Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

422 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


TS
Todd S.
Grafton, WI
INFINITI QX60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Todd said the service here is very good.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 11/14/2018

Happy to hear you service was good for the oil change to your Infiniti QX60.


DE
DAVE E.
Port Washington, WI
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Timely Service
Easy to work with, friendly,
Charles V. from C & M Auto Services LLC responded on 11/14/2018

We are happy to be here to help you with new tires for your Volkswagen.


KS
Kevin S.
Port Washington, WI
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Kevin said the mechanic did a good job, for a good price.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 11/14/2018

We are glad to hear you were happy with the work you had done on your GMC Sierra 3500. 


BW
BILL W.
Grafton, WI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Oil change
They got me in on time. The service was performed quickly. The price was good. They’re nice people to deal with.
Charles V. from C & M Auto Services LLC responded on 11/14/2018

Bill, thanks for bringing in the Dodge Grand Caravan for oil change and your kind comments regarding the good service.


CL
Christy L.
Port Washington, WI
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Christy said the employees provided good customer service. They completed service at a fair price.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 11/14/2018

Hi Christy, thank you for the 5 star review for service of new tires for your Toyota Highlander. 


KD
KATHERINE D.
Sheboygan, WI
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Fit as a fiddle
Charlie and his team are professionals who know their cars and how to keep them operating in peak condition. Still going to them after 14 years.
Charles V. from C & M Auto Services LLC responded on 10/17/2018

It is always a pleasure to catch up with you.  We are thankful for our dedicated customers. 


PM
PAUL M.
Port Washington, WI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Good service
They took the car 5 minutes after I came and rotated the tire and fixed a couple of problems I had and one they found. Service was excellent.
Charles V. from C & M Auto Services LLC responded on 10/17/2018

Paul thanks for the excellent comments regarding the service to your Chevrolet Equinox.   


RB
Rick B.
Grafton, WI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Rick said the employees were trustworthy and did a good job. The facility was nice and clean.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 10/17/2018

Hi Rick, thank you for the kind words about the oil change to your Ford Escape and our shop cleanliness. 


Verified Customer
Port Washington, WI
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Great service
Fast oil change. If other maintenance issues pop up they are pointed out just as a heads up for something to look at in the future.
Charles V. from C & M Auto Services LLC responded on 10/17/2018

We know your time is valuable and we are happy to have your service done in a timely manner.


LF
Lance F.
Port Washington, WI
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Lance said his overall experience was great.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 10/17/2018

We are very happy to hear that your experience for your oil change on the Chevrolet Malibu was great!


JC
JOANNE C.
Port Washington, WI
Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Oil change
C&M is always able to get my vehicle in for an oil change that works around my schedule. Charlie is always pleasant and they do a good job.
Charles V. from C & M Auto Services LLC responded on 09/25/2018

Joanne, thank you for your kind words about your experience at C & M Auto.


PS
Patrick S.
Belgium, WI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Patrick said this was his 1st time using this business and he had a wonderful experience.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 09/25/2018

Hi Patrick, thanks for making C & M Auto your choice for service to your Ford F150.  We are really happy to hear that you had a great experience. 


JL
James L.
Fredonia, WI
Saturn Outlook
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
James said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 09/25/2018

C & M Auto appreciates your recommendation.  Thanks James.


DH
Dan H.
Port Washington, WI
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Dan said he was very satisfied with what they do.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 09/14/2018

We appreciate your kind comments.  Thank you.


BR
Bob R.
Port Washington, WI
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Bob said Charlie, an employee at this business has always done exactly what he wanted him to do. If there is any thing else he runs across he will call him and explain it to him and if he wants it done he will do it, if not he will let it go. He backs up his work, if it breaks he will fix it. He is very happy with the service, they have always done right by him.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 09/14/2018

Bob, thank you for the nice review.


CS
CANDICE S.
Port Washington, WI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Awesome Service
I was pleased with the service that was done to my vehicle. It was explained to me thoroughly and completed in a timely manner. I appreciated the friendliness and communication given by Charlie (owner)and Steve(mechanic).
Charles V. from C & M Auto Services LLC responded on 09/14/2018

Hello Candice, thank you for the great review.  We appreciate your kind comments.


BB
Brandon B.
Grafton, WI
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Brandon said the business is very professional. They do quick work.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 09/14/2018

Hi Brandon, we take pride in our efficiency.  Thank you for the nice review. 


AS
Alicia S.
Port Washington, WI
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Alicia said the service was good.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 08/29/2018

Alicia, we appreciate your kind comments regarding the service to your Honda Accord. 


NB
Nancy B.
Port Washington, WI
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Nancy said she got in the day after she called for the appointment., She said it was the done the next day. They were quick.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 08/29/2018

Hi Nancy, thank you for the nice comments regarding the service to your Honda Odyssey.


AB
Ashley B.
Saukville, WI
Ford Edge
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2018 Category: Service
Ashley said she had questions for the staff at the business and they were not knowledgeable at answering those questions. She also said the prices were different from their advertising.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 08/24/2018

Ashley, we regret to hear that you left without feeling your questions were not answered.  We take pride in our customer service and our years of experience to give our customers very knowledgeable information.  In regards to the advertised pricing differences, unfortunately, the coupon you brought in did not work for the oil that is required for your car.  We did provide you with a different coupon that did work for the required oil used in your car. Please feel free to get in touch with us if you have any further questions.