Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57
4.6

( 3375 Reviews )

ReScore Reviews™ (112)

ReScore
Overall Rating 4.4374969/5Overall Rating 4.4374969/5Overall Rating 4.4374969/5Overall Rating 4.4374969/5rating 4.4374969
Original
Overall Rating 2.4375/5Overall Rating 2.4375/5rating 2.4375rating 2.4375rating 2.4375
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CJ
Carolyn J.
Montgomery, AL
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Very good
Very good service
SCOTT S. from Capitol Hyundai Montgomery responded on 12/05/2019

Dear valued customer, I would like to personally thank you for giving my service team a 5-star review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set a check in time for all your service needs.
Thank you again

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


MW
Marilyn W.
Montgomery, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Awesome service!!
You can make an appointment and you don't have to wait forever.
SCOTT S. from Capitol Hyundai Montgomery responded on 12/05/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


TW
Tameka W.
Montgomery, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2019 Category: Service
Nice place
Had to have a recall done. Lounge was nice to sit and wait. Wi-Fi was available if needed. Coffee was free, if i drink it. Just nice experience!! Wait time was like 45 min to 1 hour. Keep up good job workers!!
SCOTT S. from Capitol Hyundai Montgomery responded on 12/05/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations during your recent service visit to earn the five star rating. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 
Thank you
Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com


Verified Customer
Chatom, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Service
The friendliness of the staff and good service.
I had a good experience at Capitol Hyundai. I was greeted with a very professional and friendly attitude. My service was done in a timely manner.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/30/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


VF
Van F.
Montgomery, AL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
Save the day
Greeted by Service Representative, Mr. Will. Told him I was headed out of town when my son's car was experiencing a steering problem. He gave me an estimated repair cost and in less then two hours I was on my way. Car ride like new.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/29/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


Verified Customer
Montgomery, AL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
Service
Great service and customer friendly
SCOTT S. from Capitol Hyundai Montgomery responded on 11/29/2019

Dear valued customer, I would like to personally thank you for giving my service team a 5-star review. It was our pleasure in helping you and answer any questions or concerns you have.  We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs.

Thank you again

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com


GG
Gregory G.
Millbrook, AL
2010 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2019 Category: Service
Missed discount
Pleased with the service. I should have gotten a 10% discount for being a retired HMMA TM. I mentioned it to the service advisor when I arrived on Thursday, 21 Nov. Unfortunately he did not apply my discount and I did not notice it until I had paid the bill and had arrived home. The cost of the service that day was $339.54.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/29/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations during your recent service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 
Thank you
Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com


Verified Customer
Montgomery, AL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Thanks
Needed a battery and oil change. Out in no time.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/25/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


PW
Patricia W.
Millbrook, AL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Service
Always very sufficient
SCOTT S. from Capitol Hyundai Montgomery responded on 11/25/2019

Dear valued customer, I would like to personally thank you for giving my service team a 5-star review. It was our pleasure in helping you and answer any questions or concerns you have.  We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set an appointment for all your service needs.

Thank you again

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com


Verified Customer
Montgomery, AL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2019 Category: Service
Routine service visit
Always greeted with a friendly smile. The wait was not too long so I was in and out at a decent time. Only thing I noticed is a little rattle near the steering wheel that was not there before.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/21/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


JH
Jayce H.
Prattville, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/20/2019 Category: Service
Took way too long
An oil change should take only 30 minutes to an hour and it took them nearly 2 hours during which time I was not updated once.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/21/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. i apologize for the extended time for oil change service. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


BR
Betty R.
Letohatchee, AL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2019 Category: Service
Service
Was fast.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/20/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations during your recent service visit to earn the 5 star rating. Please let us know what we can do to earn it. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 
Thank you
Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com


MS
Mary S.
Selma, AL
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
I feel your staff in the service department should be more business-like and acknowledge the customer when we first get there instead of us having to grab them. The older people they're awesome the younger ones need some help they can improve.
The dealership overall is wonderful.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/20/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Your comments are duly noted and we will improve. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


TJ
Tameral J.
Millbrook, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
They do a really good job
They did a really good job
SCOTT S. from Capitol Hyundai Montgomery responded on 11/18/2019

Dear valued customer, I would like to personally thank you for your business and giving my service team a 5-star review. We at Capitol Hyundai strive to provide a pleasant and timely service visit. Please feel free to call and set a check in time for all your service needs.
Thank you again

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com


Verified Customer
Eclectic, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great job
Keep up the good work
SCOTT S. from Capitol Hyundai Montgomery responded on 11/18/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


WD
Wayne D.
Montgomery, AL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great service
I have always had great service at this location. The people are always nice and knowledgeable of the business. The wait is never long. It’s just a great place to do business.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/18/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Thank you for the kind words. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com

 


DS
Debra S.
Fort Deposit, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2019 Category: Service
Oil change
ok
SCOTT S. from Capitol Hyundai Montgomery responded on 11/18/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. It appears we did not reference your service history and note the use of full synthetic oil. I would like to offer your next full synthetic oil service for the same cost as a standard oil service. I do apologize for the mistake. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


CM
Claudia M.
Montgomery, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Great customer service
Always a pleasure when getting my Hyundai serviced especially when dealing with Mr. Craig.
SCOTT S. from Capitol Hyundai Montgomery responded on 11/15/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Thank you for the kind words for Mr. Craig. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


IM
Ida M.
Prattville, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
friendly
ok
SCOTT S. from Capitol Hyundai Montgomery responded on 11/15/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com


RT
Rosie T.
Montgomery, AL
2019 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/11/2019 Category: Service
Service
Took forever
SCOTT S. from Capitol Hyundai Montgomery responded on 11/12/2019

Dear valued customer, I want to apologize for the excessive length of time it took for us to service your vehicle. It is not our intension to take that long for an oil change service. It is unacceptable and we will work hard to make your service experience the best it can be. Thank you for your business.

Sincerely,

Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com