C & T Auto Service

Jeff, I apologize for the mistake.

Thanks for the feedback.

Peter

Dear James,

I recall mentioning that you did have an intake manifold vac leak.

I also told you that we ended up having to use a cam shaft seal from the dealer as the after market part that we put in still leaked. I did say that if that seal started leaking then it may need a new camshaft.

Thank you for taking the time to respond to the survey.

Peter

Dear Debbie,

Thank you for responding to our survey. We had to replace the rotors, they could not be machined because that would have put them under factory specifications. The rear brakes were way out of adjustment which affects overall braking ability.

A brake flush was recommended because the brake fluid was black and failed the test with litmus strips.

I apologize for not being as nice as I should of been.

Sincerley
Peter Carlson

Dear Yosue,

We Replace a leaking fuel line on your vehicle. This required removal of fuel tank. Please return the vehicle so that we can determine what the problem is now.

Thanks,
Peter

Dear Dealene,

I an sorry that the washers were not fixed properly. We will take car of it when you get back.

Thank you,
Peter

Dear Kyle,

Thank you for taking the time to review us concerning your recent visit. Any time you have a repair done on your car it is always to much money and we do understand that. We try to give a fair and honest quote when we make our recomedations concernig your vehicle needs.

Our quotes will normally be less than most auto repair shops in this area and we seldom have to call you back with more "needed repairs" after we start the work. Our diagnostic charge is much less than other shops in the area and our labor rate is ussually 20% less than most shops.

Thanks,
Peter