Reviews
Verified Customer
We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations during your recent service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.
If you have any questions, comments, or need to set an appointment, please contact me or my service team.
Thank you
Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com
Verified Customer
Thank you for doing the survey, we strive for a 5 star and we fell very short this time. We work to always give excellent service to our customers and I would like to apologize for your experience!
Thanks for being a Capitol Hyundai Customer!
Laverne Hooper
Customer Service Specialist
Verified Customer
Dear customer, I apologize to you for not being able to meet or exceed your expectations of the quality of service you and your vehicle need. We have in the past been able to repair your vehicle to best of our ability. In the future will will strive to do our best.
Feel free to call if you have any questions about your vehicle.
Thank you and have a blessed day.
Scott Schodorf
service manager
Capitol Hyundai
334-551-1370
scott.schodorf@capitolimports.com
Verified Customer
We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations during your recent service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.
If you have any questions, comments, or need to set an appointment, please contact me or my service team.
Thank you
Scott A. Schodorf
Service Manager
334-279-6555 ext2270
scott.schodorf@capitolimports.com
Dear valued customer, Thank you for your time and consideration for the re-score of our survey. We will strive to do a better job.
Thank you again and have a wonderful day.
Scott A. Schodorf
Service Manager
334-279-6555 ext2270
scott.schodorf@capitolimports.com
Verified Customer
Dear valued customer, I apologise for my service team not responding or reacjiong out to you. i ahve checked and foud your part we ordered for you has come in. We will be contacting you shortly to set up a time for you to have this repair completed. We strive fpr excellent customer service. We have failed in this situation. We are working to do better.
Sincerely,
Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com
Verified Customer
We want to sincerely apologize for your negative experience with your service experience. We want to make things right. So, please give us a call at 334-279-6555, or you may also email us at willie.mahone@capitolimports.com and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Willie Mahone
Customer Service
334-279-6555
Verified Customer
We want to sincerely apologize for your negative experience with your service experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at 334-279-6555, or you may also email us at willie.mahone@capitolimports.com and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Willie Mahone
Customer Service
334-279-6555
Verified Customer
We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We apologize for not communicating with you about the part needed for your warranty repair. We should have and provided alternate trasnportation. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.
Please feel free to call me and discuss if you have any questions.
Thank you for your time
Scott A. Schodorf
Service Manager
334-279-6555 ext 2270
Dear valued customer, i want to thank you for taking the time to re-score our survey and giving kind words of encouragement. We strive for the 5-star experience every time you visit our service department. Feel free to call for any questions you might have about your vehicle or to set an appointment.
Thank you again and have a wonderful day.
Scott A. Schodorf
Service Manager
334-279-6555 ext2270
scott.schodorf@capitolimports.com
Verified Customer
I was told maybe Monday but plan on Tuesday afternoon for the repairs to be complete. So I called Tuesday and my mechanic had been in training all day. So Kierra ordered me a rental car which was extremely nice of her. Fast forward to Friday, June 14th and Kierra called me on my way home to Troy, AL letting me know my vehicle was complete. I told her I wouldn’t pick it up until Monday when I was back in Montgomery.
It took 9 days to get my auto back. I think there needs to be more urgency. The other thing that really disappointed me was there was greasy hand and finger prints under the hood, on my engine, and on my hood. I thought for sure they would clean up their mess at least a little bit. Really sad!!
Hello David Norris,
Thank you for providing your feedback. It is such a pleasure to know that Kierra provided you with such an awesome experience. We sincerely apologize for any inconvenience caused to you. We take all concerns serious and look forward to correcting our wrongs. We appreciate you and look forward to sharing your next visit.
Customer Service
334-279-6555
Verified Customer
Thank you for taking the time to do the review and survey! We appreciate you taking the time to do it, and we value our customers. Thanks for being a Capitol Hyundai Customer!
Laverne Hooper
Capitol Hyundai
Customer Service Specialist
Verified Customer
I was left waiting for a pickup and after paying up had to search for my car myself in the rain. I think someone needs to look at the Customer Communications and after Sales
I want to apologize for us not delivering the customer service that was to be given. I am so sorry! But also I would like to thank you for being honest for this is how we know what we need to fix. Thanks you so very much.
Laverne Hooper
Customer Service Specialist
Capitol Hyundai
Verified Customer
reflection of my service representative performance.
We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.
If you have any questions, comments, or need to set an appointment, please contact me or my service team.
Thank you
Scott A. Schodorf
Service Manager
334-279-6555
Verified Customer
We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.
If you have any questions, comments, or need to set an appointment, please contact me or my service team.
Thank you
Scott A. Schodorf
Service Manager
334-279-6555
Verified Customer
Hello,
Thank you for choosing Capitol Hyundai Montgomery. We apperciate your business and value your feedback. It was with great pleasure to speak with you regarding your vist and is pleased to know your visit was great. We look forward to sharing your next great visit.
Customer Service
334-279-6555
Verified Customer
Hello Freddie Hodges,
Thank you for choosing Capitol Hyundai Montgomery. We appreciate your vital feedback. It was with great honor thst we were able to retify your concern. We appreciate your business and look forward to sharing your next great visit.
Customer Service
334-279-6555
Verified Customer
We here at Capitol Hyundai are very sorry for the inconvience you are having, we are working toward getting this resolved for you. Please send us the information on your rental we will take care of that for you. We value our customers and work hard at given them excellent customer service. Thank you for taking the time to do the review.
Laverne Hooper
Customer Service Specialist
Capitol Hyundai
Verified Customer
Hello Robert,
At Capitol Hyundai of Montgomery we are committed to great communication, and great service. It’s unfortunate that there was a longer wait time during your visit. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. We appreciate you and look forward to hearing from you soon.
Customer Service
334-279-6555
Verified Customer
Hello Valued Customer,
We here at Capitol Hyundai of Montgomery values your feedback. Its unfortunate that you found your experience here with us to be unsatisfactory. We appreciate your patience and you as one of our premier guests, we would like the opportunity to provide you with the great customer service we are known for. Please expect a call from our customer relations manager so that we may right our wrongs. Again we appreciate you and look forward to speaking with you soon.
Customer Service
334-279-6555
Verified Customer
Hello Valued Customer,
We here at Capitol Hyundai of Montgomery values your feedback. Its unfortunate that you found your experience here to anything less than a 5-Star experience. We would like to speak with you so that we may provide you with the best service experience we are known for. Again we thank you and look forward to speaking with you soon.
Customer Service
334-279-6555
Verified Customer
Hello Valued Customer,
We here at Capitol Hyundai of Montgomery values your time and feedback. Its unfortunate that you found your experience to unsatisfactory. We strive to be the best in town and would love to speak with you, so we may provide you with the same great quality of service we are known for. Please expect our customer relations manager to contact you so we may be able to schedule your next visit. We appreciate you and look forward to speaking with you soon.
Customer Service
334-279-6555