Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

3160 Reviews

ReScore Reviews™ (101)

ReScore
Overall Rating 4.4257432/5Overall Rating 4.4257432/5Overall Rating 4.4257432/5Overall Rating 4.4257432/5rating 4.4257432
Original
Overall Rating 2.45545/5Overall Rating 2.45545/5rating 2.45545rating 2.45545rating 2.45545
92% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


Verified Customer
Deatsville, AL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2019 Category: Service
Good Service
I've never taken a vehicle in for recall servicing so I can't fully comment on the timeliness of the service but the associate was polite and helpful.

DT
Debbie T.
Tallassee, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2019 Category: Service
Review
Service faster than predicted.
Cost lower than expected.
Thank you.
SCOTT S. from Capitol Hyundai Montgomery responded on 07/16/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


Verified Customer
Prattville, AL
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2019 Category: Service
Friendly and courteous
Overall the service department was friendly and courteous. Should be faster service for an oil change when u have an appointment
SCOTT S. from Capitol Hyundai Montgomery responded on 07/15/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


TB
Terry B.
Lowndesboro, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2019 Category: Service
employees
Employees were very courteous
Laverne H. from Capitol Hyundai Montgomery responded on 07/02/2019

Thanks for taking the time to do the survey, we strive to get 5 stars and we fell short this time.  Thanks for being a Capitol Hyundai Customer.
Laverne Hooper
Capitol Hyundai


Verified Customer
Montgomery, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Service
Warranty Repair
Service was completed as expected. The service was finished same day but I did not receive the requested followup call explaining the work performed.
Laverne H. from Capitol Hyundai Montgomery responded on 06/28/2019

Thank you for doing the survey, I am sorry that we dropped the ball on letting you know about the work preformed.  That is not how we want our customers to be done.  Once again I apologize. Thank you so much for being a Capitol Hyundai Customer.
Laverne Hooper
Customer Service Specialist


Verified Customer
Montgomery, AL
2012 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2019 Category: Service
Anonymous
The timelessness and courtesy they have and show.
Laverne H. from Capitol Hyundai Montgomery responded on 06/26/2019

Thanks for the review we appreciate our customer taking the time to do the review. We work hard to make our customers happy. Thanks for being a Capitol Hyundai Customer.
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


Verified Customer
Montgomery, AL
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019 Category: Service
?????
Service man so nice, helpful, polite and patient.
Laverne H. from Capitol Hyundai Montgomery responded on 06/24/2019

Thank you for doing the survey! We appreciate the feed back from our customer for we value thier input! Thanks you for being a Capitol Hyundai Customer.
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


JP
James P.
Montgomery, AL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2019 Category: Service
??????
?
Laverne H. from Capitol Hyundai Montgomery responded on 06/17/2019

Thank you for doing the survey and review, we here at Capitol Hyundai work toward giving great customer service, we value our customers. Thanks
Laverne Hooper


KT
Katasha T.
Enterprise, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2019 Category: Service
Awesome
Dustin was very helpful in explaining what was going on with my car .I was late to my appointment and they still saw me .Thank you
SCOTT S. from Capitol Hyundai Montgomery responded on 06/14/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit and erning a 5 star rating. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


RS
Ralph S.
Montgomery, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2019 Category: Service
Acceptable
Equal or better than other new car dealerships I have used presently and last few years.
SCOTT S. from Capitol Hyundai Montgomery responded on 06/14/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


SG
Samuel G.
Montgomery, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2019 Category: Service
over all good service
Service time needs improvement
SCOTT S. from Capitol Hyundai Montgomery responded on 05/26/2019

Dear valued customer, 

Thank you for choosing Capitol Hyundai for your service needs and for completing your survey. It is our goal to be thorough and to give excellent service satisfaction on every visit. We apologize for the extended wait time. We will do better. Please feel free to call the service manager, Scott A. Schodorf, at any time.

Thank you again

Scott A. Schodorf
Service Manager
Capitol Hyundai
3324-279-6555


NC
Nancy C.
Wetumpka, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2019 Category: Service
Oil change and tire rotation
My only problem with my visit is that the location is not convenient to where I live.
Laverne H. from Capitol Hyundai Montgomery responded on 05/23/2019

Thank you for taking the time to do the review! We at Capitol Hyundai value all of our customers and want them to have a Great experience! Thank you for being a Capitol Hyundai Customer!
Laverne Hooper
Capitol Hyundai
Customer Service Specialist


LO
Lisa O.
Prattville, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2019 Category: Service
Oil change
It's was a good one, no problem
SCOTT S. from Capitol Hyundai Montgomery responded on 05/21/2019

We would like to thank you for choosing Capitol Hyundai for you service needs with your oil change service. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


LC
Lisa C.
Prattville, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2019 Category: Service
Convenient to work
Always cost me more than I am prepared for! But I trust they are suggesting what’s best for my vehicle and not just trying to get more commission. My husband is a Hyundai employee and entitled to a discount. He helps build the vehicles. We have 2 Hyundai’s but each time they want to give me a different amount of discount. Not happy that I have to remind them every time.
!!!
SCOTT S. from Capitol Hyundai Montgomery responded on 05/09/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


TM
Tammy M.
Prattville, AL
2014 Hyundai Genesis Co
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2019 Category: Service
Much to expensive for work done
I feel like visit was very overpriced
Laverne H. from Capitol Hyundai Montgomery responded on 05/03/2019

Thank you for your honest review!  We appreciate all our customers and work toward making each and everyone happy.  Thank you again for taking the time to do the review!
Thanks
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


Verified Customer
Greenville, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2019 Category: Service
Good
Good
Laverne H. from Capitol Hyundai Montgomery responded on 05/02/2019

Just want to thank you for taking the time to do the survey! Capitol Hyundai strive with each and every customer to give the best customer service.
Thanks
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


MK
Maceo K.
Montgomery, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2019 Category: Service
Good service
The service was done timely and thoroughly.
Laverne H. from Capitol Hyundai Montgomery responded on 04/30/2019

Thank you for taking the time to do the review!  We appreciate all of customers opinions!  We want to make sure we give great Customer Service To All!
Thanks
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


WS
Wray S.
Montgomery, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/27/2019 Category: Service
service fine
This was an oil change service. No problems and completed in a little over an hour.
Laverne H. from Capitol Hyundai Montgomery responded on 04/29/2019

Thank you for taking time out to do the survey! We here at Capitol Hyundai appreciate all of our customers input! Once again Thanks
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


Verified Customer
Marion, AL
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2019 Category: Service
Happy Customer
No comment
Laverne H. from Capitol Hyundai Montgomery responded on 04/26/2019

Thank you for taking the time to do the survey!  We are so glad that you are a happy customer, we work each day to make sure our customers are Happy!  Thanks
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


Verified Customer
Eclectic, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2019 Category: Service
Took some time...
I brought my 2017 Elentra in for a warranty concern. It took them a little longer than expected to find the main cause of the concern, but was kept in the loop and feel confident there will not be a comeback.
Laverne H. from Capitol Hyundai Montgomery responded on 04/25/2019

Thank you for the review, so glad we were able to get your concern taken care of!  We want to please our customers. Thanks
Laverne Hooper
Customer Service Specialist
Capitol Hyundai