Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76
4.8

( 3026 Reviews )

ReScore Reviews™ (28)

ReScore
Overall Rating 4.2857171/5Overall Rating 4.2857171/5Overall Rating 4.2857171/5Overall Rating 4.2857171/5rating 4.2857171
Original
Overall Rating 1.82143/5rating 1.82143rating 1.82143rating 1.82143rating 1.82143
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


RG
Robert G.
Ashburn, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Professiona Service and Quick
They did a great job getting my car service complete quickly. It was nice to have my vehicle returned washed and the tires shined , Nice extra service to provide.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/20/2019

Very happy to hear that everything was addressed quickly.We appreciate your review as well as your feedback.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

RW
Randolph W.
Manassas, VA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
OUTSTANDING SERVICE
Customer service is outstanding, my vehicle was taken as soon as I arrived for my appointment, and service was done in a timely fashion
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/20/2019

Outstanding feedback as well and we appreciate your time and business.Thank you

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

CW
Carroll W.
Manassas, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Best Service Dept. Ever
Brown's always goes over and above. They are very honest and do excellent work!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/20/2019

WOW and I mean WOW that's a huge compliment and we really appreciate it.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Bristow, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Maintenance check up and oil change
As usual, efficiently took care of my Sonata's regular maintenance. Love the free car wash feature; it's always appreciated!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/20/2019

Great feedback as usual,it's always a pleasure.

Thank you

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Manassas, VA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Good service
Pleasant area to wait for the good service.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/19/2019

We appreciate the feedback Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

LW
Loretta W.
Gainesville, VA
2020 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Everyone was very helpful and friendly
I did not have to wait a long time and the people who helped me could not have been nicer to me
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/19/2019

That's exactly what you can expect from us because your business is very important to us.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Manassas, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Quick service and friendly staff
Quick service and friendly staff
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/19/2019

Because we know your time is valuable and we want you to keep coming back.Thank you for your feedback.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

TJ
Terrence J.
Manassas, VA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Great dealership
Everyone in the dealership is helpful and friendly. We purchased our vehicle years ago and Billy still greets us by our name and makes sure we are satisfied. We have referred many people to him and will definitely continue.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/19/2019

Wonderful feedback from a wonderful customer Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

HN
Hope N.
Manassas, VA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Customer first approach!
Customer service is excellent!
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/19/2019

And your review and feedback is excellent Thank you for taking the time to share your feedback.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

EG
Elizabeth G.
Manassas, VA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Service department is top notch!
I have a lot of trust and respect for the team that works in the Service department, I have always had a pleasant visit when having my Santa Fe service there.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/19/2019

Your feedback is top notch and we appreciate your business.Thank you

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

MS
Mia S.
Warrenton, VA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Great service!
The staff was great and the service was thorough and speedy.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/19/2019

We are glad to hear you received Great service,Thank you for submitting a review.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

CF
Chauncey F.
Bristow, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
GOOD QUALITY PEOPLE
It always a good thing. Very helpful ,always concern about the car driving experience
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/16/2019

We really appreciate your business and appreciate your company even more,it's always a pleasure.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

RG
Robert G.
Clifton, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Recall service
Very communicative, fast service. Car runs better than ever now. Leslie was a great service advisor
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/15/2019

Great feedback,Thank you for taking the time to share it.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

DR
Diane R.
Manassas, VA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Friendly, excellent service
Prompt, excellent service
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/15/2019

And friendly and excellent feedback we appreciate your business.Thank you

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

CE
Christopher E.
Remington, VA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Thanks
The smell of old man keeps me coming back... ;)

But seriously, Tom did an excellent job! I come back because of him and Bob Cavendish.

-CW
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/15/2019

Thank you so much for your feedback,we always enjoy your company see you next time.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

MC
Margaret C.
Manassas, VA
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Brown’s Service Center
Always friendly and explain everything that needs to be done. Tom O’Connell has always been so
helpful and friendly.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/15/2019

We appreciate your feedback Thank you for your comments and thank you for your business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

TE
Thomas E.
Fredericksburg, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Excellent service as always
Nice convenient set up...hreat waiting room...fast service...

Courteous from first call to service completion.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/15/2019

Wow just wow,Thank you for the wonderful feedback we appreciate your time and business.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Haymarket, VA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2019 Category: Service
Timely service.
Xxx
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/14/2019

Thank you for sharing your feedback.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

RB
Ronald B.
Gainesville, VA
2007 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
"service as usual" great
I'll be back
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/12/2019

And we can't wait to see you next time,Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422

Verified Customer
Haymarket, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Service for 2017 Elantra
Exceptional.
ROBERT R C., Service Director from Brown's Manassas Hyundai responded on 09/12/2019

Just like your feedback exceptional.Thank you.

Robert Cavendish
Service Director
Brown's Manassas Hyundai
bob.cavendish@brownscar.com
703.372.0422