currently we are closed weekends but we are open M-F 7:30a.m.-6p.m. to service our customers.

Thank you again for your time and hope you can give us another chance.


AM
Annabel M.
Alamo, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Good service
Very helpful and fast service.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/15/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


ES
Elaine S.
Harlingen, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Prompt Service
It's very satisfying to take your car in for service and have it done efficiently with very little wait time.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/11/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


JH
John H.
San Benito, TX
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great Service
Working with Wally in the service department makes servicing our cars easy and stress free. I'm always treated with kindness, fairness and respect.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/08/2019

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


JA
Jesse A.
La Feria, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Great Customer Service
Great Customer Service, I always feel welcomed, the staff is helpful, knowledgeable and there are not long wait times.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/04/2019

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
LOF
Service is quick
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/04/2019

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


AF
Adan F.
Lasara, TX
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
great service
great service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/02/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2013 Hyundai Elantra Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Service
Good work
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 01/02/2019

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Brownsville, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/30/2018 Category: Service
Good
Awesome service. Appreciated the morning coffee as I waited.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/31/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


RP
Ricardo P.
Rio Hondo, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018 Category: Service
Friendly customer service
The only thing that is lacking if they would greet you and requested you need a ride
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/31/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


DM
Donna M.
Harlingen, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Friendly
I am always greeted with a smile and taken care of promptly
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/31/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


BM
Bruce M.
South Padre Island, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Great
Great place. Friendly.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/28/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


KG
Karla G.
Mcallen, TX
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Great Service and attention...
fast service and great people on staff...
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/27/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


JC
Jaun C.
Harlingen, TX
2017 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/25/2018 Category: Service
Taken hostage for an oil change
Not that great after a couple hours
Adrienne R. from Bert Ogden Hyundai responded on 12/26/2018

Hi and thank you so much for your review. I do apologize for the long wait time and we will be contacting you directly to see how we can make this right.


Verified Customer
Lyford, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Service
Awesome
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/24/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


GB
George B.
Harlingen, TX
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Excellence in Service
The staff and technicians were professional and courteous and was a welcome experience.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/24/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Mission, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Serviced Car
No wait time. Great customer service.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/17/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


JB
Jeanette B.
Harlingen, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Service and friendliness
Very satisfied with service, very helpful and friendly staff.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/17/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


MS
Michael S.
Weslaco, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/11/2018
Overpriced Service
First time to this dealership with our Hundai Sonata Sport. We needed a battery for the car key fob. The srvice desk quoted $25! Huh? He said a technician was needed to replace the battery. Huh? Had one replaced last year in Vegas for $5.00. At the service desk.
So we phoned Hundai in Pharr. Guess what - $3.99 for the battery and no charge to replace it. We LOVE you Hundai Pharr (says my lovely wife.)
From now on any work, maintenance, oil changes, etc. will never be done at Bert Ogden Hundai of Harlingen.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 12/13/2018

Good morning and thank you for the survey. 

Guadalupe Garcia III