Capitol Hyundai Montgomery

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations during your recent service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 
Thank you
Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com

Dear valued customer, as you know a new vehicle is quite an experience and to have an issue with the first service is very troubling. I want to assure you, the Capitol Hyundai service dept. team members work hard everyday and strive to the best job they can. Problems can and will come up form time to time. We will make them right to best of our abilities. Please accept my apology about the situation that happened and how you were treated.

sincerely

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555
scott.schodorf@capitolimports.com

Dear customer, i want to apologize for my team failing to order the part your vehicle needed when you came to Montgomery recently. I would like to speak with you and see if i can make arrangements in getting your vehicle repaired. I called and left a message with you March 24,2020. Give me a call and we can set this up.

Thank you

Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. We did not meet your expectations during your recent service visit. In reviewing your service repair order, an oil and filter change, Campaign 953 ECM software upgrade, and replacement of cabin air filter and engine air filter, the total time for your service was 1.5 hours. We apologize for the delay in getting your vehicle processed.  We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 
Thank you
Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. We apologize for the UPS truck making a delivery and blocking the service drive. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations during your recent service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 
Thank you
Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com

Dear customer, I have read and understand your frustration with me over the handling of your particular situation. Having a major repair on your vehicle so far away from home, sometimes not getting information needed, can be stressful. I met with you the evening you came to pick up your vehicle and we had a cordial conversationabout the bills and warranties associated with your repair. I want to apologize to you for coming across as a person that does not care about people. That is not the image I want to portray. I will do better.

Thank you for being patient with us during this repair and for the wonderful comments for Willie. He does an amazing job for Capitol Hyundai.



Sincerely,

Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations during your recent service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 
Thank you
Scott A. Schodorf
Service Manager
334-551-1370
scott.schodorf@capitolimports.com

Thank you for doing the survey, we strive for a 5 star and we fell very short this time.  We work to always give excellent service to our customers and I would like to apologize for your experience!
Thanks for being a Capitol Hyundai Customer!
Laverne Hooper
Customer Service Specialist

Dear customer, I apologize to you for not being able to meet or exceed your expectations of the quality of service you and your vehicle need. We have in the past been able to repair your vehicle to best of our ability.  In the future will will strive to do our best.

Feel free to call if you have any questions about your vehicle.

Thank you and have a blessed day.

Scott Schodorf
service manager
Capitol Hyundai
334-551-1370
scott.schodorf@capitolimports.com

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations during your recent service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 
Thank you

Scott A. Schodorf
Service Manager
334-279-6555 ext2270
scott.schodorf@capitolimports.com

Dear valued customer, Thank you for your time and consideration for the re-score of our survey. We will strive to do a better job.

Thank you again and have a wonderful day.

Scott A. Schodorf
Service Manager
334-279-6555 ext2270
scott.schodorf@capitolimports.com

Dear valued customer, I apologise for my service team not responding or reacjiong out to you. i ahve checked and foud your part we ordered for you has come in. We will be contacting you shortly to set up a time for you to have this repair completed. We strive fpr excellent customer service. We have failed in this situation. We are working to do better.

Sincerely,

Scott Schodorf
Service Manager
Capitol Hyundai
scott.schodorf@capitolimports.com

We want to sincerely apologize for your negative experience with your service experience. We want to make things right. So, please give us a call at 334-279-6555, or you may also email us at willie.mahone@capitolimports.com and we will get back to you promptly. We look forward to hearing from you and earning you back your business.

 

 

 

Willie Mahone

Customer Service

334-279-6555

We want to sincerely apologize for your negative experience with your service experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at 334-279-6555, or you may also email us at willie.mahone@capitolimports.com and we will get back to you promptly. We look forward to hearing from you and earning you back your business.

 

 

 

Willie Mahone

Customer Service

334-279-6555

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We apologize for not communicating with you about the part needed for your warranty repair. We should have and provided alternate trasnportation. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

Please feel free to call me and discuss if you have any questions.
 

Thank you for your time

 

Scott A. Schodorf

Service Manager

334-279-6555 ext 2270

Dear valued customer, i want to thank you for taking the time to re-score our survey and giving kind words of encouragement. We strive for the 5-star experience every time you visit our service department. Feel free to call for any questions you might have about your vehicle or to set an appointment.

Thank you again and have a wonderful day.

Scott A. Schodorf
Service Manager
334-279-6555 ext2270
scott.schodorf@capitolimports.com

Hello David Norris,

Thank you for providing your feedback. It is such a pleasure to know that Kierra provided you with such an awesome experience. We sincerely apologize for any inconvenience caused to you. We take all concerns serious and look forward to correcting our wrongs. We appreciate you and look forward to sharing your next visit.