Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(1,312 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
98% Would Recommend
Latest Review 3 days ago

Reviews


PJ
PATRICK J.
Yelm, WA
Dodge Journey
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2021
Took a bit, but you did it.
I have been taking my vehicles to Emerald since we moved here 3 years ago. Mike and his team are always friendly and listen to my concerns. It took a little while to find the underlying cause on my Journey but it has been found, repaired, and running great for over a week now. Declaring the Journey will once again be the reliable vehicle it has been all these years!

JC
JEFF C.
Roy, WA
Lincoln Aviator
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2021
Lincoln Aviator
Check engine light was on and needed a diagnostic test to determine what may be wrong. Surprisingly the main problem was a PVC hose that was leaking causing several problems that had snowballed. As soon as the hose was replaced the host of problems disappeared. The check off list was very helpful in planning what needs to be repaired and how soon.

CJ
CHARLES J.
Yelm, WA
Chrysler Sebring
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2021
engine oil loss diagnosis and repair.
It’s a little too soon to make a good evaluation, however so far I am very pleased with the work.
i would likely return for any future repairs/maintenance and be happy to recommend Emerald
Car Care to anyone else. CR Jellison, 3-23-‘21.

AH
ARLEIGH H.
Yelm, WA
Honda Accord Cpe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2021
Customer satisfaction
They keep you informed on the status of the repair. This makes it easy to plan your day.

WM
Wayne M.
Yelm, WA
Lexus RX 350
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/04/2021 Category: Service
Wayne said that he called ahead to the business with a personal diagnosis of an issue with his water pump. Upon pick up of his vehicle, he noticed on the receipt that it said customer diagnosed problem himself and the business accepts no responsibility. The business did not do their own diagnostic which was disappointing.

AK
ARMIN K.
Roy, WA
Ford Explorer
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/17/2020
Worked with us on an emergency basis.
They assisted us in repairing the car that had broken down the day before and worked us in to their schedule and got us back on the road quickly.

DM
Daniel M.
Washington
Audi TT
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/14/2020 Category: Service
Daniel said they have been adequate dealing with the issues on the present vehicle. So far so good.

RT
Ryan T.
Washington
Chevrolet Tahoe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2020 Category: Service
Ryan said he likes the services, they fixed it but he had to have them look at the same problem again.

BL
BILLIE L.
Ford Escape
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2020
close to home and doesn't cost an arm and leg.
Was able to have car serviced same day I called for appointment, did need to wait for service to be done. Waiting room was warm, only one other person waiting at same time.
Any questions had after service was done were answered. I am very hard of hearing , person spoke slow and loud to me. What a blessing, most people don't listen when requested of them.

AW
Antonio W.
Washington
GMC Yukon XL
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2020 Category: Service
Antonio said they gave excellent customer service.

VS
Vincent S.
Washington
Chevrolet Astro
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2020 Category: Service
Vincent said he knows the technicians and has done business here before.

JB
James B.
Yelm, WA
Toyota 4Runner
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/29/2020 Category: Service
James said he had a problem with rodents in his vehicle which prompted the need for service. Once his vehicle arrived at this business it took sometime for the technicians to get to his vehicle and after the repairs there is still a bad odor that he is still dealing with.

CH
Colleen H.
Washington
Ford F-150
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2020 Category: Service
Colleen said this business goes above and beyond the call of service.

DD
David D.
Washington
Ford F-150
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2019 Category: Service
David said he has no complaints with the service from this business.

GC
GARY C.
Roy, WA
Chevrolet Pickup
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2019
Truck repaired
Truck runs great.