ReScore Reviews™ (1)
I am sorry that you were not happy with your visit. As we tried to explain we would need more time to determine the actual problem.
Thank you for responding to our survey.
Kerry, we hate that you did a postbuy instead of a prebuy on the used car you bought. We replaced the brakes front and rear... they were worn out, tuned your engine... the person you bought it from only replaced the easy to get to front spark plugs, cleaned throttlebody...so car would not stall out, replaced valve cover gaskets....that were pouring oil. The coolant looked good and there were no other leaks under your vehicle. Radiators, batterys, waterpumps, etc. can go out at anytime. Your radiator was fine the day the car was in. Good luck in the future, Randy
I am sorry that we did not solve your problem. After our converstion I credited the charge for machinig your rotors. We hope to see you again in our shop.
I hope that the new factory parts have solved your problem.
Thanks for your response. Our estimate was based on using new parts for the repair of your vehicle. We had determined that you had a bent left lower control arm and a bent front strut. We recomended both front struts as the proper repair, along with yhe control arm.
Thank you again for talking with our representative.
I am sorry that the problem was not solved. If you could please bring the vehicle back in we would like to see if we can fine the noise that you are still hearing.
Brian you brought your car in for a alignment. we put it on our machine compensated the alignment equipment, performed caster and camber sweep to check alignment angles and found the control arm you replaced was on the wrong side. You then took the car and installed the control arm correctly and we performed the full alignment. We do charge for alignmnet check, and for alignments. I thought everthing was explained to you befor the services were performed.
Jeff, I apologize for the mistake.
Thanks for the feedback.