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Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

348 Reviews

99% Would Recommend
95% Business Response
Latest Review about 11 hours ago

Reviews


Verified Customer
Austin, TX
Lexus ES 350
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/30/2019
Ripped me off
I am a young girl that does not know much about cars and the people working there were very nice but over charged me so much! I went in for an oil change the usually costs $30 and I payed $115 for premium oil that I did not need. This was really unnecessary, but the people working are very friendly even though they took advantage of me!
Scott W., Manager from Casis Village Shell responded on 06/07/2019

I do apologize for the miscommunication.  Being a 2014 Lexus/Toyota vehicle, they do recommend a synthetic 0W-20 motor oil and the car does hold almost 7 quarts of oil.  We use the dealer recommended fluids when performing a service.  If we did not discuss this with you prior to service, I do apologize as this is a normal procedure.  I assure you, we treat everyone equal whether male or female, young or old.   If you will give us another chance, I will figure out a way to make this up to you.  Thank you.


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