Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

478 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
Latest Review 4 days ago

Reviews


AJ
Anita J.
Jacksonville, FL
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018 Category: Service
Anita said the team was knowledgeable about the issues with her vehicle.
This review was collected via phone interview by Customer Research Inc.

LR
Loretta R.
Florida
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Loretta said this business goes above and beyond. They are good.
This review was collected via phone interview by Customer Research Inc.

YD
Yvon D.
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018 Category: Service
Yvon said the staff got the work done fairly fast, and they did it well.
This review was collected via phone interview by Customer Research Inc.

JP
James P.
Jacksonville, FL
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018 Category: Service
James said his overall experience was good.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 02/02/2018

Thak you for your time. Hope to see you back if needed.

Brandy Reyes
Manager
904-779-5777

DB
Devon B.
Jacksonville, FL
Honda Civic Si
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/24/2018 Category: Service
Devon said he noticed, after he picked up his vehicle, the radio was changed, and someone had gone through his personal belongings.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 02/02/2018

We do allow the techs to turn the radio down or off in case its needed for a diagnostic purpose but we have not had an incident with peronsonal belongings with our crew ever!  The reocrds show you had the vehicle was towed in so maybe it was done at time. Either way we apoligize for the inconvience and hope you are happy with the speed and quality of the work you received from us.

Brandy Reyes
Manager
904-779-5777

FW
Fred W.
Jacksonville, FL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2018 Category: Service
Fred said the service was good.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 02/02/2018

Thank you kindlyu for the greview !

Brandy Reyes
Manager
904-779-5777
Brandy R., Manager from BLC Automotive Repair responded on 02/02/2018

Thank you kindly for the reveiw!

Brandy Reyes
Manager
904-779-5777

SP
Solomon P.
Orange Park, FL
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2018 Category: Service
Solomon said the staff was great, with positive attitudes. He stated that overall it was a comfortable setting, and he would like to thank them.
This review was collected via phone interview by Customer Research Inc.

CM
Clinton M.
Jacksonville, FL
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
Clinton said he has been to this business before and he was happy with the service.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 02/02/2018

Glad to have you back !

Brandy Reyes
Manager
904-779-5777

RW
ROSA W.
Jacksonville, FL
Plymouth Voyager
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2018
Car Repair
My car is just falling apart it has over 200 thousand miles on her, they are wonderful and friendly.
explain everything to you Thank you Sorry about the review

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/16/2018
Work on the Car
The work performed seemed alright at first, The One thing I wondered about was that the mechanics get paid more than the parts cost. the Hourly wages for the mechanics crazy. The work performed on the car was seemed good/ but later my car still had the same problem with leaking fluid only now it was also leaking brake fluid. ok replaced the radiator in the car also had BLC do the repair cost me alot again more for the mechanic than the car ok the part by the radiator was bent by the mechanic and my line that goes to the transmission was broken. the don't show you the parts and i think that there is a little something wrong with this. being a mechanic myself. sounds like you are taking this to a level of making a bonus on each car should be a million air by now. no more BLC for me.
Brandy R., Manager from BLC Automotive Repair responded on 02/02/2018

We hope that after the owner reached out and explained the sistuation that you will give an another chance in the future and be kind enough to rescour our review. We did everything we could to help your situation based on the current circumstances. Please let us know if there is anything else we can help with.

Brandy Reyes
Manager
904-779-5777

GA
Gregory A.
Jacksonville, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2018 Category: Service
Gregory said the business did an excellent job.
This review was collected via phone interview by Customer Research Inc.

DM
Destenie M.
Jacksonville, FL
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Spoke with Jacob. He said the business was really kind and understanding.
This review was collected via phone interview by Customer Research Inc.

SH
Shonjae H.
Orange Park, FL
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Shonjae said the staff helped a lot.
This review was collected via phone interview by Customer Research Inc.

RH
Ricky H.
Jacksonville, FL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2018 Category: Service
Ricky said the staff was honest and the prices reasonable. He was well satisfied.
This review was collected via phone interview by Customer Research Inc.

TM
THEODORE M.
Jacksonville, FL
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018
very good attitudes
meeting good people is the highest honor to do business. Seem to me people who work at BLC were programmed to represent outstanding personality and concern for the people in need.. Linda job represents her very good character always willing to help.

DB
Daryl B.
Jacksonville, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2017 Category: Service
Spoke with Daryl's wife. She said the business gets the work done on time, and the staff is nice.
This review was collected via phone interview by Customer Research Inc.

EM
Ernie M.
Middleburg, FL
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017 Category: Service
Ernie said the staff did a very good job.
This review was collected via phone interview by Customer Research Inc.

BK
Bill K.
Jacksonville, FL
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Bill said his experience was very good and he is going back on Thursday. He used this facility a few years ago, and they figured out an issue when no one else could.
This review was collected via phone interview by Customer Research Inc.

AM
Alex M.
Jacksonville, FL
Isuzu Rodeo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
Alex said the business provides good service and he recommends them.
This review was collected via phone interview by Customer Research Inc.

JW
JEFF W.
Jacksonville, FL
Dodge Stratus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017
Rides Like A Brand New Car
I trusted BLC to a big job on my 2003 Dodge SRT-4 (Neon) I had them replace the entire suspension with new OEM parts. They were able to do the job quite efficiently. The car rides like a brand new car, and I am very pleased with the quality of work. I continue to recommend BLC to anyone that I know needing any level of work done to their car.
Brandy R., Manager from BLC Automotive Repair responded on 12/20/2017

Thank you so much for this fabulous review. We are so happy to hear that it rides like a new car and thank you in advanced for your reccomendations. If you need anything let us know.

Brandy Reyes
Manager
904-779-5777

CJ
Curtis J.
Jacksonville, FL
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
Curtis said this business did a great job.
This review was collected via phone interview by Customer Research Inc.