Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

461 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
Latest Review 19 days ago

Reviews


LM
Leroy M.
Florida
Cadillac STS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2015 Category: Service
Leroy said there were no problems.The check engine light came on and it will not go off until he gets the catalytic converter replaced. It is not a major issue. He will be going by for a tune up for his other vehicle. They always greet their customers and he cannot wait to return.
This review was collected via phone interview by Customer Research Inc.

RS
ROBIN S.
Ford ZX2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2015
great people great place
Always a friendly face and everyone is always willing to help. They treat you like family. They do what you need done and show you if there is something elsebut never take advantage of you.
Brandy R., Manger from BLC Automotive Repair responded on 01/14/2015

Thanks for your review. We understand that repairs can come up un expected and try to provide our customers with options.

Brandy Reyes
Manger
904-779-5777

KB
Kiara B.
Florida
Pontiac Bonneville
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2015 Category: Service
Kiara said the service was slow. They only had one staff member working.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manger from BLC Automotive Repair responded on 01/09/2015

We apologize that you thought the service was slow we did try our very best to accommodate you based on the circumstance but yes we were short staffed that day due to the New years holiday. I hope that you will see a difference the next time you use us for your auto service needs.

Brandy Reyes
Manger
904-779-5777

JN
James N.
Florida
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2015 Category: Service
James said the business is excellent.
This review was collected via phone interview by Customer Research Inc.

JB
Joe B.
Florida
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2014 Category: Service
Joe said this business was very good. Their mechanic showed him other unspecified items that were wrong with his vehicle, which he appreciated.
This review was collected via phone interview by Customer Research Inc.

SJ
SHAWN J.
Jacksonville, FL
Saturn Vue
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2014
Misrepresentation, not telling customer up front what is wrong, instead trying to milk customer with procedure that won't fix issue.
Never will utilize business again or recommend.
Brandy R., Manger from BLC Automotive Repair responded on 12/22/2014

We are sorry to hear that you did not feel we provided you with excellent service. We have tried to reach out to you so that we can help rectify the situation. Please contact us if we can be of any assitance.

Brandy Reyes
Manger
904-779-5777

JP
Joey P.
Jacksonville, FL
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2014 Category: Service
Joey said they have gone there for years and they are very honest.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manger from BLC Automotive Repair responded on 12/29/2014

We appreciate your loyalty and look forward to serving you and the family in the future.

Brandy Reyes
Manger
904-779-5777

DJ
DAMEON J.
Jacksonville, FL
GMC Yukon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2014
They did a good job
I just wish they would have reset my service engine light though

BR
BERNARD R.
Jacksonville, FL
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2014
Quality workmanship/ Resonalble pricing
Quality maintenance and kept me informed on what problems they found and labor costs were reasonable.
Brandy R., Manger from BLC Automotive Repair responded on 12/15/2014

We belive that information and communication is a key part of our relationshifp with our customers. We are happy to hear that you felt we did that for you.

Brandy Reyes
Manger
904-779-5777

SM
Scott M.
Jacksonville, FL
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2014 Category: Service
Scott said he has gone to this business before and on this visit he was satisfied, like he always is.
This review was collected via phone interview by Customer Research Inc.

AP
ARTHUR P.
Jacksonville, FL
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2014
Great work! Great customer service!
Always friendly, trustworthy, and caring
Brandy R., Manger from BLC Automotive Repair responded on 12/12/2014

Thank you sir. Its always a pleasure doing buisness with you.

Brandy Reyes
Manger
904-779-5777

MA
Michael A.
Jacksonville, FL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2014 Category: Service
Michael said the business went the extra mile and showed him around the vehicle.
This review was collected via phone interview by Customer Research Inc.

BS
Brandon S.
Florida
Chevrolet Monte Carlo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2014 Category: Service
Brandon said he has not felt cheated by this business. They are doing their job and doing it right.
This review was collected via phone interview by Customer Research Inc.

TH
TERRY H.
Jacksonville, FL
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2014
Outstanding Service
Professional repairs. Very honest people with great attitudes. Couldn't be happier with the way I was treated.
Brandy R., Manger from BLC Automotive Repair responded on 12/05/2014

So glad to hear that you had such an excellent experience. Time to take your wife to the beach now. :)

Brandy Reyes
Manger
904-779-5777

MO
Molly O.
Mercury Sable
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2014 Category: Service
Molly said they fixed something that four other facilities could not do.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manger from BLC Automotive Repair responded on 12/11/2014

Wow that is great news. Sorry it took so long to get your problem fixed but I am very happy we were able to take care of it for you.

Brandy Reyes
Manger
904-779-5777

JL
Jerry L.
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2014 Category: Service
Jerry said it was quick service.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manger from BLC Automotive Repair responded on 12/11/2014

We know how busy our customers are so when we can we try to provide quick service to get you back on the road.

Brandy Reyes
Manger
904-779-5777

PF
Patrick F.
Jacksonville, FL
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2014 Category: Service
Patrick said this business helped him and everything was perfect.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manger from BLC Automotive Repair responded on 12/09/2014

We are always happy to help especially our long time customers like you and your family. Happy Holidays. We look forward to serving you in the New Year.

Brandy Reyes
Manger
904-779-5777

JG
Juan G.
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2014 Category: Service
Juan said his overall experience was good. He has gone to business for a long and they have always been fair.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manger from BLC Automotive Repair responded on 12/04/2014

Happy to have you and your family as long time customers.


Brandy Reyes
Manger
904-779-5777

CS
CHRIS S.
Jacksonville, FL
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2014
professional, neighborhood mechanics.
Great service.
Brandy R., Manger from BLC Automotive Repair responded on 11/24/2014

Thank you. We appreciate your review and your long time patronage. Happy to help keep your vehicle on the road. 

Brandy Reyes
Manger
904-779-5777

JM
James M.
Jacksonville, FL
Ford Cab
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2014 Category: Service
James said this business is convenient and he was impressed with them. They were really kind, courteous, and prompt.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manger from BLC Automotive Repair responded on 11/24/2014

We are very glad you found us and look forward to serving your automotive needs in the future. 

Brandy Reyes
Manger
904-779-5777