Brown's Manassas Hyundai


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1887 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 3.9999989/5Overall Rating 3.9999989/5Overall Rating 3.9999989/5rating 3.9999989rating 3.9999989
Original
Overall Rating 1.78947/5rating 1.78947rating 1.78947rating 1.78947rating 1.78947
95% Would Recommend
100% Business Response
Latest Review about 11 hours ago
Verified Customer on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience"
Awesome Job! Matt in the service department was extremely helpful and polite!
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 04/18/2018
Service Type: Repair
Review Created: 04/23/2018 03:52 PM
Nancy J. on 04/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent and Courteous Service"
I appreciate the friendly and professional service I receive at Brown's.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/22/2018 07:23 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/23/2018

And we appreciate you sharing your feedback and we appreciate your business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Joseph A. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service personnel are always cordial and professional"
I have never had a problem when bringing my car in for service.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/21/2018 12:22 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/21/2018

Thank you for your feedback and for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Verified Customer on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great car and value"
this car has all the tech and comfort that high end cars have.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/21/2018 12:11 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/21/2018

Great feedback and very valuable,Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Frances G. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Very good!
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/20/2018 06:38 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/21/2018

Wonderful feedback Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Humaira I. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Great customer service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/20/2018 06:33 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/21/2018

Wonderful feedback Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Robert C. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and Complete"
Took my car in for an oil change and inspection and left with 2 minor recall repairs taken care of that I did not know about. That is the way recalls should be handled - no hassles and no waiting. Great job!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/19/2018 06:03 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/20/2018

Wonderful feedback Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Verified Customer on 04/19/2018
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Not my best luck"
Took too long to fix a problem and now I have to return for more fixing because of the damaged part during the attempt to fix the problem
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/19/2018 12:49 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/20/2018

I appreciate your feedback,and I apologize for the inconvenience.We will get this taken care of for your.Thank you for your business. 

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Shavonna C. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT AS ALWAYS"
Tom is always so pleasant. He suggests what needs to be done and explains everything step by step. I never leave dissatisfied.

Thanks and keep up the great work.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/19/2018 11:49 AM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/20/2018

Thank you for sharing your feedback and Thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Michael M. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good people"
Will came out and found me while I waited for an oil change. He went out of his way to provide some documents and clarity in regards to my warranty situation.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/19/2018 11:46 AM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/20/2018

We appreciate your feedback and your business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
David S. on 04/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely Service"
Was able to book and an early Friday morning appointment the evening before and just like my last visit they finished with the car a little earlier then I was expecting, which is very good. They made sure to go down each line item of charges to make sure that eevwrything was taken care of before sending me off. I asked that they look into the reason why there is a strong odor of chemicals almost immediately after I use the wiper fluid to clean the window. They indicated that it may have been a bit strong due to the winterized mixture they would have added back in October, so they added a diluted mixture this time. I tested them and it seemed to have lessened the smell for a couple of uses and now it is back as strong as ever so I am going to have to have this looked into further. That is the only issue that is ongoing.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 09:18 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/18/2018

Very Valuable feedback,Thank you for taking the time to submit a review and thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Center"
Outstanding service. Always upfront and informstuve
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/17/2018 04:22 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/17/2018

Thank you for sharing your feedback and Thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Richard B. on 04/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Sonata Hybrid Repair"
Good service dept with very friendly staff, especially Ken.
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 02:57 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/17/2018

Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Don P. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
The service here is amazing. Tom is always friendly and helpful. Will keep coming back
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 01:17 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/17/2018

Thank you so much for your feedback,we appreciate your continued business.Thank you

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Christine C. on 04/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great customer service from Ken"
Great care of my car, but I likely will not return simply because it is out of my normal travel range.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/16/2018 01:53 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/17/2018

Thank you for your feedback as well as your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Jonah P. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service"
The people were very courteous, and the work was done in the time stated.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/16/2018 11:04 AM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/16/2018

Thank you for sharing your feedback and thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Ayanna G. on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change "
I have always received the best customer service.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/07/2018
Service Type: Repair
Review Created: 04/15/2018 05:49 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/16/2018

Wonderful,Thank you for taking the time to share your feedback and Thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Ivan B. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The managers and technicians at Brown Manassas Hyundai perform exceptional service on my automobile every time I have it serviced. After the service, my automobile looks like new.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/31/2018
Service Type: Repair
Review Created: 04/14/2018 09:30 AM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/14/2018

We appreciate your feedback and continued business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Dexter M. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The service department staff, specially our service advisor is always friendly and helpful.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 03/28/2018
Service Type: Repair
Review Created: 04/14/2018 08:09 AM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/14/2018

We appreciate your feedback and your business.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
Brian B. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Mike, in the service dept is great.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/13/2018 01:11 PM
ROBERT R C., Service Director at Brown's Manassas Hyundai responded on 04/14/2018

And we think your great to,Thank you for your feedback and your continued business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422
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